...ISM6026: Management of Information Systems and Technology Professor Derrick Huang Assignment: You are a business manager with an IT or IS proposal to resolve a business issue that you encountered. How do you convince your boss(es) to approve this project? You write a business case, of course! A business case, simply put, is a proposal for a project that aims at an internal function area of a company. To do so, you need to define the project, analyze its scale and scope, identify its business impact, and present the financial analysis. The final project is a “real” business case of an IT solution to a business issue. Each student will pick a company and a particular IT project, and write a business case on it. (You may be allowed to team up with one other student for the project, but such team work has to be approved as a special case in advance based on its pedagogical merit over individual work.) The company of your choice has to be a real one; the proposed IT project has to be realistic, and the combination has to be futuristic. In order to do this business case project, you should follow the steps: (1) Come up with a company setting and the issue or project you want to study. You have complete freedom in choosing the company that you want to set your business case in and the project that you want to work on, with only the following restrictions: • The company has to be a real one, and you have to name it. An anonymous company is not acceptable. (I will agree to non-disclosure...
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...Return Fraud in a Customer Service Based Culture Keeping the Profit Submitted By Karie K. Schwartz Capella University 4 April, 2015 Return Fraud in a Customer Service Based Culture How does a retail corporation protect themselves from losing millions in organized return fraud but still encourage faith and trust in their return customers? Return fraud is a costly problem for Retailers. When met with necessary preventative and latent measures to recoup the financial losses, the company can procure lost income. Unfortunately, these measures are potentially discouraging to loyal customers and future sales. TYPES OF RETURN FRAUD Return Fraud is returning items for cash or credit in a store with the intent to steal money from a company. Stolen goods sold by boosters to fencers (Turner, 2010), “returned without a receipt, borrowing” or “wardrobing” (Grannis, 2014) merchandise for a few days with the intent to return the items is fraud. Using fake receipts to return old household items or fake coupons for reduced prices during a previous purchase to later return items full price for cash or credit elsewhere is losing companies 10.9 billion to return fraud in 2014. (Grannis, 2014). Return fraud is stealing and stealing means a financial loss. WHAT RETAILERS CAN DO Necessary recoupment measures can be initiated in many companies as they are seeing opportunity to regain the revenue they are losing. Preventative: By investing in monitoring and surveillance equipment...
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...organisation of Turner and sons accounting who the number two are accounting firm in all of Sydney, we would like to offer you a special valued customer deal. We’ve noticed you have not yet given us your tax return for the previous business year and we are wondering why? We here at Turner and sons counting have been doing your tax return Mr Singh for over five years now. We have always done a terrific job and gotten you the best possible tax refund we could manage to get, and always on time and promptly. If you wish to redeem this special offer contact us today on (02) 9675 4215 and ask for Jerry Minksel, make sure to mention this letter when our call about the discount. As a special incentive to our valued customers we here at Turner and Sons Accounting are offering a 20% discount on tax returns for a limited time only and only to our valued customers. Hurry this offer is only available until October 15th. As a valued customer of our organisation of Turner and sons accounting who the number two are accounting firm in all of Sydney, we would like to offer you a special valued customer deal. We’ve noticed you have not yet given us your tax return for the previous business year and we are wondering why? We here at Turner and sons counting have been doing your tax return Mr Singh for over five years now. We have always done a terrific job and gotten you the best possible tax refund we could manage to get, and always on time and promptly. If you wish to redeem this special...
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...Department of Management, Valley Business and Technology Building, 25800 Carlos Bee Boulevard, Hayward, CA - 94542. November 05, 2012 Kohl’s Departmental Store, 43782 Christy Street, Fremont, CA- 94538. Dear Mr. Robert : This is regarding my purchase order number 28956 for speakers made on October 9th 2012. I bought 2 Bose speakers set model number, NX694 at your store. I then returned 1 set of speakers on 17th October. I initially called up Lisa, your customer service representative, to check for your company’s return policy. She informed me that the products could be returned within 7 business days if the return is for personal reasons and that within 3 months if the product is damaged or not working. So I confirmed with her that I could return my speakers set as they were damaged. I stopped at your store to return the speakers set but James, at the returns counter refused to accept the speakers set saying it was against company policy to accept products after 7 business days. I told him about my conversation with Lisa, even then he was not ready to accept the speakers. I then called us customer service center and I was informed that Lisa was out of the office. I approached a customer service manager and explained him about the situation and was able to return the speakers. He informed me that James had recently started working at the store and so he didn’t knew about all of the company’s policies. I have always liked the wide range of products that...
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...provider of fine art furniture, until the late 1990 when two competitors, pose as a problem for the local store. The first company is a foreign furniture company, making a good use of a high-tech approach, building furniture with exact specification. The second competition is one of the largest retailers who have expanded which caused an influx of people and jobs. This paper will evaluate Guillermo processes and determine how to handle the challenges they are facing from a changing market. Guillermo’s financial interest, return, and risk and its ability to maintain its business ethic taken in consideration if they decide to continue business on their own sticking with its traditional way of making fine furniture; Adapt the new high-tech developments of producing furniture or merge with a possible alliances, taking on new services as a distributor. The financial interest for Guillermo Furniture Store is to manufacture a product that best fit the needs of the business and its customer. Examine their budget information, can be analyze to determine if the company will be more profitable by staying independent or merging with its competitor, to become more efficient they must look at their competitor’s process of production and strategize to create a product in similar fashion without driving up cost in production. To duplicate a product at a faster rate, high-tech computers can manufacture the same handcrafted quality in less amount of time. To covert from handmade to machine produced...
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...LETTER WRITING TYPES OF BUSINESS LETTER * Enquiry and reply Enquiries for information about goods or services are sent and received in business all the time. They should be acknowledged as soon as possible or business may be lost. * Complaint and adjustment Complaints about goods or services are inevitable and need to be investigated immediately. Steps should be taken to rectify matters if goodwill is to be retained. * Job application, offer and reference A wide variety of letters pass back and forth in the recruitment process. * Financial Collection letters, credit requests and credit rating enquiries all come under this heading. * Circulars and mailshots To promote goods, services or special events, an organisation may send a letter simultaneously to many recipients. Word processors may be used to personalise such messages. * Sales letters Attracting potential customers in future promotions, new products or services, and special writing techniques have to be adopted in order to put over the products or services in an interesting and enthusiastic way. * Congratulations, sympathy, thanks Maintaining goodwill is important in business. Thank you letters are often sent after a dinner or other function. Messages of condolence may be sent on the death of a business associate or colleague. Congratulations may be sent to associates on promotion or other achievements. FULLY BLOCKED LAYOUT WITH OPEN PUNCTUATION The fully blocked...
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...can be deceiving. You don't get to test the product before you buy it. What might have looked beautiful to you in picture might not live up to your expectations once received. Then what? - If it’s an online store that doesn’t have a local store in your area, returning the sofa will be a HUGE hassle. Make sure before you purchase online that you are clear on the stores return policies. Make sure that no matter how good the deal is that you have the option to return if need be. You wouldn’t want to spend 500+ dollars on furniture you can’t bring back. - Another factor to remember about returns. You will have to pay the charge for shipping it back, repackaging, and stocking in most cases, unless it’s a manufacturing problem. - People worry about fraud or theft with credit cards purchases. Make sure every website you shop from is security verified secure and protected and has this information displayed clearly on their website. Also, read the privacy policy on the website to see what they will do with your information. Do anything to make you feel secure, and know you're dealing with a reputable business. If something doesn’t feel right it probably isn’t. Hit your home button and restart your search....
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...Acknowledgement First of all I want to thank God for guiding us the right path in doing this thesis. And to our COMPRO3 Instructor Sir. Jessie. And to my teammates for making this system possible. 1.0 Introduction Lot of things flash into our thoughts when we hear the word technology someone say it is a term that entails for being progressive but other’s won’t. Nowadays we couldn’t live without our gadgets . Because technology we can make our work easier and faster than before. Technology was one of the best invention of all the time . 1.1 Background of the Study PC World is located at Quezon City, Manila. The Pc World opens at exactly 8am to 8pm Monday to Saturday. The nature of their business are selling computer parts like Flashdrive , Motherboard , Mouse , Videocard , Memory etc. Manual Transaction are visible in PC World. It is one of the newest PC store in town. It built by Mr. Richard Galvez 1.2 Statement of the Problem -The following statements are the current problems in the PC World. 1.2.1 General Problem The current manual system gives a slower , Inaccurate and unreliable data -Problem arises on Pc world since they’re using manual on all of their transaction resulting to slow service 1.2.2 Specific Problem Manual transaction makes the processing and validating of the inventory a time consuming task. -Supplies being delivered by the Supplier was counted and processed manually,And the Supplies that are being added...
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...providing LPs greater information compared to the traditional management fee based on committed capital. * Alignment of Interest. A flat-rate management fee causes misalignment of interest, especially as fund sizes increase; the increase in size is especially notable through the growing Mayfield fund sizes, peaking at $1b (Exhibit 2 to 4a) * Flat-rate fees encourage efforts placed in raising the funds, noted from the fact that a 2.5% fee could reduce the capital for investment by 1 investment project; alternatively, the budget-based fees emphasizes the performance of the fund. * Conceptually, budget-based fees are more justifiable as management fees were meant to solely support the operations of the VCC; as VCs promote alpha returns, alignment of interests is greater with lower management fee and the bulk of compensation geared towards the carried interest. * Best of Flat-rate and Costs. The budget-based fees allow LPs to bay the minimum of 2.5% or actual expenses. Thus, there is no particular downside to this situation. Because of the value of budget-based fees, Mayfield can benefit from implementing this fee structure through the following ways: * Higher Carry Interest. Because of budget-based fees, it is possible to...
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...credit was instantly added to your Amazon.com Gift Card balance for use on your next order. If you selected to receive an instant refund to your credit card, then a refund was instantly requested and will show on your credit card statement within 3 business days. If you are returning the item for a refund to your original payment method, you should receive your refund within 2 weeks of the carrier having received your item. Because it takes time to get your item’s information, including the name of the item, when did you buy it, how much is it, your payment type, whether it is a new one that returns back within 30 days, and Amazon will calculate the amount of money it will return to you. After that, it will send the money return information, including the amount of money, credit card number to the bank. If you buy it by using your Amazon Gift Card, it will send the financial information to Amazon fund settlement department. 3. What do you have to do to return the headphones? Firstly, visit online Returns Center and obtain a return mailing label and return mailing authorization. Secondly, pack the items and return mailing authorization securely in a box or the package used to deliver the item. Thirdly, secure the return mailing label to the outside of the box (clear tape is usually best). Lastly, drop the package off at your designated carrier's location. Then, provide your answer to...
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...sure that they are meeting the market characteristics. Topman makes sure that the target market that they are aiming towards is going to be attracted to what they have on offer in terms of a brand and a business. The polices within Topman would have been adapted and made to response to the characteristics of the target market they are aiming towards. The target market of Topman is teenagers and students, through from around 14 years of age to around 25 years of age. The range of clothes and what the offer has all is adapted around this. This does include the prices and the methods of payment that they accept online and in store to make it affordable to look good on a low budget because all of the people in the target group that the are marketing towards don’t have much disposable income but are all at the time in their lives that they want to look the best they can and do spend a lot of time on the way they look and what they go out the house wearing. All the policies that Topman use and support are and have been adapted to suit the needs and characteristics of the target market. Topman offer and will always provide student discount online as well as in store. Topman outline the fact that they are really easy going on the return of items and don’t mind if you choose to return as long as the product is in the shop condition. They have also promised that they will recycle unused, unsold, and in saleable products to reduce the impact on the environment. They also outline that...
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...students of the Smallville High School and working adults from around the town. To use the facilities of the library, an application form must first be filled up and given to the Library Clerk. The Library Clerk will then process the form and record the applicant’s data into the computer, where the data will be stored in a file. A Member Card with the user’s details will then be given to the applicant. Members can then use the card to borrow books. The card must be passed to any of the available Issue Clerks on duty when a book is borrowed. The Issue Clerk will record the details of the loan into a Loan File, where the date due and member’s data are input. When a member returns the book, the Issue Clerk will retrieve the data from the Loan file, and once processed, will then return the member’s card. Any late returns and late charges will also be recorded into the loan file. A member can also make enquiries and reservations for book...
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...Contents Phase 1: Design Concepts 2 Project Description 2 Use Cases 3 Data Dictionary 4 High Level Design Components 5 Detailed Design: Checkout 7 Diagrams 7 Design Analysis 8 Detailed Design: Product Research 9 Diagrams 9 Design – Using Pseudocode 10 Product Profit 10 Phase 2: Sequential Logic Structures 11 Design 11 Product Profit 11 Phase 3: Problem Solving with Decisions 12 Safe Discount 12 Return Customer Bonus 13 Applying Discounts 14 Phase 4: Problem Solving with Loops 15 Total order 15 Problems to Solve 16 Calculate Profits 16 Rock, Paper, Scissors 18 Number Guessing Game 20 Phase 5: Using Abstractions in Design 22 Seeing Abstractions 22 Refactoring 22 Phase 1: Design Concepts Project Description Although we may be late to the game, we will nevertheless join the world of e-commerce to sell our fantastic product on the Internet. To do so, we need a Web site that will allow for commerce and sales. To be quick about it, we require the following: * Searchable inventory and shopping pages * A shopping cart * A place for customers to register when they make purchases * A checkout process to make the purchase Within this main process, there are a bunch of other needs that must be met, as follows: * We want to track the date of the last purchase a customer make so we can offer incentives and discounts based on the last time they shopped. * We will offer sales based on the number of different items that a person purchases. * We...
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...definitely have to use a program that would track ordering, delivery and losses of any equipment used. The typical fields that would be needed for such database would be the following: Event Name, Event Date, Name of equipment/display, Serial Number, Date ordered, Date shipped, Date delivered, Date packed, Date shipped, Date received, Loss remarks. The first tracking relationships would be of course the Event Name, Event date and Name of equipment, Date ordered. By tracking these fields, I would be able to figure out what types of equipment or displays to order for the event and ensure timely delivery for the event. The second tracking relationships would be the return of the equipment which would include packing date, shipping date and date received and any losses incurred. By tracking the return of the equipment, I would be sure that the equipment has been accounted for and safely returned back to the warehouse. By using a tracking program for each event, the accountability for the equipment is monitored from the day it leaves the warehouse and is returned safely back to the warehouse. A database would definitely be needed to track the inventory. Excel could handle the tracking input and output; however, since the shipping and receipt of the equipment would not be readily available another database would be needed to accommodate all departments involved in the tracking of the valuable equipment. Excel could be used to import the data so it could be manipulated...
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...Negotiations for Life Scenario 2- Collaborative paper MGMT 570 Conflict Management Keller Graduate School of Management Conflict happens every day whether people are ready for it or not. Understanding how to deal with the conflict in the workplace is essential to a business such as More Power Inc. where there is a particular conflict to be discussed in the following case study involving managers Joe Newcomer and Kim Khan. Presented in the case study will be conflict assessment, situation analysis, and a recommendation based on data evidence gather by collaborative effort of Team 2. Conflict Assessment To define the major conflict issues between Joe and Kim it starts with relation of formality versus informality in the approach to managing and representing More Power Inc. First, there is the company’s 30 day return customer product return policy to which Kim does not practice strict adherence. Is this autonomy or defiance? Next there are the handshake deals with vendors. A handshake is an incomplete contract that increases the chances of misunderstanding or uncertainty of the agreement between two parties. This can even be a violation of the business’s Code of Conduct as a conflict of interest. Then there is the interaction and treatment of employees that is impacting overall morale and productivity of the team. In evaluating the conflict resolution components it was taken into consideration the concept of knowing one’s...
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