...Customer Relationship Management and Key Account Management [Name of writer] [Name of institution] Table of Contents Introduction 1 Customer Relationship Management 1 Customer Relationship Management in Business to Business 1 Customer Relationship Management in Business to Customer 2 Issues related to CRM in B2B and B2C 2 Customer Privacy 3 Technical Immaturity 4 Ownership and Accountability 4 Importance of Customer Loyalty 5 Conclusion 5 References 7 Customer Relationship Management and Key Account Management Introduction This paper intends to focus on the importance and need of customer relationship management for business organizations. The paper will focus the role of customer relationship management in business to business marketplace. In addition to this, the paper will incorporate the role of customer relationship management in business to customer marketplace. The paper will further illustrate the issues which are associated with customer relationship management in business to business marketplace. Issues related to customer relationship management in business to customer marketplace will also be included in the paper. Positive and negative impacts of relations on business dealings will also be discussed in the paper. All of these discussions will help in understanding proper role of customer relationship management in the both B2C and B2B marketplace. Customer Relationship Management CRM i.e. Customer Relationship Management...
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...EXCEL International Journal of Multidisciplinary Management Studies Vol.2 Issue 5, May 2012, ISSN 2249 8834 Online available at http://zenithresearch.org.in/ DIVERSIFICATION - STRATEGIES FOR MANAGING A BUSINESS P. KANNAN*; DR. R.SARAVANAN** *Head, Department of Management Studies, N.P.R. College of Engineering & Technology, Natham. *Research Scholar, Anna University of Technology Coimbatore, Coimbatore, Tamil Nadu, India. **Director, School of Management, Sri Krishna College of Technology, Kovaipudur, Coimbatore- 641042, Tamil Nadu, India. ABSTRACT When thinking about building a diversified portfolio, remember the old adage, “Don’t put all your eggs in one basket.” Diversification is not only about the number of investments in your portfolio, it’s also about the relationships among those investments. Diversification becomes an attractive strategy when a company runs out of profitable growth opportunities in its core business. In a diversified company the strategy making challenge involves assessing multiple industry environments and coming up with a set of business strategies, in which it operates. Multinational diversification strategies feature a diversity of business and a diversity of national markets. Despite the complexity of having to devise and manage so many strategies, these strategies have considerable appeal and more competitive potential. The study focuses on the manner in which diversification strategy is applied for different sectors like IT, FMCG etc. It deals...
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...visible management commitment is an important factor in case of the establishment of risk related factors. The risk management is identified from the performance and the helps to lead through the advantage. The existing information controls includes strengths of system. There is high level of dependence in the business that is the major weakness of the business. (Qgcio.qld.gov.au, 2002) The scope for risk management process that will conduct for the risk is as follows– To understand the framework of the risk management, the scope will be to define and to identify the objectives of risk management processes and activities. This establishes the proper scope of the project and also it helps to include the specific activities. (Enisa.europa.eu, 2012) The impact that each of the following has on the organization’s approach to risk management: Political environment: The political environment includes the risk with the perspectives of governmental laws, rules and regulations. The funding related issues also create the approach to risk management. Economic climate: The economic factors include employment, income, inflation, interest rates, wealth and productivity, the buying behavior of the consumers and also the institutions creates the economic factors. This is the risk related approach to the management. Social factors: The factors include cultural aspects, health and safety related consciousness, population growth rate and demographics profile. Legal factors: This factor...
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...International business, corporate social responsibility and sustainable development This article discusses the issue of corporate social responsibility (CSR) and the sustainable development which associate with international business (IB) and the multinational enterprises (MNEs) role in these matters. The social and environmental problems caused by international business have emerged for a period, however, they only being seen as an important issue under the pressure of global problems such as climate change, poverty, human rights violation and HIV. In this situation, MNEs have to play an appropriate role using their global activities and influences as these issues exist as both a problem and an opportunity for MNEs. In the modern globalization era, the landscape of international business is no longer like a decade ago or past few decades. Therefore, MNEs will need to adjust their internationalization strategy to better suit with today’s globalization challenges. CSR is now considered something to be taken into account in MNEs in order to compete better in market. CSR activities are gradually become important as they influence the core business of the firm and determine firm’s ability to grow, earn profit and sustain in the tough environment. Some firms are actually work hard with CSR in order to get the competitive advantages in managing international operation or earning a ‘pass’ to operate business in countries with different cultures and values or different institutional...
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...LWC1 - Fundamentals of Business Law and Ethics Course of Study Your competence will be assessed as you complete the LWC1 objective assessment for this course of study. This course of study may take up to 10 weeks to complete. Introduction Overview There are the two major subdomains of study within the Fundamentals of Business Law and Ethics Course of Study: business law and business ethics. The exam covers 11 business law and ethics concepts, including the following: contractual relationship government regulation of business dispute resolution labor and employment law hiring and employment practices warranties, negligence, and liabilities Sarbanes-Oxley Act ethical issues in business ethical leadership ethics programs use of company resources You likely have had some experience with the legal system, either through your own encounters or merely through listening to the nightly news, and you have probably read or heard about various ethical and legal issues causing financial upheaval in today's business world. This background will serve you well in this study. Now you can expand on that experience, and perhaps refine and enhance your own views on these issues. Once you complete this course of study, you will have demonstrated a level of competence that you can immediately use in your work setting and career. Outcomes and Evaluation There are 10 competencies covered by this course of study; they are listed in the "Competencies for Fundamentals of Business Law and Ethics (LWC1)...
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...Outsourcing: • Outsourcing is a way of risk sharing. Company minimizes risk when they outsource their business to a third party. This works in the same principle, as those diversifying investments in various plans. • Outsourcing helps in problem solving and the growth of the company. If a business outsources some of their services, the currently employed, experienced employees can focus on the critical issues or core business activities of the company. • The productivity of the company can increase when skilled employees hired at lower rates, which in turn, make it possible to hire employees in large numbers. • The quality and speed of the outsourced activities are increased. The client companies can save on taxes by hiring the right kind of outsourcing companies. Risks of Outsourcing: The major disadvantage of outsourcing is, once the agreement is signed, it is the responsibility of the supplier to look after the day-to-day business operations. It becomes difficult for a client company to take control over the business to some extent. • The chances of fraud could be the number one risk from the third party. For instant, company secrets leakage may occur, especially in IT companies. • Outsourcing could result in failure of delivering products before the deadline. It is essential for any business to provide a great costumer service because most of the time, business trust is built on providing great costumer service. Hence, they can possibly loose the client company...
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...with supporting evidence and the accounting issues present in the subject. FACTS: Case 09-3: Venturing into Consolidation details the ongoings and pertinent information of the joint venture of DeviceCo, and Pharmador branded LeaseMed. The joint venture LeaseMed has been created to operate as a medical equipment leasing entity. The joint venture is overseen by a board of directors composed of six members with three representatives from both parent companies. The joint venture was formed provided $1 million from the parent companies divided as $550,000 from DeviceCo and $450,000 from Pharmador. Ownership and profits/losses are divided per contribution (55:45). Neither company has any involvement with LeaseMed outside of their ownership. All companies relevant to the case have December 31 year-ends. Other relevant facts: • Risk related to LeaseMed’s operations is designed to pass to equity holders per their ownership interest. • Both parent companies have determined that substantially all of the activities of the joint venture do not involve or are not conducted on behalf of either company. • All of LeaseMed’s equity meets the definition of “equity at risk”. • LeaseMed has not been able to issue investment grade debt. • LeaseMed’s expected losses exceed $1,000,000. The information above was provided to afford any germane party the substantiation on which our conclusions were made. The remainder of this text will outline the issues of the given case, our responses and the evidence...
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...Business Plan Writing for Small Businesses and Entrepreneurs First Screen DeVry University, SBE 440 Alex Smith Professor: Florinel-Frank Cotae July, 10, 2011 First Screen From “Preparing Effective Business Plans” by Bruce R. Barringer McDonald’s Restaurant Part 1: Strength of Business Idea For each item, circle the most appropriate answer and make note of the (-1), (0), or (+1) score. | | Low Potential (-1) | Moderate Potential (0) | High Potential (+1) | 1. | Extent to which the idea: * Takes advantage of an environmental trend * Solves a problem * Addresses an unfilled gap in the marketplace | Weak | Moderate | Strong | 2. | Timeliness of entry to market | Not timely | Moderately timely | Very timely | 3. | Extent to which the idea “adds value” for its buyer or end user | Low | Medium | High | 4. | Extent to which the customer is satisfied by competing products that are already available | Very satisfied | Moderately satisfied | Not very satisfied or ambivalent | 5. | Degree to which the idea requires customers to change their basic practices or behaviors | Substantial changes required | Moderate changes required | Small to no changes required | Part 2: Industry-Related Issues | | Low Potential (-1) | Moderate Potential (0) | High Potential (+1) | 1. | Number of competitors | Many | Few | None | 2. | Stage of industry life cycle | Maturity phase or decline phase | Growth phase | Emergence phase | 3. | Growth rate...
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...content hosting service, YouTube, Facebook, MySpace, and Flickr (Thomson, 2008). However, despite it greater advantageous to our world today, there are some threats involved on the other hand. In this essay, I will discuss some number of privacy and ethical issues associated with the use of this type of technologies. As well some threats such technologies pose for small Pacific Island communities. Lastly, I will discuss the reasons why a privacy bill should or should not be adopted in the Pacific. Ethical and privacy issues related with the use of web 2.0 technologies? Copyright is one of a major issue related with the use of web 2.0 technologies. This ethical issue is referring to copy of others information illegally, by means without the permission of the copyright holder. Using of web 2.0 technologies like Facebook, you tube and other applications nowadays are rapidly growth all over the world. So, this great revolution supports us in every aspects of life. For example, businesses use it to enhance business activities such as advertisement of their products and other related activities. In somehow, these great opportunities of communication and exchange misuse by some other business to make copyright like copying other business product features including brand and qualities and use it...
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...of HR Running Head: Importance of HRM in International Business Importance of HRM in International Business [Name of Author] [Name of Institution] 1- Outline Importance of human resource management is now globally recognized and business growth is related to better management of human capital of a company. The present research proposal, henceforth, sets ground to investigate the importance of managing, running, and stabilizing human resource in order for the growth of business. It aims to contribute to the existing research of human resource management (HRM) by organizing secondary sources and relating it specially to the expansion of business across borders that has come to be known as multinational companies operating in a number of different countries (INVESTOR, 2008). The paper also examines various facets and implications of across border business activities that aim to take place majorly due to HR issues such as mergers, acquisition, and so on (Chapman, 2001). Another important aspect of HR and business spreading over the international boundaries is cultural aspects of a specific region, country, or state that a business venture must come to recognized as a valid component. It is important to realize that in the flourishing of withering of a business local culture plays a decisive role. Related to this is the issue of workplace culture where, as in today’s global workplace, workers come from different cultures and backgrounds to work together. Hence it is...
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...Part 4: Founder – (or Founders-) Related Issues * Founder of founders experience in the industry/ are of high potential and with experience. All products are specially hand made and designed. The experience is due to the many years of this type of work as a hobby that had eventually seen its potential as a growing business. * Found or founder’s skills as they relate to the proposed new ventures product or service/ is of high potential, and the founder is at a highly skilled level. Due to the amount experience there is a great level of skill that is put into the creation of these products. * Extent of the founders professional and social networks in the relevant industry/ is of moderate potential because of the only form of networking is Facebook, with there still being room for potential growth. * Extent to which the proposed new venture meets the founder or founders personal goals and aspirations/ is of high potential and strong. Founder is focused on goals set by herself and measures goals with each product being made on time or in time for sale. * Likelihood that a team can put together to launch and grow the new venture/ has high potential and is very likely depending on the desire to want to grow the business or consumer demand for products. With that it can become very likely to put a team together to get products out more efficiently. Part 5: Financial Issues * Initial Capital Investment/ is of high potential and requires a...
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...Financial analyst profiles | LinkedIn www.linkedin.com/title/financial+analyst/at-nestle/ Financial analysts at Nestle are on LinkedIn. ... Summary: Senior Finance Manager | Financial Controller and member of Top Level Finance Management Team ... Nestle Financial Overall Company Size: Related Documents www.technologyevaluation.com/.../nestle-financial-overall-company-size... Featured Documents related to » nestle financial overall company size. ad. Get Free ... Throw Away Your Financial Statements: Managing by Metrics Analyzing ... [PDF] James Singh: Leading Nestlé's House of Finance - IMA www.imanet.org/PDFs/Public/SF/.../09_2011_sjoblom_kim_revised.pdf Sep 9, 2011 - fessor of financial management at IMD, for Strategic Finance about the organization of finance at Nestlé, the changing role of the CFO, his. Contemporary Financial Management - Page xii - Google Books Result books.google.com.lb/books?isbn=1133421547 R. Charles Moyer, James McGuigan, Ramesh Rao - 2011 - Business & Economics Other Financial Risk Measures 514 EBIT-EPS Analysis 515 Cash Insolvency ... 524 International Issues: Balancing Operating and Financial I-i'isks at Nestle 526 ... The European Financial Review » Management New » Nestlé ... www.europeanfinancialreview.com/?p=6281 Feb 20, 2013 - By Bettina Büchel & Christopher Zintel. Nestlé SA, the world's largest manufacturer and marketer of foods...
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...TermPaperWarehouse.com - Free Term Papers, Essays and Research Documents The Research Paper Factory Join Search Browse Saved Papers Home Page » Business and Management Market and Nonmarket Environments Any Issues or Changes That Happen in One of These Environments Can Directly Cause Change to the Other. Since Both of These Are so Closely Related and to a Great Importance for a Firm In: Business and Management Market and Nonmarket Environments Any Issues or Changes That Happen in One of These Environments Can Directly Cause Change to the Other. Since Both of These Are so Closely Related and to a Great Importance for a Firm Canadian Business Environment Market and Nonmarket Environments Any issues or changes that happen in one of these environments can directly cause change to the other. Since both of these are so closely related and to a great importance for a firm to run successfully, they have put more focus on managing both aspects of the company. The interrelationship between the market and nonmarket environment is heavily based on the role of management. Since a firm will operate in both the market and nonmarket environments, managers are there to measure the impact one has on the other. The issues found in the nonmarket environment are directly related to the market environment of the firm. The nonmarket environment is a little more difficult to control than the market environment, but each firm is aware of the importance...
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...Proposed business: F&C - Salad Packaging Salad Ready is a pre-packaged, ready-to-eat salad created by a company seeking to fill the market desire for foods that are both convenient and healthy. This plan is to make an innovative food product available to student market. It is a new venture, F&C (Fresh and Convenient) is the name of the product, and it is mainly to sell special salad to customers. In the following parts, the Business Idea, Industry Related Issues, Target Market & Customer-Related Issues, Founder (s)-Related Issues, Financial Issues and Overall Business Potential will be introduced respectively. Business Aims: The object of F&C is to manufacture and market an innovative food product: a fresh and ready-to-eat leaf lettuce salad package. The product Salad Ready will have a large variety of market segments among students, from schools to the hotel and restaurant. The strategy of F&C, however, is to build a student brand in successively larger segments of the market. The Business Idea (Concept): At university, many students do not eat breakfast, not even have time to eat lunch, therefore, selling some healthy, nutritious and convenient food to students is a good business opportunity. In addition, it is better than those who selling fast food, such as Fried foods. Salad Ready is a consumer food product – fresh, washed, bite-sized leaves of leaf lettuce, contained in a sealed, transparent, fancy packaging. The product concept flows from...
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...Many applications are used to support the operations of the business such as using bar codes scanners to track merchandise, sales forecasts, and point of sale data inputs, processes, and outputs. The ITGC review is necessary for the company to comply with SOX and for auditors to follow standards for risk assessment procedures to ensure the financial information is reliable and useable. Purpose The purpose of an ITGC review is to ensure significant weaknesses are not present within the ITGC controls because it will affect all other related systems and application...
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