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Business Strategy

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Mr Tan Ngiap Joo, Deputy President of OCBC, is a member of the Strategic Management Team of a bank based in Singapore, the Oversea-Chinese Banking Corporation (OCBC).

Mr Tan Ngiap Joo is writing a memorandum to his task force, relating to the strengths and weaknesses of one of OCBC’s strategies at present and a report containing internal and environmental audits of OCBC. From these audits, he will develop a strategy to counter the strong competition OCBC is facing, both locally and regionally. The report will be discussed at an SMT meeting.

Table of Contents

Contents Page

Memorandum……………………………………………….. 4

Appendix to Memorandum…………………………………. 9

Report……………………………………………………….. 12

References…………………………………………………... 22

Oversea-Chinese Banking Corporation Limited

Memorandum

To: Team members of task force

From: Tan Ngiap Joo, Deputy President, member of Strategic Management Team

Date: 13 June 2007

Subject: Objectives in the planning process

Introduction

You will assist in the planning process of OCBC as members of the new task force. In order to this well, I will outline the role objectives play in the planning process and how to set them.

The Role of Objectives in the Planning Process

Objectives tend to evaluate the behavior of OCBC’S employees. Its management uses these objectives to help focus on employees efforts. This is crucial because OCBC has limited resources. The objectives guide employees as well.

The vision and mission are, OCBC’s highest level objectives. (OCBC’s vision is to build a high performance bank and embed itself in Asia. Its mission aims to help individuals and businesses across communities achieve their aspirations by providing innovative financial services that meet their needs.) The vision and mission

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