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Business Research Article

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Business Research Article
In January 2011, Michelle Johnston, Kendra Reed, and Kate Lawrence wrote the article Team Listening Environment (TLE) scale for the Journal of Business Communication. The origin and findings of this case study from these three women are examined in the below writing.

Research Problem and Purpose
This pioneering study was based on the listening environment within teams and inspired the research to fully develop and validate a Team Listening Environment (TLE) scale. The authors define TLE as the individual’s perception of behaviors demonstrating genuine attention and understanding by team members (Johnston, Reed, Lawrence, p.6). The purpose of this scale is to expand current research by creating awareness to the correlation between the value of team listening and achieving organizational success. The scale’s purpose is also for management’s use as a tool for accessing listening environments and improving organizational/team performance. The Team Listening Environment (TLE) Scales is just one of many examples of how research can be beneficial to the operation and success of Business. By being able to provide a correlation between the listening environment and organizational success, many businesses will have an opportunity to improve the team dynamic in the workplace and help managers solve problems effectively.

Research Question Past research has focused on the individual’s ability to listen and the ability to listen has become recognized as a critical skill for work teams. The question that defined this research study was “How can work team communication be measured to achieve optimum effectiveness?” Being able to measure the listening environment enables organizations to track, monitor, and improve team performance. The research questions used in the study were: “Is the TLE construct valid?,” “Is the TLE scale reliable?,” “Does

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