CCIB LPA CPF received a call from Carol. Her parents are Richard (DOB 08/18/25) and Mina (03/19/29) Tindall. Her parents are in the memory care unit because her mother has end stage Alzheimer's and is on St. Agnes Hospice care. Her father has no memory issues. In February, Mina was ill, Richard pulled the cord and received no response, so he stood in the hallway and whistled. Last Thursday Richard fell in his bathroom, also had no response to the pulling of the cord, the fall resulted in broken ribs. At 5 am last night (06/07/15) Richard was in pain and wanted a pain pill, there was no response to the the alarm. Richard called his daughter Lori, telling her that there was no response. Lori called the front desk who denied the alarm was on.