“California Sutter Health”
Sutter Health is a not-for-profit health agency in Sacramento, California. This health system includes doctors, hospitals, and other health care agencies in more than100 cities in Northern California. Sutter Medical include many of California top-performing, highest-quality physician organizations as annually by the Integrated Healthcare Association. (PR, N. (2016, August 2) Sutter Health has over 48,000 physicians, employees and volunteers that care for the patients. Sutter Hospital became, the line life in 1918 when they respond to the influenza epidemic. The community leaders were the first in Sutter Hospital to work in the hospital.
Sutter Medical was known for the mantra “no margin, no mission.” The hospital …show more content…
They came up with a few ways which were Gross A/R (less capitation and credit balance), cash collections, unbilled A/R days, billed A/R days, percentage of A/R, and major payer A/R days. In, 2006 Sutter began devoting themselves to improve in collections. Sutter started this task with patient account reps., central offices, and collection agencies within the Sacramento area. These agencies are willing to work their way with a registration staff that will monitor and function the back-end collectors are responsible for. The first 3 months of project Sutter decreased accounts receivable days for the 9 hospitals in that area from 65 to 59 days. Each one of the A/R days equals $13 Million, which is turns means that Sutter Health collected an additional $78 Million. (Souza & McCarty, 2007) Sutter Health had a few regions that the project need to focus on at the beginning of their project. To help the staff, manage their business effectively Sutter could provide the staff with tools to help them. Those tools were to prioritize and automate account lists, sort accounts by dollar amounts. Sutter Health had three identified problems that result in the staff to become inefficient to work. First, the staff could not access the operational indicators and cash collections. In, order to prevent this they had to keep track of the progress to make decisions, the managers and staff needed to wait …show more content…
Without proper training, it could be hard for the registration staff to understand the concept when it comes to how much should be collected at the time of check-in. Medicare and Medicaid patients must be evaluated for potential purchased based on the care needed. The patient must meet the following factors:
• Age of the time of debt
• Zip code of debtor
• Size of debt
• Age of debtor
Some customers may never pay off goods or services they may receive. In, the course reading there was a write off account put into place that allow the write-off entry to reduce the asset of contra asset by similar accounts. (Epstein, L. & Schneider, A. (2014).

The A/R department has best practices for self-pay collections that are put into place. In the reading “Best Practices for Self-Pay Collections” provide an overview of best practices within the healthcare. These best practices are as follows:
• Success that starts at