Chapter 8
1. The first step in the process of organizing a business is to: a. determine the work that needs to be done.

2. The process of setting up individual departments to do specialized tasks is called: c. departmentalization.

Learning Goal 2
3. The evolving business environment has made ____________ a critical managerial function. c. finding new employees

4. The principle of _______________ means that each person should know to whom they report, and that managers should have the right to give orders and expect others to follow. d. hierarchy of authority

Learning Goal 3
5. Robin Banks is in a supervisor for a large, bureaucratic organization on the West Coast. According to the views of a bureaucratic organization, this means that Robin should: b. do her work and let middle and upper level managers do the decision making.

6. A manager’s span of control:
b. will narrow as the manager gets to higher levels in the organization and work becomes less standardized.

7. Who Dunnit is a new firm that makes murder mystery games for sale in retail stores and through catalogs. The company has very few management positions, and most everybody pitches in when they need to, to get the job done. It is really a “team” effort, with very few layers of management. Who Dunnit is an example of a:
d. flat organization.

8. Dewey, Cheatum, and Howe is a car company that makes four models, a hybrid sport utility, a sports car, a four door sedan, and a compact car. Workers at Dewey basically work on only one type of vehicle, and separate marketing and product development processes are designed for each type of vehicle, to better serve the customers for each type of vehicle. Dewey, Cheatum, and Howe is departmentalized by: a. product.

9. In order to more quickly respond to customer needs, Hewlett Packard is changing it’s organizational