Question 1
What role (if any) have Calveta’s values played in the organization’s success to date?
Calveta’s values played a significant role in the business’ success. They motivates and empowers the members of the staff to ensured that the staffs feel the Calveta viewed every staff as valued members of the organization and understands that their job is to take care of their clients respectfully. The same approach was used with the clients ensuring them that the goal of the organization was to fully take care of their needs. Calveta is like a big family that every member of Calveta will help each other during working hour or even after work. They encourage their employees to improve themselves by providing training for them. When employee have skills, they might repay Calveta by identifies new opportunities, cost reduction or productivity improvement that will result in Calveta growth.
It is also about the quality of the food prepared which is fresh and according to the guests tastes. The food quality provided by Calveta received high ratings from Senior Living Facilities (SLF) residents and managers. Calveta providing services with polite altitude that serve every customer like their family. This goal is differ from other larger competitors, who relied on highly regularized systems and standards to serve a large number of clients efficiently.

Question 2
Does Calveta operating approach offer a sustainable competitive advantage?
As we know, Calveta is one of the successful companies which provide healthy and nutritious food to the senior living facilities (SLF). They gained higher profit every year and are able to maintained good reputation until now. Although they are not the leading company in the dining services industry, but they still be an example to the competitors in order to sustain in the industry. Basically, Calveta’s operating approach does offer a