Quiz For Chapter 1 Name___________________________________Student No._______________________________________

TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.

_______ 1. Production workers usually do more communicating on their jobs than do their bosses. _______ 2. The work-related communicating that a business does with people and groups outside the business is external-operational communication. _______ 3. Because personal communication interferes with work it should be prohibited in the workplace. _______4. The formal, established channels of information flow in a business is not planned but results from the actions of the workers. _______ 5. As a rule, simple organizations require more communication than do complex ones. _______ 6. The communication process concerns only written or spoken words. _______ 7. No two people have identical mental filters. _______ 8 . Because it involves less preparation time, spoken communication is likely to be more creative than written communication. _______ 9. There is likely to be more time between cycles of the communication model in oral communication than in written communication. _______ 10. The symbols we use in communicating (mainly words) do not have precise meanings. _______ 11. Through words we are able to communicate precisely the many variations that exist in reality. _______ 12. Because all people have had a home, the word home has the same precise meaning in all minds. _______ 13. With only minor exceptions, perfect communication is possible. _______ 14. Symbols do not have meaning, for meaning is in the mind. _______ 15. Because human beings generally are similar emotionally and physically, they have developed precisely equivalent words to express themselves. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

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