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Business Strategy

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Introduction Innovation in any business sector is essential for profit and continuity of the business. Organizations must realize the importance of their vision, mission and values when determining new directions and divisions for innovation. This paper shall examine and define how vision, mission, and values guide strategic direction by creating a new business sector for Petco.

Company Background Petco was founded by Walter Evans in 1965 as a mail-order veterinary supply business, with a mission to offer to the public quality pet and veterinary supplies at discounted prices (“About Petco”, n.d.). From their humble beginnings in 1965, they have grown into the second-largest pet supply specialty retailer in the United States offering over 10,000 pet-related products and a wide pet service line (“Major Companies”, 2014). According to “Major Companies” (2014), as the company is private, no official financial information is publicly available, however IBISWorld estimates revenue for 2014 to be around $3.3 billion with $261.3 million from their pet services lines (Petco Animal Supplies Inc.).

Mission and Vision Statements Mission and vision statements are powerful motivators that explain an organization’s purpose and direction, with an inspiring vision of the future (Manktelow, 2014). While both are equally important, mission and vision statements are not the same. Mission statements according to Manktelow (2014), “mission statements define purpose and primary objective, while vision statements in addition to defining purpose, focuses on the organization’s goals and aspirations (Mission and Vision Statements Explained).

Petco Mission and Vision Statement
Petco demonstrates their purpose and primary objective through their published mission statement. According to “Code of Ethics” (2008), “best promote, through the passion or our people, the highest quality of life for pets by providing products, services, and solutions that make it easier for our customers to love and care for their pets as part of their family” (Our Mission).
Petco’s vision statement “Healthier pets. Happier people. Better World” (“Involved”, 2010) defines their commitment to pets and people. The company believes in their duty to nurture the health and well-being of animals, that pets enrich the lives of people and strengthen our communities, thereby empowering one another through the power of the human spirit, and they believe in doing the right thing for both pets and people setting the standards for animal care, product quality and customer service (“Involved”, 2010).

Petco Company Values In today’s business world, companies are emphasizing the importance of values by establishing a corporate culture through defined standards of conduct communicated from the top down (Hill, 2014). Petco’s decisions and behaviors are guided by seven values (“Involved”, 2010):
1. Learning – gain knowledge and skills to adapt, lead and excute,
2. continuous improvement – generating and implementing new ideas,
3. teamwork – build trusting relationships,
4. fun – enjoyable and rewarding environment creates positive experiences for customers,
5. performance - setting aggressive goals, delivering consistent results, being responsible and accountable,
6. recognition – celebrate positive and profitable behavior, and
7. integrity – being honest, ethical and fair in all actions, decisions and commitments.

explain the importance of innovation in your selected business's vision, mission, and values, and determine your business model for this new division. Include the following:

Proposed New Product To expand Petco’s product and services, Petco will create a transport service division. According to “Ibisworld Business Environment Profiles” (2014), an estimated 181 million cats and dogs will be kept as pets in 2014 within the United States (Number of pets). Of these 181 million pets it is a guarantee some of these pet owners will have to relocate to a new home for a variety of reason, job relocation, military reassignment, etc. While some moves are easy, according to “Exploring the surplus cat and dog problem” (n.d.), moving is the number one top reason dogs are surrendered, and number three in cats (The Top Ten Reason We Give Up Our Pets). To help alleviate the burden and stress families face when having to relocate to a new home, Petco’s new pet transportation division will assist with all the logistics to get the family pet from point A to B. In order for pets to board an airplane (domestic or international) they must have up to date veterinary records and immunizations. Families busy with relocation logistics can rely on Petco’s state-licensed veterinarians to administer necessary vaccinations, and pets can rest and relax in Petco’s boarding facilities.
Competitive Advantage Unlike existing pet relocation services, Petco’s line of products and service ensures the best care possible. Families can tailor their relocation package, selecting food, treats, toys and any product sold by Petco, including spa or salon services. Petco’s presence throughout the United States will ensure easy access to their services. Petco does not need to purchase pet supplies as their stores are fully stocked with these items. Petco already has established reputations and connections with transport vendors and will further enhance this relationship with this new division.

Business Model
Customer Value Proposition Worry-free
Trusted products, services
Nationwide existence

Profit Forumla Revenue generation:
Transportation packages where customers can select the level of service for their pets travel.
Cost structure:
Fixed costs associsted with operating stores.
Variable costs related to transportation distance and logistics.

Profit margin:
Petco’s profitability is dependent on additional service packages chosen by the family. Mission and Vision Statement
The mission statement for this new division will be “Commited to keeping families together by ensuring worry-free, safe, and affordable transit for your pet(s).”
Petco’s vision statement for the new division is “to become the most trusted and relied upon company to get your beloved pet from here to there”. Petco envisions being the top company in overall pet relocation services. With their current values emphasizing learning, continuous improvement, teamwork, fun, performance, recognition, integrity, and adding safety and reliability, Petco will continue to foster positive customer relations, and be the one stop store for all pet needs.
Guiding Strategic Direction Through the division’s vision, mission, and values will help build this division into a world-class service.
• v Summarize how the vision, mission, and values guide the division's strategic direction.

Guiding Principles and Values Petco has a responsibility to ensure safety and reliability of all products and services. Being entrusted with a beloved family pet, we must be committed to the upmost safety of not only the animal, but also staff and other customers. Animals should not be allowed to interact with other animals or customers. Staff should ensure they maintain awareness of animal’s temperaments, and keep safety training up to date. We are committed to the well-being of animals, immediate action should be taken to animals who may display signs of abuse or neglect. We will not abuse, neglect, or intentionally frighten animals in our care. Our services is designed to make relocation less stressful on families. Offer additional services to pet owners, but do not be pushy. Vendors we entrust to transport our customer’s animals will be expected to treat all animals safely and respectfully. No harm or additional stress should come to the animals during transport. Vendors will be expected to be knowledgeable and adhere to either Petco’s Code of Conduct, or their company’s Code of Conduct. We believe it is our social responsibility to reduce the number of pets surrendered due to relocation difficulties. Conclusion Continuing to innovate and expand company product or service is necessary for survival. In deciding this new product or service division, companies use their vision, mission, and values to help guide their strategic direction. By following and aligning themselves with their vision, mission, and value statement, everyone involved will know what is expected, the company’s direction, and future vision. Confusion, resistance, and negativity is kept minimal, and company’s will be better prepared for the unexpected.

References
About Petco. (n.d.). Retrieved from http://about.petco.com/press-room/company-backgrounder/
Code of ethics. (2008). Retrieved from http://www.petco.com/assets/pdf/codeofethics.pdf
Expolring the surplus cat and dog problem. (n.d.). Retrieved from http://petpopulation.org/exploring.pdf

Hill, B. (2014). Examples of values important in business. Retrieved from http://smallbusiness.chron.com/examples-values-important-business-19378.html
Involved. (2010). Retrieved from http://careers.petco.com/mission-values.asp

Major companies. (2014). Retrieved from http://clients1.ibisworld.com.ezproxy.apollolibrary.com/reports/us/industry/majorcompanies.aspx?entid=1735#OC
Manktelow, J. (2014). Mission and vision statements. Retrieved from http://www.mindtools.com/pages/article/newLDR_90.htm
IBISWorld business environment profiles. (2014). Retrieved from http://clients1.ibisworld.com.ezproxy.apollolibrary.com/reports/us/bed/default.aspx?entid=75

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