PROJECT TITLE:
STATEGIC BUSINES PLAN FOR INTERNATIONAL KINDERGARTEN

LECTURE: Prof. Shanudin Zakaria

Team Members:
AtiehGhane ZP000619
Ali Kiani ZP00822
Nilufar Dashtbani ZP00779
Hanieh Sharif ZP00903
Mohamad ZP00904

Introduction: (German, literally means "children's garden") is a form of education for young children that serves as a transition from home to the commencement of more formal schooling. Another definition, which overlaps with early childhood education and preschool, is education for pre- and emergent-literate children before the age of six or seven. Children are taught to develop basic skills and knowledge through creative play and social interaction, as well as sometimes formal lessons.
In most countries kindergarten is part of the preschool system of early childhood education. Children usually attend kindergarten any time between the ages of two and seven years, depending on the local custom.
Purpose
Children attend kindergarten to learn to communicate, play, and interact with others appropriately. A teacher provides various materials and activities to motivate these children to learn the language and vocabulary of reading, mathematics, and science, as well as that of music, art, and social behaviours. For children who previously have spent most of their time at home, kindergarten may serve the purpose of helping them adjust to being apart from their parents without anxiety. It may be their first opportunity to play and interact with a consistent group of children on a regular basis. Kindergarten may also allow mothers, fathers, or other caregivers to go back to part-time or full-time employment.
Kindergarten strategy impact the way a child perspective about schooling. At this young age, it is not all about academic success- i.e. how well they can read or how good their math is. This first experience should inculcate a lifelong love for learning. The skills a child learn at the early stages sets the foundation for all other skills that will be learned throughout life.
Children learn best through activities they find interesting – such as song and rhymes, story-time, role-play, games and playing with blocks. Lessons at this age should be fun-filled and bring out the different intelligences of a child.
Today, we established our professional kindergarten. We are the country’s largest owner - operated kindergarten chain. Our founders and owners chose to operate Kids Paradise as a chain so as to ensure that the highest quality of education is maintained.
At Kids Paradise, your child becomes exposed to numbers, colours, shapes and letters. More importantly we learn how to socialize with other children and learn good character values like how to compromise, how to share and be respectful of others. This is a place for them to foster problem solving skills and to build confidence.
Kids Paradise is the expert and advocate of the Multiple Intelligence Approach. The understanding of Multiple Intelligence is the understanding of how children learn. It is only when we understand how they learn that we begin to know how to teach them.

We recognize that every child has different multiple intelligences. Our lessons are designed to explore and tap the potentials of each child, help your child overcome his/her learning weakness, and maximizing his/her learning preferences. 1.1) Our Kindergarten Program Description
The Kindergarten provides a loving, formal structure for prayer, basic religion concepts, reading readiness, basic math skills, scientific discovery, music, art, drama, and socialization skills. Whole language with an emphasis on phonics and Math Your Way are among the teaching methods used extensively to promote learning in a fun and exciting way. The Kindergarten Program provides an excellent educational foundation which nurtures and encourages children to be enthusiastic learners. a) Art:
The Visual Art Program at Kids Paradise aims to inspire, challenge, and empower each kid through exposure to the arts. It is our goal that students will become life-long learners, appreciators, and supporters of the Fine Arts.

b) Foreign Language:
The foreign language program in Kindergarten is designed to allow our students to experience other cultures through literature, music, art, dance, and other entertainment. Students learn and recite proverbs, short poems, songs, prayers and anecdotes, to identify people and objects from oral and written descriptions, to use appropriate gestures and oral expressions for greetings, leave-takings, and common classroom interactions. Our students are introduced to and participate in age-appropriate cultural activities including games and celebrations.

c) Library
During their weekly library visit, the kindergarteners begin to discover the realm of possibilities that can feed ones imaginations. Each child begins to develop the skills essential to becoming an active and thoughtful library user. The class listens to literature for pleasure and information often participating in the storytelling, drama, songs puppetry, finger plays and poetry, then relating the elements of the literature to personal experiences and predicting the outcomes of each story. Then each child is able to share in the selecting of their own books, verbalizing requests in locating materials, learn the proper procedures to checkout their selections at the circulation desk and to return the materials. The kids begin to predict outcomes, discern the different types of literature, such as fairy tales, folklore, poetry, etc. and to share opinions about the materials heard, read or viewed. Each visit is designed to spark the child’s imagination, enhance the desire to read and to discover a world beyond their scope of existence.

d) Music
The sense of music skills is a sense of rhythm and pitch. The Kindergarten student chants, sing songs, and do rhythmic activities to develop their singing voice and lend toward group music experiences. They begin to follow the directions of the conductor, to differentiate tempo, rhythm and beat and to interpret mood of music. Childs will explore and experiment with a variety of musical instruments and dance to develop their natural inclination toward self-expression and creativity to reinforce self-esteem and foster enjoyment. Students will learn about song writing and write lyrics about something dear to them. Students will also write their own melody with chords to accompany their lyrics. Students will be introduced to Sibelius software in the computer lab to begin the process of creating music.

e) Physical Education:
The emphasis in PE is on the development of each child’s strength, endurance, co-ordination, balance, and large muscle activities such as running, galloping, climbing, throwing, catching, kicking, dancing, bending, etc. Kids begin to demonstrate the ability to lead and follow, dribble, kick and catch a ball, understand directions such as back, forward, right, left, top, bottom etc., and maintain balance in a variety of postures. Continued development of the concept of shared space, equipment, group co-operation, and team effort is an important part of the Kindergarten experience and curriculum.

f) Science
Children are naturally curious and eager to work together to discover about the world, animals, plants, the earth and the universe through hands on activities which encourage the discussion and sharing of ideas as they work with various ways to process what they are observing. Activity and conversation fill the room as children participate in the activities to explore, investigate, observe, and describe a wide variety of exercises geared to expand and acquire scientific knowledge. In Kindergarten this program focuses on the scientific process, solids and liquids, comparing and measuring life science and healthy habits such as exercise, rest, cleanliness, and eating properly by distinguishing between healthy foods to help the body grow and non-healthy foods.

1.2) Mission:
Our Kindergarten is a year of emotionally, subjective, moral, spiritual and social growth and development. Students begin to accept responsibility and accountability for their behaviour, actions and choices. A right way from free detection to a more guided exploration and hands on learning experience is constructed. Kindergarteners use prior knowledge of phonemic awareness skills in order to progress into basic phonics skills. These phonics skills enable the learners to build a basic foundation for becoming proficient, independent readers and writers. Through observation, inquiry, and questioning kindergarteners will begin to develop higher order thinking skills crucial to their future academic growth. While the classical education is academic based it is full of adventure, passion, excitement and educational fun.
1.3) Vision:
A kindergarten is first school that a child attends and hence we place strong emphasis on our school atmosphere.
Our vision to make Kids Paradise is an extension of the home, where a child feels comfortable in learning and interacting with other children with best quality.

1.4 Philosophy:
The Kids Paradise staffs firmly believes that all kids can learn and show academic gains every year of instruction. All kids benefit from a quality integrated learning experience. The amount of instructional time spent by kids on their work and the extent of parent involvement can make a difference in achievement. Kindergarten experiences and training do make a difference in the future lives of children. A high level of instructional quality can be maintained even in an environment of decreasing resources.

1.5 Motto:
Kids Paradise's motto is quality. We envision our children to be enjoying learning; to be acquiring the necessary life skills and values; and that our children are cultivating healthy and responsible characters and will be of contribution to society.
Kids Paradise’s Core Competency * Excellent communication skills * Highly organized * Proficient in early childhood education * Collaborative – Team player and team-focused * Efficient, Dependable * Creative * Flexible & self-aware * Responsive * Inspirational and motivational * Effectively communicates with students, faculty and parents * Deep understanding of child behavior * Familiar with child psychology

Goal:
High quality kindergarten * Children need quality kindergarten programs in order to achieve their full potential. Our high quality kindergarten program provides a strong foundation upon which children can build the skills, knowledge and attitudes necessary for lifelong learning. Therefore children get ready for preschool education and achieve the ability to succeed in school.
Outcome:
* High quality facilities and providing an attractive environment * High quality training materials and programs * High customer satisfaction
Strategy:
a) Strategy for high quality facilities and an attractive environment: * Hire expert designer * Using high technology * Using high quality materials

* It details what a kindergarten classroom and environment should look like and what should be happening in that environment on a daily basis throughout the kindergarten school year. It makes the kindergarten be an attractive and pleasant environment

b) Strategy for high quality training materials and programs: * Hire professional teachers * Using up to date methods

* Since social development and learning of children are fostered when a teacher is warm, caring and responsive to children’s interest, for a high quality kindergarten we hire expert and professional teachers. Our teacher’s role is to monitor children’s social activities and provide positive ways of solving problems, settling disputes and keeping interaction fair and inclusive. They promote high level thinking skills of children too.
c) Strategy for high customer satisfaction: * Flexibility * Good service * Responsibility

* The kindergarten curriculum supports a daily schedule that allows enough flexibility for extending experiences that children find particularly engaging. Choice time is long enough to give children the opportunity to interact deeply with materials and peers. When teachers and staffs have high responsibility for caring and supporting of children, it makes high customer satisfaction too. Operation: a) * Hire expert designer Advertising for professional designer Evaluate CV of candidate Interview with the best candidates Recruitment of professional designer

* Using high technology Ordering CCTV * CCTV security solution distributor supplier with the biggest showroom to give you the power of remote distance monitoring, viewing your home and business via mobile devices like 3G hand phone, PDA phone and notebook by integrating surveillance equipment and system both conventional Digital Video Recorder (DVR) and IP camera ( IP Cam ) and IP Video Server through Internet broadband and mobile telecommunication network Purchase accounting and inventory system * We use Software to implement all accounting and inventory daily works

* Using high quality materials

Purchase High quality toys and books
Purchase toys, books and activity equipment conform to the highest standards of international safety for use by children in respective age groups
Order comfortable service b): * Hire professional teachers Advertising for emotional and professional teachers Evaluate their CVs and experiences Interview with the best candidates Recruitment the best of teachers * Using up to date methods Search and select the best methods Upgrade our methods annually Doing exercise Arranging games for improving creativity Teaching English Book floor Training group work skill to children Training photography to children Music class Art classes Computer class Educating swimming c) * Flexibility:
Payment
Food
Time

* Responsibility: Commitment * Good service: Knowing different culture Knowing customer expectation Searching and using service standard Strong relationship with parents

Primary:
Inbound logistics:
Children are aged 2-6 years old who are enrolled to educate and train pre-school education
Operation:
The operation of the kindergarten is, providing the better education services, giving them a place where the children’s talents are detected and they will be able to be creative. This does by giving training to the teachers so they will be able to teach the children.
Outbound logistics:
The outbound logistics of the kindergarten is when the children graduate from basic pre-school education at the age of 6 where they are prepared and trained to be able to cope with primary school education.
Marketing and sale:
It provides one of the best learning experiences for pre-schoolers. Basically, the kindergarten is known by its reputation and also by word of mouth.
Service:
Provides education from the level of nursery (age 2 and 3) to the level of pre-school education (age 4 to 6). Apart from the usual learning modules the kindergarten provides classes in the areas of music, computers, English, swimming pool, educating children for group work and hiring expert doctors and psychologists for children check up. By having these extra modules, it enables the child to be more prepared and confident for primary school. This kindergarten keeps the parents up to date with their children’s progress. It offers a comfortable and conducive environment which will enable the children to expand their capabilities to the fullest.

Support
Procurement:
This function is responsible for purchasing all the stationary supplies for the teachers, staffs and students. They should purchase some equipment for play ground. They are also in charge of purchasing food and beverages to be provided to students. Apart from that, they are also in charge of acquiring new software and hardware, which is needed to be used for computer lessons and English class.
Technology Department: existing technology that is currently used at the kindergarten are student management system, using email as a form of communication between the two branches and to parents, having a website as a form of communication between the parents and the kindergarten, the use of a fax machine, photo-copier and also computers for the use of staff, teachers and student.
Human Resource Management: The teachers are sent for special work shops to be able to improve on their teaching skills. The administration of the kindergarten is in charge of employing new employees who is seen to have a bright future at the kindergarten and the principal is responsible to keep all the employees in line and also motivated to be able to provide the best learning experience to the children.
You can see Value Chain for Kids Paradise in below.

The business context model should identify the actors (people, organizations, systems) who play a significant role in the business process or in the business domain, and the business areas of interest relevant to the scope of the work and potential change which may require exploration and further analysis. In this kindergarten we have seven sectors that kindergarten has relationship with them. These sectors include medical check-up, parents, psychologist, finance, restaurant, transportation and training. Each of these sectors gives something or services to kindergarten and get fund or another things.
Medical check-up:
Kindergarten sends children to medical check-up and gets a report about them. After considering the report, kindergarten accepts or rejects the children.
Parents:
Parents pay money to kindergarten and get them with high level of skills.
Psychologist:
Like medical check-up, kindergarten sends children to psychologist and gets report to identify their talent and traits.
Finance:
Kindergarten sends charge process to finance unit and this unit sends back charge confirmation to kindergarten.
Restaurant:
Kindergarten pays money to restaurant and gets variable food. Children need different kinds of food.
Transportation:
Kindergarten pays money to transportation unit and gets transportation service, because children come and go in different times.

Training:
Kindergarten sends teachers who need to update their knowledge to training unit and gets teachers with update knowledge.

You can see Business context for Kids Paradise in below.

Business Process Model Definition:
Davenport & Short (1990) define business process as–"a set of logically related tasks performed to achieve a defined business outcome." A process is "a structured, measured set of activities designed to produce a specified output for a particular customer or market.
Business processes is transformations of inputs to outputs:

Input Output

A business process:
1. Has a Goal
2. Has specific inputs
3. Has specific outputs
4. Uses resources
5. Has a number of activities that are performed in some order
6. May affect more than one organizational unit.
Purpose and benefit of Business Process Model:
The aim of modelling is to illustrate a complete process, enabling managers, consultants and staff to improve the flow and streamline the process.
The outcomes of a business process modelling project are essentially for value for the customer, reduced costs for the company and Leading to increased profits.
Also successful Business Process Modelling can be increased competitive advantage, market growth, and better staff morale and retention.

What is Business Process Management?
A business process management system used appropriately provides crucial benefits. It can cut cost, increase efficiency and enhance customer service. BPM can also drive up revenue. Designed to provide real-time visibility into business functions, business process management software is ideal for achieving a greater return from today’s process-intensive industries.
More specifically, a BPM solution can reduce the time needed to complete a business process, the number of steps required to perform tasks or the number of errors made in implementing an activity. Business process management may also reduce the number of employees needed to complete a job, thereby allowing a company to utilize those employees for additional growth in other areas. In addition, you can apply BPM practices to automate routine procedural tasks and improve call center performance.

BPM for KIDSPARADISE kintergarden :
For this kindergarten, as we mention before, we have a lots of process, but we just choose 2 important process: 1. Process for select professional teacher :
For this Section we need to advertising, analysis their CV and interview with them to select the best one.

2. Process for check-up children before registration:
Before registration of children, we send then to check up (both mentally and physically) and when they don’t have serious problem, we register them and keep this report in their documents.

For implement BPM we need to software to implement these processes completely.
For this part we use Business Process Visual Architect Software. Business Process Visual ARCHITECT is a full-featured business process model that supports the latest OMG Business Process Modelling Notation (BPMN). It provides an easy-to-use diagramming environment for you to model your business process, and is a proven solution for bridging the gap between business analysts and IT professionals.
You can see BPM for Kids Paradise in below.

A service interface is a contract that establishes the character of the invocation. It also means circumstances raised must be listed in the interface to identify the adequate metadata must be provided number of independent sources.
A service interface may be designed to depict multiple entry points (methods) or only one entry point. Customer maintenance may be an example of a service that exposes multiple methods (for example, create customer, delete customer or get customer information). The "get customer information" method may also be a complete service in its own right, with only a single entry point.
Service interface concludes an event that “happens” during the way of a business process. These events influence the flow of the process and usually have an outcome.
They can start, interrupt, or end the course. Events are circles that are the type of limitation determines the type of Event. Start Events indicate where a Process will begin.
Intermediate Events occur after a process has been started and before a process is ended.
There are different “Triggers” that indicate the specific circumstances of the Event
They can be placed in the normal flow of the Process or attached to the boundary of an activity. Events that are placed within the process flow represent things that happen during the normal operations of the process. They can represent the response to the Event (i.e.,the receipt of a message).They can signify the formation of the Event (i.e., the sending of a message).Events that are attached to the boundary of an activity indicate that the activity should be interrupted when the Event is triggered.
When one program talks to another, it most likely passes on some information and then gives a command. It is possible that no information is required — a command like “stop” would be one situation — but more likely than not, the system is going to want some informational piece such as the following:
Get me a credit rating: name = “Jack black”
Social Security SS# =”985-43-82671”
This example makes the whole process look simple, but things can get pretty complicated pretty fast. The point here is that programs need rules on how to talk to each other, many different methods were used for such conversations.
The number of different interfaces is provided that are very essential because the more different interfaces it provides, the greater the number of applications it can link together without requiring much coding.
The most common meaning for interface identity is that to give a name to the interface and version numbers if appropriate.
A unique identity for an interface that is particularly important when many implementations of the same interface are expected to the same service is provided for different classes of users. The identity can be used by service advertisements in catalogues and registries to indicate that the service complies with a particular interface.
Semantics is a description of what happens when the resource is used i.e. what is visible to the user, and what are the restrictions on use of the resource. For example, the semantics describe the change in values of data that the user can access; the events signalled and messages sent by the resource; semantics detail how other resources will behave differently when this one is used; and the execution style, whether the operation is atomic, interruptible or suspendible.
The semantics of the operations is perhaps the most important part of the description in terms of enabling automated interaction. The semantics will be necessary in most phases from evaluation and selection to interaction.

KIDS PARADISE SERVICE INTERFACES:

Goals | Requested capability | Requested interface:1.send request2.select from offer3.receive confirmation | Interface | Capability | | 1.get request2. provide offer3.receive selection4.send confirmation | Select teacher | 1.define rules2. set the contract |

Hiring professional teachers for Kindergarten follow below process; first we should put advertising in a local newspaper that includes Kindergarten’s needs for attracting capable teachers. We explain our preferences and determine a deadline for sending CVs. After receiving request we check them then ask them and review their CVs so the best ones would be chosen. They would be informed through an email and an interviewing appointment would be set for them. During interview, all their social behaviour would be examined; their reaction in face of problems would be asked through a questionnaire. After one week the result would be revealed and those applicants who are rejected, would be informed by a thankful email. Those who are accepted would be informed by phone call from human resource secretary and then the information such as date and time of starting day would be sent them by email and also the rate of salary would be verified. In the first meeting they would be informed by briefly rules and company’s expectations then a contract would be set include of complete information of both sides of contract. For example personal information such as their name, their IC number, their address and phone number and rules of company and the rate of salary would be specified into contract. Finally the accepted agreement would be sign by both sides of contract.

Managerial strategy:
In this section we know that Increasing up to date managerial learning and competence will be essential for our kindergarten to meet our strategic objectives and goals.
If KidsParadis management development strategy is to be effective, it must command wide ownership at the level of the individual, the operational unit and the organisation.
Our kindergarten recognises the fact that the development and implementation of the strategy requires investment, and appropriate and adequate resources. This fact released through the
Rewarding and Developing Staff that play important role in relation with children.

Management development should focus on enhanced understanding and effective children performance and Established communication bodies that already offer a range of different types of management development activity that allow teachers to work together in high communication with children. In developing its strategy KidsParadise needs to recognise the benefits of working with high quality and it is obvious that this matter increase profit and customer satisfaction.

Development:
In moving forward it is recognised that an effective strategy will entail more than simply an increase in the volume of activities currently provided. Successful implementation of the HR strategy, including management development, is vitally dependent upon having a group of competent, well-motivated, effective managers at Division level. The needs of this group will be a top priority in the management development strategy. An integral component of the management development strategy will be the establishment of a management resource centre containing a range of facilities, IT system and other materials, particularly to support learning and happy children.

There is an immediate need to develop high communicate with parents to know about the actual need of kids in each age.

THANKS YOU

http://whatkidsneed.wikidot.com http://www.preknow.org/ http://www.batimes.com/articles/the-business-context-model-as-good-as-it-gets.html http://www.blurtit.com/q766495.html http://F:/mba/Semester%203/operation%20managment/project/development file:///F:/mba/Semester%203/operation%20managment/project/outcome http://www.cempaka.edu.my/ciss.html
http://www.realkids.edu.my/