RUEMZ Hotel is a trendy boutique hotel, and it also is a three star hotel which is located in Kuala Lumpur. The address of RUEMZ Hotel is No 2, Jalan Taylor’s, 47500 Subang Jaya, Selangor Darul Ehsan, Malaysia. Telephone number is 03-56320480/ 03-563204801. RUEMZ Hotel have 7 partners and having their latest products in the hotel, such as Panasonic, Selectv, Karcher, Illy Coffee, NTPM( Nibong Tebal Paper Mill), Sweet Dream, Chempro, and Boh. 2) Type of Room Accommodated:

RUEMZ hotel got three types of room, for example Cubic(Single/Double standard room), Matrixx(Single/Double/Twin Superior room), Spazio(Deluxe Single/Double room). But we had chosen the Matrixx Double Room per night. The room size is 21 m² and the bed type is Queen sized bed. When we go in the room, the room is very clean and new, the design also very beautiful. The room amenities got Fully air-conditioned, LCD TV with selected channels, Apple ipod Dock, hair dryer, mini fridge, kettle, iron and iron board, safety box, complimentary wifi access. The shower room and toilet is separated.

3) Date of Stay:

We stayed two days one night at RUEMZ Hotel on 10th of May 2013 to 11th of May 2013.

4) Rating on the different aspects listed above followed by relevant explanation and justification:

4.1 Pre-arrival Experience | | Categories | Rating | | 0 | 1 | 2 | 3 | Information gathering | | | | | 1. Accessibility of information | | | * | | 2. Accuracy of information | | | * | | 3. Completeness of information | | * | | | Reservations | | | | | 1. Convenience of making reservations | | | * | | 2. Reservationist telephone etiquette | | * | | | 3. Professionalism of reservation process | | * | | | Accessibility of information went smoothly as well as the reservation. The accuracy of the