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Business Research Case Study

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Submitted By fholden
Words 936
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Business Research Case Study
QNT/565
April 1, 2013
Subas Nandy, Ph.D.

Business Research Case Study
The following business research case study is decision-making within the workplace of a new supervisor. Because of the closing of the workforce center that Frances Holden was working, she was relocated to the Northeast location where her El Paso area supervisor, Mano, resides. Frances could not relocate to the new yet until the expansion is completed. On February 22, 2013 Frances and her coworker, Jimmie, was relocated to the Northeast workforce center. The plan was for Frances to work at the center for two weeks, have her knee surgery, and by the time she return back to work she will be able to relocate to the new center with her supervisor and coworker. During her two weeks at the Northeast center, Frances noticed the change in operation and the unethical way the previous supervisor, Frank, was giving himself credit for clients he did not see. The work study staff was seeing the clients and providing them job referrals. Frances first day working, a work study gave her a piece of paper of what he did with a client such as job referrals. Frances politely inform the work study that she could not enter services into the computer if she did not see the client. Frances observed that Frank (he was the only one working at the center until more staff came onboard) did not start seeing clients until 9:00 a.m. and not after 4:00 p.m. The staff were taking anywhere between an hour to sometimes three hours to provide services to clients. Frances knew that the vet staff was operating incorrectly. Frances sat down with Mano and he assured her that when Luis (whom is currently the new supervisor) comes back to work from medical leave, the situation would be taken care of, but for right now not to say anything.
A week after Frances’ knee surgery, she got a call from Mano

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