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Business Market

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Submitted By analynpd
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COMMUNICATING WITH CUSTOMERS:
BUSINESS MARKETS

A Written Report
Presented to Prof. Maria Theresa Ranquilman
Pamantasan ng Lungsod ng Maynila
Intramuros, Manila

In Partial Fulfillment of the Requirements for the Degree
Master in Business Administration

By
Analyn P. Deogracias
October 2014

Connecting with Customers: Business Markets

Organizational Buying It is a decision-making process by which formal organizations establish the need for purchased products and services and identify, evaluate, and choose among alternative brands and suppliers.

Business Market versus Consumer Market

Business Markets comprises all organizations that buy goods and services for use in the production of other products and services or for the purpose of reselling or renting them to others at a profit.

The major industries making up the business market are agriculture, forestry, and fisheries; mining, manufacturing; construction; transportation; communication; public utilities; banking, finance, and insurance; distribution; and services.

Consumer Markets is dominated by products and services designed for the general consumer. Industries in the consumer markets often have to deal with shifting brand loyalties and uncertainty about the future popularity of products and services.

Differences of Business Market from Consumer Marker

Market structure and demand * Business market contain Fewer but larger buyers * Business buyer demand is derived from final consumer demand * Inelastic demand is not affected as much in the short run by price changes * Demand in business markets fluctuates more and more quickly * Geographically concentrated buyers

Nature of the buying unit * Buying business involves a more professional purchasing effort * Involves multiple buying influences

Types of decisions and the decision-making process

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