Performance Management Final – All Chapters Points Awarded | 69.00 | Points Missed | 6.00 | Percentage | 92.0% |

1. Lisa drives a bus for the county school system, where she works limited hours within a nine-month contract that is based on the school system’s needs. She does not receive health or retirement benefits. Lisa is a member of the:
A) Exempt workforce
B) Contingent workforce
C) Non-contingent workforce
D) Non-exempt workforce Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
2. During training for her new job, Samara learned that her company has a mentoring program in place that is meant to engage new hires in a continuous process of assimilation and growth. This mentoring program best facilitates which process?
A) Outsourcing
B) Job redesign
C) Onboarding
D) Job sharing Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
3. Sylvia just began a new job as a retail customer service representative. However, she is dissapointed that the new job does not allow her to use her technology literacy skills. Which of the following terms best describes Sylvia’s level of employment?
A) Unemployment
B) Absolute advantage
C) Underemployment
D) Competitive advantage Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
4. The set of shared values, purposes, and beliefs that employees have about an organization is its:
A) Organizational approach.
B) Values-and-beliefs statement.
C) Corporate climate.
D) Corporate culture. Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | D |
5. You just began work at ABC International. Your supervisor informs you that ABC allows employees to choose their work hours within stated limits. This would be described as what type of workplace policy?
A) Flextime
B) Job sharing
C) Telecommuting
D) Job redesign Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
6. Generally, it is better for a supervisor not to display:
A) Power
B) Formal authority
C) Both a or b
D) Neither a or b Table for Individual Question Feedback | Points Earned: | 0.0/1.0 | | Correct Answer(s): | C |
7. Guiding, teaching, and supervising employees are activities associated with:
A) Staffing.
B) Leading.
C) Organizing.
D) Controlling. Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
8. Supervisors who use _____ power effectively have the greatest potential for achieving organizational goals.
A) reward
B) legitimate
C) both
D) neither Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | D | 9. Which of the following is NOT generally considered to be true?
A) The manager relies on control; the leader inspires trust.
B) The manager focuses on systems and structures; the leader focuses on people.
C) The manager accepts the status quo; the leader challenges it.
D) The manager is a follower; the leader leads. Table for Individual Question Feedback | Points Earned: | 0.0/1.0 | | Correct Answer(s): | D |
10. The acceptance theory of authority states that:
A) The supervisor has the power and the right to issue directives in order to accomplish the tasks assigned to the department.
B) Managerial authority is not granted to an individual but rather to the position the individual holds at that time.
C) Managers do not have authority unless employees recognize and agree to it.
D) It is better for a supervisor not to display power or formal authority. Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
11. The skills of effective communication can be developed.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |

12. Which of the following is NOT an advantage of oral communication over written communication?
A) It takes less time.
B) There is more formality and permanence with oral communication.
C) It can provide an immediate opportunity for determining whether the communication has been effective.
D) Most people can express themselves more easily and completely by voice rather than by letter or memo. Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
13. It is never a good idea to filter information when relaying information to others.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
14. Upward, downward, and vertical communication are the three formal channels found within an organization.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
15. The jargon used by an accountant is meaningful to a computer technician.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
16. According to the expectancy theory, when nurses’ aides perceive that their high-performing co-workers are not being rewarded any more than average or even substandard performers, they will not believe that a performance/reward relationship exists, so they will not be motivated to perform well.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
17. Maslow’s hierarchy of needs theory can best be diagrammed using what shape?
A) A ladder with rungs
B) An oval
C) A straight line
D) A starburst Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
18. Participative management sounds great in theory, but the disadvantages outweigh the advantages.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
19. It does not matter what the reward, as long as a reward exists employees will perform to the highest possible standard.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
20. The behavior of a difficult employee can sometimes be improved if the supervisor provides that employee more opportunities for need fulfillment.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
21. This approach has the problem solver not only identify the various factors that have brought about the problem but also consider the potential interrelatedness of the causes of the problem:
A) The nominal group technique.
B) The problem statement.
C) The fishbone technique
D) Brainstorming. Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
22. A supervisor should do whatever it takes, including spend excessively, to see that all problems are resolved.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
23. With the Abdicator decision style, decisions are made based on the easiest method readily available, and often result in errors.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
24. A fishbone diagram would be most useful during which stage(s) of the decision-making process?
A) Stage 1
B) Stage 3
C) Stage 1 and 2
D) Stage 4 and 5 Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
25. Most problems in the workplace require immediate answers.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
26. At World Zenia Inc., workers earn a point for every unexcused incident of tardiness or absenteeism. If they earn seven points, they are discharged, but points are also removed from their records after several months of acceptable attendance This example illustrates which disciplinary process?
A) Just cause
B) Employment-at-will
C) The disciplinary time element
D) Progressive discipline Table for Individual Question Feedback | Points Earned: | 0.0/1.0 | | Correct Answer(s): | C |
27. A supervisor does not need to have “just cause” to take disciplinary action against an employee.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
28. If the supervisor does not take appropriate action when required, some of the other employees may be inclined to follow the poor examples of behavior in the workplace.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
29. The hot stove rule includes:
A) Advance warning.
B) Immediacy.
C) Impersonality.
D) All of the above. Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | D |
30. Which of the following is generally considered to be the LEAST desirable form of disciplinary action?
A) Layoff (suspension)
B) Discharge
C) Transfer
D) Demotion Table for Individual Question Feedback | Points Earned: | 0.0/1.0 | | Correct Answer(s): | D |
31. Planning at the supervisory level of an organization tends to be more detailed than planning that occurs at top levels.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
32. Planning is a reactive approach to how a business can improve upon its mistakes.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
33. A program is a plan for accomplishing a specific, nonrecurring activity.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
34. A budget does NOT take into consideration:
A) Employee hours.
B) Sales figures.
C) Competitors’ units sold.
D) All of the above. Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
35. An old piece of equipment can usually be made to do the job if it has been properly maintained.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
36. Departmentation by geographic location is highly inefficient and is rarely used in most organizations today.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
37. Fewer levels of management tend to exist in organizations where managers:
A) All supervise the same number of employees.
B) Have authority over an appropriate number of employees.
C) Supervise large numbers of employees.
D) Oversee few employees. Table for Individual Question Feedback | Points Earned: | 0.0/1.0 | | Correct Answer(s): | C |
38. The Benex One firm recently revamped its entire organization. Instead of being organized based on departments and functions, the company now has fluid departments that change based on the projects being developed as they are demanded by customers. This is an example of:
A) Restructuring
B) Downsizing
C) Retrofitting
D) Reengineering Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | D |
39. ARVA International is a nonprofit organization that strives to promote social justice throughout the world. At ARVA, employees continually improve their skills and expand their capacities to meet the organization’s social mission. ARVA International can best be described as what type of organization?
A) Learning organization
B) Teaching organization
C) Social organization
D) Empowered organization Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
40. Other names for downsizing are right-sizing and restructuring.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
41. Vijay asks a question of job applicants that seems to have a different impact on men versus women. The question does not pass the OUCH test based on the fact that it is NOT:
A) consistent in effect.
B) harmless.
C) uniform in application.
D) objective. Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
42. Asking “Who will care for your children while you are at work?” during an interview is not a discriminatory question because you want to make sure the employee has this issue covered before starting work.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
43. More important than the actual techniques used to orient new employees are the attitudes and behaviors of the supervisor.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
44. Job posting creates a greater openness in an organization by making all employees aware of job opportunities.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |

45.
Supervisors should study each job category in their department to determine how many employees are needed to get work done.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
46. Under some circumstances, the amount of authority a delegated employee can have may exceed the amount of authority a supervisor possesses.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
47. Effective delegation should increase the quantity and improve the quality of work being completed by the responsible employee.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
48. After a much-publicized safety breach at D&A Chemicals Inc., supervisors and employees at all levels became rapidly engaged in education and training of safety measures and precautions. This best demonstrates which type of change?
A) Unplanned change
B) Controlled change
C) Culture change
D) Cascade change Table for Individual Question Feedback | Points Earned: | 0.0/1.0 | | Correct Answer(s): | D |
49. A directive is the communication approach by which a supervisor tells employees what, how, and why something is to be done.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
50. Supervisors who empower others to act strengthen their employees and promote teamwork among them.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
51. Specific and realistic objectives make individual employees more effective, but hinder the performance of work teams.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
52. A team can be successful without working together to achieve individual and team objectives.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
53. Allison, an HR manager at I.E. Inc., closely monitors job performance, tardiness, absenteeism, and employee complaints among the staff as a way to gauge employee morale. Which method of assessing morale does she rely on most?
A) Interviewing
B) Observation and study
C) Attitude surveys
D) Journal findings Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
54. Strong's Bakery has seven employees; therefore, the provisions of the Family Medical Leave Act (FMLA) do not apply to this company.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
55. One technique to assess employee morale is through an attitude survey.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
56. Employers do not have to make reasonable accommodations for employees with differing religious beliefs.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
57. According to _____, jobs that are distinctly different, but require similiar skills should be paid at the same level.
A) probable cause
B) justified equality
C) comparable worth
D) inequity theory Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
58. Several women at Man-First Corp. have complained to the HR department that a handful of men at the company make lewd jokes during breaks. Even though the jokes are not directed at the women, they are still subjected to them. This is an example of:
A) Gender discrimination
B) Lawful action
C) Sexual harassment
D) Sexual stereotyping Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
59. The Pregnancy Discrimination Act of 1978 requires that:
A) Employers must provide up to 12 weeks of paid maternity leave to female employees.
B) Employers give pregnant employees easier job assignments.
C) Pregnancy be treated no differently from illnesses or health disabilities if an employer has medical benefits or a disability plan.
D) All of the above are true. Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
60. Protected group employees are classes of employees who have been afforded protection by supervisory management.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
61. Albert’s manufacturing company produces over 1,000 units daily. When reviewing products for defects, he randomly inspects about 10 percent of the items actually produced. This example demonstrates which of the following?
A) Personal observation
B) The exception principle
C) Spot checking
D) Sampling Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | D |
62. A written plan expressed in numerical terms that projects anticipated resources and expenditures for a certain period of time is known as a/n:
A) Budget
B) Projection
C) Time and motion study
D) Utility Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
63. Which type of control involves keeping watch over raw materials, supplies, work-in-process, and finished goods?
A) Inventory control
B) Quality control
C) Production control
D) Budgetary control Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
64. Once the budget is approved by higher-level management, supervisors have no more contact with it or interest in it until the next budget cycle.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
65. The managerial function of controlling is typically performend separately from the other managerial functions.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
66. Effective supervisors provide their subordinates with formally written feedback on a monthly basis.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
67. Part of the "coaching" aspect of supervision prepares employees to take on greater responsibilities on the job.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
68. During her annual performance review, Cynthia was asked to select two or three individuals within the organization that she works closely with to help evaluate her performance. This type of performance appraisal is referred to as:
A) Self-evaluation
B) 360-degree evaluation
C) Peer evaluation
D) Focus evaluation Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
69. Every time one of his workers does something exceptional, Rob records it in his employee work file. However, when one of his employees does something below average, he records this as well. The information in this file provides a factual record for assessing performance whenever it is needed. This method is referred to as the:
A) Critical incident method
B) Performance standard method
C) Concurrent feedback method
D) 360-degree evaluation method Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
70. During a performance appraisal, the supervisor of an employee with substandard work performance needs to:
A) Assign the employee new job responsibilities.
B) Transfer the employee to another department.
C) Communicate what needs to be done in order to improve.
D) Terminate the employee. Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
71. Elvira is having a problem at work with her colleagues. To resolve the issue, she wants to follow the formal dispute resolution program that is in place at work. What is the first level of dispute resolution that her company will likely follow?
A) Local management review
B) External review
C) Nonbinding mediation
D) Binding arbitration Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |
72. Grievance procedures are typically resolved in the court of law.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | B |
73. Bob, a unionized worker, has been having trouble at work with his boss, whom he believes has been treating him unfairly. He decides to formally dispute this issue with his union. The formal procedure for doing so is referred to as a:
A) Dispute
B) Negotiation
C) Complaint
D) Grievance Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | D |
74. In the last step in a grievance procedure, a final and binding decision is provided by:
A) the company's human resources department.
B) labor union representatives.
C) a neutral arbitrator.
D) the company's top management. Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | C |
75. It is unusual for an aggrieved union employee to present a grievance to the supervisor without the shop steward present.
A) True
B) False Table for Individual Question Feedback | Points Earned: | 1.0/1.0 | | Correct Answer(s): | A |

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