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Business Report

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Knowledge Management and Business Intelligence ( BI)
Knowledge management helps an organization to gain insight and understanding from its own experience. Specific knowledge management activities help focus the organization on acquiring, storing and utilizing knowledge for such things as problem solving, dynamic learning, strategic planning and decision making (Hameed, 2004). On the other hand, Business Intelligence uses the information collected from multiple sources that analyses patterns, trends and relationships for strategic decision making.

Currently, there is a vast aggregation of documents and data, including the business application and requirements along with appropriate fees. This indicates that there is inefficient delivery of the services offered by business process. In addition, only few senior employees know the key operational information. They may have not pass one the training to their subordinates. Subordinates may have become operational, as such was just able to do their routinely jobs that resulted to lack of decisions in improving their monthly revenue and thinking of more strategic strategy. Another factor is their use of mechanical techniques as such when an application is rejected and the problem corrected, the permit had to go back through the other departments .

CON may look into KM technologies which can incorporate those employed to create, store, retrieve, distribute and analyze structured and unstructured information. Knowledge and content management applications and technologies are used to search, organize and extract value from these information sources and are the focus of significant research and development activities.CON may adopt accepted business tools such as Business Objectsw, MicroStrategyw, Cognosw,Informaticaw, Oraclew, Microsoftw, this may result to broader insights and not just raw data.

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