...Why does the role of cabin crew excite you? The role of cabin crew excites me as no two days will ever be the same, presenting me with new challenges something which I enjoy. It is an opportunity to work amongst like-minded individuals who share the same passion for customer service as I do. The role will allow me to meet and serve customers from a variety of backgrounds and cultures, and I will endeaour to personalise my service to ensure that not only are their needs met but exceeded wherever possible. The role of cabin crew is not just a job, it is a way of life, something which I will embrace and be honoured to live by. It is important for me to know that I have been proactive in helping to create this positive experience and have made a real difference to my customers, an exciting and motivating prospect. Why do you want to work for easy Jet? easyJet are the UK’s number one short haul carrier and to be a part of the organisation would be an honour. Having flown as a passenger I have experienced the personalised service from the crew and I would take pride to be a part of the ‘orange spirit’ with the ability to be able to add personal touches and make a customer’s on-board experience unforgettable. The easyJet culture appears to empower all employees within their role to be a part of such a fast growing organisation. Our customers expect our cabin crew to be professional at all times, how would you ensure that you meet our customers’ expectations? It is imperative...
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...ANNUAL REPORT 2012/13 CONTENTS 002 Statistical Highlights 006 Board of Directors 010 Chairman’s Letter to Shareholders 012 Corporate Data 014 Significant Events 018 The Year in Review 020 Network 021 Fleet Management 022 Products and Services 026 People Development 030 Environment 031 Supporting Our Communities 032 Subsidiaries 036 Selected Awards 038 Statement on Risk Management 039 Corporate Governance Report 065 Financials 201 Notice of Annual General Meeting On the Cover: Flight Stewardess Nur Surya Ambiah is featured with the Dendrobium Singapore Girl Orchid. THE SINGAPORE AIRLINES GROUP ACHIEVED A NET PROFIT ATTRIBUTABLE TO EQUITY SHAREHOLDERS OF $379 MILLION FOR THE FINANCIAL YEAR ENDED 31 MARCH 2013. THIS WAS DESPITE RECORDING A LOWER OPERATING PROFIT AMID PERSISTENTLY HIGH FUEL PRICES AND LOWER YIELDS DUE TO WEAK GLOBAL ECONOMIC CONDITIONS. The 2012/13 financial year was one of significant development for the SIA Group, with numerous initiatives to strengthen the three main pillars of our brand promise, namely Service Excellence, Product Leadership and Network Connectivity. 002 SINGAPORE AIRLINES STATISTICAL HIGHLIGHTS Financial Statistics R1 2012-13 The Group Financial Results ($ million) Total revenue Total expenditure Operating profit Profit before taxation Profit attributable to owners of the Parent Financial Position ($ million) Share capital Treasury shares Capital reserve...
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... |Staff cut, pay freeze | | |costs, stiff competition | | | |6 December, 2009 |BA reduced the number of cabin crew on |Overworked staff which result in unhappiness and |Strike | | |long-haul flights from 15 to 14 and |reduced morale | | | |announces 1,700 cabin crew job cuts and | | | | |pay freeze | | | |14 December, 2009 |Cabin crew announce 12-day strike |Millions of BA’s passengers may be affected if |BA brings issue to court | | | |strikes materialize | | |17 December, 2009 |High Court rules strike cannot go ahead |Crews are unhappy with ruling |Unite would hold a fresh ballot on a | | |after BA wins legal challenge | |dispute over cuts in staffing levels | |31st January...
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...smile I could ever bestow. Frequently, I make myself busy by searching for something to do such as updating the files and manuals of our department; creating barriers and dividers necessary for the documents we compile, offering some help from our bosses; and even little things that will make my day a productive one. Compared to the other practicum trainees, though each of us is very much competitive when it comes to work, my effort and willingness is undeniably unbeatable. Several specialists in our area would usually look for me to seek for some help with various computer programs. I get to be of assistance to the some advisories ISSD release. This is for the information , guidance, and strict compliance of the domestic and international crew as well as the flight pursers. In this period of my training, I haven’t noticed or encountered any difficulties with my fellow OJT students yet. We work as one and with camaraderie. We share our tasks and help each other with our responsibilities. I am very happy and grateful having them as my colleagues. We always aim for magnitude and finest therefore; we execute our duties and responsibilities with passion and dedication to our work. We might have some minor problems however we consider those as challenges we have to surpass to make our errands successful. When I first go to office, I’ve met different people from various universities like, Far Eastern University and Lyceum University of the Philippines. I found them very much sociable...
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... |Staff cut, pay freeze | | |costs, stiff competition | | | |6 December, 2009 |BA reduced the number of cabin crew on |Overworked staff which result in unhappiness and |Strike | | |long-haul flights from 15 to 14 and |reduced morale | | | |announces 1,700 cabin crew job cuts and | | | | |pay freeze | | | |14 December, 2009 |Cabin crew announce 12-day strike |Millions of BA’s passengers may be affected if |BA brings issue to court | | | |strikes materialize | | |17 December, 2009 |High Court rules strike cannot go ahead |Crews are unhappy with ruling |Unite would hold a fresh ballot on a | | |after BA wins legal challenge | |dispute over cuts in staffing levels | |31st January...
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...Good Day Willy, Welcome back, I hope your trip went fine! Please forget the rain this is unusual here ;-) I have been on-board to ASV looking for you but perhaps was not my lucky day! Unfortunately since few days we are on Yellow Alert due to the bad weather conditions. In preparation of this, they have swap several people between the ASV and the FLNG including myself yesterday evening, I hope the situation will be back soon. Although I still have few more days to spend on board, I would very much appreciated if could put down a good pieces of information in a word documents in order for us to made clear all the process for the Verification tracker, TO.xp, Closure punch, Check sheets, Contact points etc. never know something happen again!...
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...Alisa Ali Dr. Jennifer Gliere Introduction to Music 5 December 2016 Final Project: Journey’s “Don’t Stop Believing” Journey is an American rock and roll band that was formed in 1973. It consists of guitarist and backing vocalist Neal Schon, bass player and backing vocalist Ross Valory, keyboard player and backing vocalist Jonathan Cain, drummer Steve Smith, and finally the leading vocalist Arnel Pineda (The Band). The band’s first album was released in 1975 but it was not a big hit. The following seven albums were not so lucky either. “After 1978, when big-voiced, feather-haired lead singer Steve Perry joined Journey, the group became a dominant force in what’s sometimes derisively referred to as “corporate rock”” (Murray). Hence, many contend that the band only became famous when Perry joined. However, it was only their eighth album, 1981’s Escape, which gave the band its popularity with its three top hits: “Who’s Crying Now”, “Don’t Stop Believing”, and “Open Arms”. Their next album, known as 1983's Frontiers, heightened their popularity even further and received number 2 on the album charts. The band was even given a contract with NFL Films for a documentary on the group members. The band broke up in 1984 and it wasn’t until 1995 that they reunited again. Additionally, the lead singer was replaced in 1998 and again in 2006 (Smith). Hence, this band was not a very stable one. However, they still had hope and were determined to make the band a success. The hit “Don’t Stop...
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...When Charlotte was in trial, Captain Jaggery consistently points out how Charlotte joining the crew was ‘unnatural’, “‘Is being a crew member not unnatural for a girl?’ ‘Unusual,’ I insisted. Not unnatural,” (Avi 169). The emphasised phrase of ‘unnatural’ adds the dramatic effect of him trying to convince the crew that Charlotte being a part of the crew is unnatural. He makes the crew believe it progressively as he adds facts to back it up. Ever since Charlotte joined the crew, Captain Jaggery was 100 percent against the idea. He uses his argument in the trial, “‘Miss Doyle, let me then put then put the question to you. Have you ever heard of a girl joining a crew,’” (Avi 167). Captain Jaggery uses a rhetorical question to make the crew and...
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...Phillips was really an inspiring movie, considering the fact that it was based on true incident in 2009. I wasn’t aware about this incident before watching the movie. Captain Phillips was indeed brave and a true leader who held himself hostage in order to keep his crew and ship safe from the pirates and getting himself rescued in the end. After the movie and the class discussion, I got to learn some important learning which are important in day to day life of a leader. Captain Phillip’s anticipating and preparing himself before any incident took place ensuring the ship doors were locked and the crew was ready for any unseen event. This shows he learnt from his experience and prepared for the worst. Also staying calm and focused and not creating a panic is important during attacks and disaster. He inspired me how he was protective about his crew even though he dint knew everyone in person. This made him earn their trust. He also was smart to let the crew know where he was moving with the pirates in the ships and also giving them clues as to how the crew could fight with the pirates making their weakness as the crew’s strength. He let the pirates take him as hostage in order to make sure being a captain, his ship and crew would be safe. There were two leaders in the movie, one was Captain Phillip’s and other was Musa. Both were different kind of leaders. Captain Phillip’s was more planned and knew what he was doing. But, Musa was an aggressive leader and took decision in haste. Captain...
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...LAYOUT OF A TYPICAL 18YH CENTURY PLANTATION According to Claypole plantation lands were divided into several sections: cane fields, pastures lands, woodlands, provision grounds, work yards and living quarters for managers and labourers. Most plantations had from three to five cane fields, each surrounded by closely trimmed trees and walls made of lumber or stone wall to protect the crop from cattle. Each field was divided by narrow roads into smaller square plots of 6-9 hectares. This made it easier to manage the gangs that were cutting the cane and the movement to the work yard. According to Hamilton Wille the pastures lands were areas that was reserved for animals, mainly cattle, horses and mules ,and were extremely important. They provided manure for the cane fields and vegetable plots, and some could be even slaughtered to provide meat for supplement the diet of the estate population. The woodland provided lumber for the estate. Lumber was used for a various purposes such as the construction of buildings as well as fuel for the boilers and for cooking. Provisions grounds were unused lands and were generally cultivated on marginal lands, and were extremely important to both the planters and to the slaves. Caribbean history for cxc, Provisions grounds were poor lands on the plantation given to the slaves so that they may grow their own food, working the ground in whatever free time they were given and on Sundays. This was meant to decrease the cost...
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...A Mir Kiss Case Analysis: Organizational Behavior and Culture Davenport University 01/09/11 I. The Situation: In preparation for an expedition to Mars, a joint international studies program, Institute for Biomedical Problems (IBMP), set up a replica in Moscow where three international researchers were joined with four Russian cosmonauts. The three researches were from Japan, Canada, and Austria. None of the participants spoke English as their first language, however they each communicated in English at varying levels of proficiency during their stay. The replica was no larger than the size of a train car. As part of the study, the researchers were asked to join the Russian cosmonauts for 110 days, after the four Russians had already completed almost half of their 240 days in isolation. Only one female, Judith Lapierre, was invited to participate in the experiment. She had a PhD in public health and social medicine, and had previously conducted isolation research in Antarctica. It should also be mentioned that this would be her fourth trip to Russia enabling her to learn the language. Lapierre claims that the Japanese and Austrian participants viewed her as something favorable. Lapierre created a comfortable environment by rearranging furniture, hanging posters and putting down a tablecloth on the kitchen table. Lapierre explained that the Russians only viewed their environment as something to be endured. It was during a New Year’s Eve party, when an event ensued...
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...Typical Sugar Plantation LAYOUT OF A TYPICAL 18YH CENTURY PLANTATION According to Claypole plantation lands were divided into several sections: cane fields, pastures lands, woodlands, provision grounds, work yards and living quarters for managers and labourers. Most plantations had from three to five cane fields, each surrounded by closely trimmed trees and walls made of lumber or stone wall to protect the crop from cattle. Each field was divided by narrow roads into smaller square plots of 6-9 hectares. This made it easier to manage the gangs that were cutting the cane and the movement to the work yard. According to Hamilton Wille the pastures lands were areas that was reserved for animals, mainly cattle, horses and mules ,and were extremely important. They provided manure for the cane fields and vegetable plots, and some could be even slaughtered to provide meat for supplement the diet of the estate population. The woodland provided lumber for the estate. Lumber was used for a various purposes such as the construction of buildings as well as fuel for the boilers and for cooking. Provisions grounds were unused lands and were generally cultivated on marginal lands, and were extremely important to both the planters and to the slaves. Caribbean history for cxc, Provisions grounds were poor lands on the plantation given to the slaves so that they may grow their own food, working the ground in whatever free time they were given and on Sundays. This was...
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...amount of brotherhood throughout the story, but in order to appreciate the crew's challenge to achieve brotherhood one must first realize the diversity of people on the boat. The crew’s willingness to follow the captain orders display how brotherhood is first display in the story. They accomplished brotherhood by placing their trust in the captain to get them back to shore. Likewise, we see them display more brotherhood when they come together to make a sail. Due to the strong wind the crew devised a plan to use the captains’ jacket and one oar to create a sail. The captain place is confidant in their ideas to make a sail out of his jacket that allow them sail. The correspondent and Oilier shows brotherhood by working together after the build the sail and only had one oar. Near the end of the story the captain exhibits so true brotherhood. The captain, though injured, remains clear-headed and makes the decisions, which the others unquestioningly obey. However, the captain and the other crew members were struggling to swim to shore, but the captain unselfishly told the local man to help the drowning correspondent “but the captain waved him away, and sent him to the correspondent.:. “ A "brotherhood of men" has been formed of the four characters that were in horrible situation. The brotherhood they created gives them the strength to continue on. The way the men treated their brother makes us realize that nature might but strong and powerful but a true bond can cope with the...
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...Last Suffering Ship Reflection Dustin Teuton PHL/251 AUG 25, 2014 Robert DuBose The Last Suffering Ship Reflection The illness has taken its first life and people are starting to panic. By this point the crew has done all they can do to get the repairs done pushing them self to exhaustion. The nurses and helpers are tenting to all the patients and distributing the vaccine as fast as possible and to the right patients. I believe the way they are only giving half doses out and waiting to see who doesn’t show signs of getting better before giving the full dose is working and an affective way to calm more people down. I would try and isolate patients from non-sick passengers as much as possible to help prevent spread. For ship security most cruise lines or any kind of passenger ship should and would have a security team even if its trained crewmembers. They would also have a brig on board the ship for any type of crime that was committed, so in the case of the passengers who are starting to get edgy and wild trying to find the medication on there own and attacking crew members, I would have the security team deal with them in a manner that is stern but professional to show the rest of the passengers that in this case acting like a mad man and attacking crew to find the medication is going to land you a chance card straight to the brig. The captain should be updated by the doc every so often by a runner just to know what is going on with the illness. His main concern...
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...Road accidents Solutions (Case of Big Trucks) Name: Mouhssine Nora Introduction Road transport is an important vector in the development of Morocco. The means of transport are an annual increase of 3% to 5% in Corollary of economic growth. If this growth has a positive impact on development, insecurity Road remains a major problem that faces In addition to pain and suffering, road accidents cause the Morocco huge economic losses. According to a study by The International Bank for Reconstruction and Development (IBRD), the estimated cost of traffic accidents in Morocco is 2.5% GDP or 8 billion dirhams per year (2000 estimate). If current trends continue, this amount will reach 10.5 billion Dirhams in 2012. The number of fatalities projected to increase by 32% (for to about 4,964 deaths in 2012) After this brief introduction, as we all know we have a lot of causes like Carelessness, Lack of experience and licensing, Drunkenness …. That produces this phenomenon, ESPECIALLY THE ACCIDENT THAT ARE MADE BY BIG TRUCK 15 M LONG but what is the solution offer a limited end this problem in other way what are the solutions proposed by the Moroccan Minister of Equipment and Transport ? This report should be considered anon-exhaustive study of literature devoted to the problem definition, the different technical solutions, legal requirements which must meet these solutions and their potential effectiveness. Here’s some action plan that should be taken to decrease...
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