Free Essay

Call

In:

Submitted By tammygirl777
Words 618
Pages 3
One Hour before your interview you must:
Step 1: Take and upload screen shots
SCREEN SHOT #1: System Info screen: 1. Click on your Start button. 2. Find Computer on the list 3. Right click on Computer 4. Left click on properties 5. Take a screen shot (see below)
SCREEN SHOT #2: Performance tab: 6. Task Manager: press Ctrl+Alt+Del on your keyboard. 1. Select start Task Manager 2. Then select the Performance tab. 3. Take a screen shot (see below)
SCREEN SHOT #3: Internet Speed:
1: Go to www.speedtest.net (make sure you have a wired connection)
2: Click on “Begin Test" (first box)
3: After the test is complete, take a screenshot of the result (see below)
Instructions to take a screenshot 1. When you have the information open your desktop, please press PRINT SCREEN on your keyboard. 2. Open PAINT on your computer (Found in accessories) 3. Paste into PAINT (using Ctrl V) 4. Save file to a location you will remember like your desktop.
Alternative: You can also use the Snipping Tool (Windows 7&8) as an option.
Click on your start button
Click on accessories Then snipping tool.
You will draw over the area you want to copy
Save to desktop and then upload..
Windows 8
Keyboard shortcut for windows 8 for capturing screenshots. If you click the keyboard combination of the Windows Key + Print Screen, Windows 8 will capture the current screenshot and save it automatically in the Pictures Library
Post to your support page 1. You then need to log into your profile at www.workatsykes.com 2. Click on HELP, located at the top of the page. 3. In the body of the message you can type in Screen Shot 4. Then click on the Browse Button. 5. Navigate to the spot you saved your screen shots, and click on the screen shot. 6. Click on the file and then choose “Open”. 7. Then click on “ Send Message”
You will upload 3 different screenshots total.
Step 2:
You must be prepared to answer 3 questions during the interview, please review the questions and write out your answers prior to the interview
Questions #1:
In your own words please tell us what the home office requirements for Sykes are.
Click this link to review our basic requirements; your specific job may have additional requirements needed https://jobs.alpineaccess.com/work-home/work-home-overview/home-office-requirements/ Question #2
In your own words please describe Project Blue Sky? (please use Google to find this answer)
Question #3
Please describe a time when you had a call from an unhappy customer, what steps did you take to turn that call around?
Step 3:
5-10 minutes PRIOR to your scheduled interview, please click on the link below using Internet Explorer or Mozilla Firefox: http://alpineaccess.adobeconnect.com/interview23 Step 4: You MUST choose “Login as a Guest” and enter your First and Last name that appears on your profile. If you do not follow these directions, you will not be admitted into the room to complete the interview.
If you attempt to login with a user name and password, you will not be allowed access, and will receive several error messages.
If you are unable to attend your interview, please ensure you cancel your interview 30 minutes prior to the start time, to ensure we do not mark you as a “No Call No Show”.
Thank you for scheduling an interview for SYKES! If you have any questions or concerns, please reach out to us via your support page by clicking on the help envelope located at the top of the page.
We look forward to meeting you!

Similar Documents

Free Essay

Inspector Calls

...An Inspector Calls By J.B Priestley In the play ‘An Inspector Calls’ by J.B Priestley, we see the importance seeing things for what they really are.  Many people are blind to certain things and later blame themselves for them.  Scam artists know this very well.  They lure people in by making them think something completely different of which the unsuspecting victims trust.  Then they strike, usually taking with them a large sum of money.  Leaving a very broken and hurt victim.  Sheila Birling lives a life of relaxation and does not worry about a lot.  She Thinks that what she sees is true and what she doesn’t is fine.  She lives not knowing who the people around her really are.  She still lacks the maturity of an adult. Sheila Birling is described at the start as "a pretty girl in her early twenties, very pleased with life and rather excited."  Even though she seems very playful at the opening, we know that she has some suspicions about Gerald when she mentions "last summer, when you never came near me."  This could suggest that she is not as naive as first thought.   Sheila is not aware of most things her parents get up to, along with Gerald of whom she later finds out some disturbing news.  At the start of the play we see that she does not really understand how things work, all she knows is that they do.  But as the play goes on we watch her change, for the better? Throughout the play we watch as Sheila matures and grasps a hold of reality and actually sees whats going...

Words: 622 - Pages: 3

Free Essay

Inspector Calls

...‘An Inspector Calls’ was written in 1945 but was set in1912 by J.B Priestly. Priestley proposes equality. The Inspector speaks about them all being the same. ‘We are members of one body’. Priestley’s use of the word ‘body’ shows that we are all connected and linked. Everyone needs to work together.The Inspector wants to teach the Birling’s how to be more responsible and that money and class is not going to make you a better person and should change their attitudes towards the working class after he had spoken to them to change. In 1945 he wanted people to be equal and not be separated by rigid class or gender and boundaries for people to earn a more valued place in society. Priestley deliberately set his play in 1912 because the date represented an era when all was very different from the time he was writing. In 1912, rigid class and gender boundaries seemed to ensure that nothing would change. Yet by 1945, most of those class and gender divisions had been breached Priestley wanted to make the most of these changes. Through his play, he encourages people to seize the opportunity the end of the war had given them to build a better, more caring society where everyone felt responsible for each other. ‘An Inspector Calls’ is a morality play in which the playwright puts in his belief that people should treat one another equally and that there will be consequences to your actions. He also wants to teach the audience a lesson. Priestley uses dramatic devices throughout...

Words: 788 - Pages: 4

Premium Essay

Put and Calls

...20.1 Option Basics • Financial Option: A contract that gives its owner the right (but not the obligation) to purchase or sell an asset at a fixed price as some future date • Call Option: A financial option that gives its owner the right to buy an asset • Put Option: A financial option that gives its owner the right to sell an asset • Option Writer: The seller of an option contract • Exercising an Option: When a holder of an option enforces the agreement and buys or sells a share of stock at the agreed-upon price • Strike Price (Exercise Price): The price at which an option holder buys or sells a share of stock when the option is exercised • Expiration Date: The last date on which an option holder has the ri p g p ght to exercise the option Ameri can Option: Options that allow their holders to exercise the option on any date up to, and including, the expiration date • European Option: Options that allow their holders to exercise the option only on the expiration date Note: The names American and European have nothing to do with the location where the options are traded. The option buyer (holder): Holds the right to exercise the option and has a long position in the contract • The option seller (writer): Sells (or writes) the option and has a short position in the contract • Because the long side has the option to exercise, the short side has an obligation to fulfill the contract if it is exercised. The buyer pays the writer a premium. Stock options are traded...

Words: 1601 - Pages: 7

Premium Essay

An Inspector Calls

...An Inspector Calls is a parable on the responsibility of the individual toward one’s fellow beings, and it succeeds in spite of its heavy-handed sermonizing. Arthur Birling and his family are celebrating their daughter Sheila’s engagement to Gerald Croft. This will also merge two corporate competitors, resulting in higher profits. Priestley relies on the audience’s knowledge of recent events to color Birling’s optimism with irony as he extols the wonders of the Titanic, which is about to set sail into a world that will avoid war. These ironies also foreshadow the impending disaster about to strike the Birlings when Inspector Goole unexpectedly arrives. True to his name, the inspector resembles a ghoul as he glares at the family, relentlessly repeating his message that a young woman has killed herself by drinking disinfectant. The details of the woman’s hideous and painful death are described repeatedly as Goole methodically reveals how each member of this respectable family was partly responsible for her untimely death. Birling fired her for requesting a small raise. In a spoiled rage, Sheila Birling insisted she be fired from her next job. After Croft had an affair with the girl, she picked up with a wild young man who left her alone and pregnant. Mrs. Birling used her influence to deny the girl charity, contending that the “unknown father” should be found. The drunken father is her own son, Eric. The inspector condemns them all for their part in this tragic suicide. It...

Words: 412 - Pages: 2

Premium Essay

Inspector Calls

...How does the character of Mr Birling reflect British society in 1912? The character of Mr. Birling is very important in 'An inspector calls' because he reflects how many upper class people (especially men) treated others in different classes. His character is vital to get across Priestley's socialist ideologies. Mr Birling also reflects the older generation, Capitalism and furthermore mirrors the division in society. Firstly, Mr. Birling exclaims how he is not "a purple-faced old man.", this suggests that most men of authority were greedy, only cared for themselves and had a lot of money to waste on things like excessive food. Secondly, we can see that Sheila and Gerald's engagement "means a tremendous lot to [Birling].", this is very similar to the society at that time as many people used others for their own personal gain. The engagement will help the Birling's business by raising their social class. Next, during this time period sexism towards woman was just every day life. Mr. Birling asks "Are you listening Sheila?", this reflects sexism within society as most men felt women weren't as intelligent as them so had to be spoken to in a simpler manner. Birling thinks it's "a very good time," for the engagement. This is an excellent example of dramatic irony as in 2 years time World War one was to begin. In 1912 people with authority were blind to the devastation that was to come, as was Mr. Birling. The character of Mr. Birling is an excellent illustration...

Words: 350 - Pages: 2

Premium Essay

An Inspector Calls

...The scene is the same as the end of act 2.Eric pours himself a drink and begins to explain his story about the girl he meet the previous November in the Palace bar, while he was “a bit squiffy,” and started talking to her. He went back to her place that night. Eric forced he to let him in, Eric also forced Eva into having sex. he’s saw the girl a number of times after, and one of the times, she told him she was pregnant. The girl didn’t want to marry him because he didn’t love her. He gave her fifty pounds which he stole from Mr Birlings office, to support her. Eric’s relationship with Eva Smith was very demanding a they used each other and they also didn’t treat each other it respect. When Mr Birling asks where the fifty pounds came from, Eric denied that he took it from his MR Birlings office. When his father asks him why he didn’t just ask him for help, Eric replies that he’s not the “kind of father a chap could go to when he’s in trouble.” The Inspector leadingly asks Eric if the girl found out that his money had been stolen, and Eric says that she had and that she refused to see him afterward, but then he asks how the Inspector had known that. Eric turns to his mother to blame her for the girl’s suicide and begins to threaten her. The Inspector states that he does not need to know any more, and reminds the family that each member is responsible for the death of Eva Smith. He tells them to never forget it. Mr. Birling offers the Inspector a bribe of thousands of pounds,...

Words: 1670 - Pages: 7

Premium Essay

An Inspector Calls

...An inspector calls notes * Written in 1945 set in 1912 * An inspector calls is one of J.B.P’s most popular plays * He believed people should be treated equally * In this play we see the awful behaviour of a rich middle class family * How this has lead to the death of Eva smith * They exploit the vulnerable girl * Play begins with an engagement party for Shelia and Gerald * Only the berlins are there. * Eric portrayed as quite childish * Mr B finds talking to 4 people hard Eric says “well don’t then.....” * This may mean Eric is bored of listening to Mr B’S speeches * Or he doesn’t value his father’s opinion * Mr B says “your just the type of son (in-law) I’ve always wanted * Does this imply that Mr B is disappointed in Eric? * Mr B not sensitive or tactful man * The first few pages of act 1 give us a clear indication that there is tension in the family * When Mr B gives speech talks about no wars we know this is wrong * Eric says “what about war?” seems to be more informed- politics, current affairs * Mr B patronizes Eric * Frequently interrupts him mid sentence * Mr B ignorant when comes to discussion and his business * Every prediction that this man makes does not come true * Audience then know how stupid he is * Does not value Eric’s opinion doesn’t even listen properly * Could Eric’s drink problem be related to relationship with his father? * not listened to ...

Words: 1476 - Pages: 6

Premium Essay

Inspector Calls

...How does Priestley present Mr Birling in ‘An Inspector Calls’ J.B. Priestly presents Arthur Birling as a self obsessed, work oriented “hard-headed business man” in Act 1. The stage directions describe him as a “heavy-looking, rather portentous man” giving an impression that he looks rather threatening. He speaks formally, even around his family. He has worked hard to raise himself up the social ladder and is proud to think that he’s going to be knighted.  Even at his daughter’s engagement party, Birling only has a mind for business, and this is evidently shown when he says “Your father and I have been friendly rivals in business for some time now.... and now you’ve brought us together, and perhaps we may look forward to the time when Crofts and Birlings are no longer competing….” He also states that the party is “one of the happiest nights of my life” but this could have a double meaning for not only is Sheila getting married, but it can be seen as a business opportunity. Shelia marrying Gerald will help his social standing as well as his businesses. These quotes show that Birling is very work oriented and uses Sheila’s marriage for his own selfish reasons.   As well as being selfish, Birling is rather overconfident in his opinions. His mistaken view of the “unsinkable Titanic” is an example of dramatic irony. This is ironic as the Titanic actually sank but only the audience is aware of this. Another example of the use of dramatic irony is when Birling says “The Germans...

Words: 479 - Pages: 2

Premium Essay

An Inspector Calls

...The fact that it was written so soon after the war would mean that it was still fresh in people’s minds and so the inspectors message in his final speech would have been particularly resonant the people watching at the time. He completely changes how the Birling’s (and Gerard) act and feel throughout the entire book. This puts him at the centre throughout the play even when he is left he still influences people in that he is all they talk about and just when they seem to have decided to forget about him (when they have decided it is all a wind up) they are reminded of him by the phone call which ends the book. This is perhaps a kind of sign that perhaps he is not a normal human being and some kind of spirit highlighted again by his the fact that he seems at times to be prophetic. This is again suggested by his name. He is inspector Goole a word very similar to the world ghoul a slightly less subtle reference to him being a kind of ghost. It certainly seems like an unlikely coincidence that the inspector would share the same name a spirit that for large parts of the book he reminds people of. But as well as meaning a kind of visionary spirit he resembles a ghoul in a much simpler way in that at times he does actually seem quite scary and certainly appears to chill the Birlings. In some films and plays as opposed to knocking on the door he simply kind of appears in the drawing room of the house having let himself in enhancing his slightly scary ghoulish characteristics. ...

Words: 784 - Pages: 4

Premium Essay

Inspector Calls

...Arthur Birling Husband of Sybil, father of Sheila and Eric. Priestley describes him as a "heavy-looking man" in his mid-fifties, with easy manners but "rather provincial in his speech." He is the owner of Birling and Company, some sort of factory business which employs several girls to work on (presumably sewing) machines. He is a Magistrate and, two years ago, was Lord Mayor of Brumley. He thus is a man of some standing in the town. He describes himself as a "hard-headed practical man of business," and he is firmly capitalist, even right-wing, in his political views. Gerald Croft Engaged to be married to Sheila. His parents, Sir George and Lady Croft, are above the Birlings socially, and it seems his mother disapproves of his engagement to Sheila. He is, Priestley says, "an attractive chap about thirty ... very much the easy well-bred young-man-about-town." He works for his father's company, Crofts Limited, which seems to be both bigger and older than Birling and Company. Sheila Birling Engaged to be married to Gerald. Daughter of Arthur Birling and Sybil Birling, and sister of Eric. Priestley describes her as "a pretty girl in her early twenties, very pleased with life and rather excited," which is precisely how she comes across in the first act of the play. In the second and third acts, however, following the realization of the part she has played in Eva Smith's life, she matures and comes to realize the importance of the Inspector's message. Sybil Birling Married to Arthur...

Words: 957 - Pages: 4

Free Essay

An Inspector Calls

...The beginning of the extract, the characters are left "staring,  subdued and wondering" which shows a sense of mystery and confusion  within the family. They have been left in complete shock because of  the event that has just occured. In the stage directions it says that,  "Sheila is still quietly crying." This builds up the drama more and  proves to us that the situation has really affected her. We can see  this throughout the extract. She dislikes her father's comments. The  stage directions show us this and Priestley has written her comments  towards her parents to be angry and frustrated. Sheila is trying to  make her parents see that what they did to the girl was wrong. She  says, "I behaved badly too. I know I did. But now you're beginning all  over again to pretend that nothing much has happened." It is evident  here that she has been greatly affected by the girl's death and is  irratated by what her father has said to her. Priestley has written in  the stage directions that Sheila is "flaring up". Her anger is quickly  building up and she is frustrated because of her parents' ignorance.  At the beginning of the extract Priestley says that Eric is "brooding  desperately", showing that he is distressed and finding the situation  difficult and maybe thinking deeply about what has just happened. In  the stage directions Eric "laughs rather hysterically, pointing at  him". By insulting Birling, Eric is sure to provoke him and make him  angrier. Throughout...

Words: 1017 - Pages: 5

Free Essay

Call Center

...A call center managers can use the statistical report to measure the efficiency and effectiveness of an employee in the areas of response time and service level, number of calls per employee, first call resolution, and transfer rate.  By using the statistical report, it will help show the relationship between their performance and the organization standards or goals and it is easier to visualize.  It can also be utilized by the managers to take necessary corrective actions if needed. The response time and service level can be measured by the monitoring how many calls are answered within how many seconds and total number of calls in a day is being answered.  It is important to monitor the total amount of calls but we must consider the number of calls an employee is answering and should be reported to ensure that individual employee is properly assessed. This will also show if the employees are answering them promptly and not just a handful is answering the calls.    The first call resolution (FCR) measures the individuals’ ability to accomplish the task in one transaction and not transfer the call.  Transfer rate indicates how many calls have been transferred to another party to be handled. Monitoring the number of calls being transferred can identify if there are any performance gaps and training if needed (Reynolds 2012).   Reynolds, Penny (January 2012) The Top 20 Contact Center Metrics for 2012. Multichannel Merchant, Retrieved from...

Words: 252 - Pages: 2

Premium Essay

Put Call Parity

...FDRM Project On 9/17/2014 Estimation of NIFTY Spot Price Using Put-Call Parity Under the guidance of Professor Rajiv Srivastava Submitted by: Abhay Sharma (1A) Ayush Gupta (9C) Sachin Gupta (38A) Shikhar Mathur (45A) Table of Contents 1. 2. 3. 4. 5. 6. Executive Summary………….………………………..……………………………….………………..2 Introduction ……………………..………………………………………………………………….……..3 1.1 Why Derivative Markets…………………………….………………………………………………….……..3 1.2 Derivative Markets………………………………………………………………………………………….……3 1.3 Types of Traders……………………………………………………………………………………………………5 1.4 Types of Contracts………………………………………………………………………………………………..5 1.5 Development of Indian Derivatives Market…………………………………………………………..6 Objectives of the Study……………………………………………………….………………………..6 Research Methodology ………………………………………………………………………………..7 Properties of Data…………………………………………………………………………………………7 4.1 Analysis of different contracts…..………………………………………………………………………….9 4.2 Comparison between Call and Put Trade Volume ….……………………………………..……10 4.3 Speculation ratio…………………………………………………………………………………………………11 4.4 Estimation of NIFTY spot Price using Put-Call Parity……………………………………………13 Conclusion………………………………………………………………………………………………….15 Appendix…………………………………………………………………………………………………….16 1 Executive Summary Futures and options markets in India are relatively new. The National Stock Exchange (NSE) introduced trading in Index Options (also based on Nifty) on June 4, 2001. The Futures and Options on...

Words: 5711 - Pages: 23

Free Essay

Indian Call Centre

...should have gotten the job but I knew that I just had to accept the inequalities that occurred in the industry, as women were seen lower than men and could only be junior management. Once I entered the large, high-ceilinged room, I detected rows and rows of workstations placed in compartments divided by shoulder high partition, this was only one out of many rooms. As I quickly glanced at different rows, one woman caught my attention with her red bloodshot eyes that were sagging with fatigue and purple marks on the bottom of her lashes indications of her restless night, I was intrigued to find out why she had been so restless but it was in no doubt the working time shift of middle of the night till early morning that cause this, the call centre ensured working hours tailored the western world time zone, as the customers were mainly from united kingdom or America. I marched over to row...

Words: 1047 - Pages: 5

Premium Essay

Time in an Inspector Calls

...How does Priestley use time as a dramatic device in ‘An Inspector Calls? An Inspector calls can be seen as one of Priestley’s ‘time’ plays because it explores the relationship between the past, present and future; some schools of thought have even suggested that the Inspector is some form of ‘cosmic time-lord’ or have compared him to ‘The ghost of Christmas Yet to Come’ from Charles Dickens’ ‘A Christmas Carol’. At the beginning of the play, time is used to undermine Arthur Birling, as he makes a series of misplaced predictions about the future. This dramatic irony serves not only to belittle Birling, but to criticise the idea of capitalism, which he represents. The first audience to watch the play in 1946 would be well aware of his miscalculation when he states that the Titanic, a ship that sank in its maiden voyage in 1912, the same year that the play was set, was “absolutely unsinkable”. Time is also used to highlight the theme of contrast or opposition in the play. The Inspector enters the play just after Birling claims “that a man has to mind his own business and look after himself and his own”. Placing the Inspector's arrival here is a dramatic device, which challenges Mr Birling's capitalist views on society. In the exposition, we only really get a sense of the capitalist viewpoint, as Arthur Birling, due to the fact that he is head of the house, is allowed to spew his message unchallenged. The “sharp ring” on the door bell interrupts Birling’s speech on social...

Words: 1206 - Pages: 5