...Customer’s Perception on Automotive Spare Parts at XYZ Limited*, Kolkata Suprotim Ganguly (PGDM No.: 12113) Student, SDMIMD, Mysore suprotim12113@sdmimd.ac.in Nilanjan Sengupta Professor-HRM, SDMIMD, Mysore nilanjan@sdmimd.ac.in 41 Comments by the Faculty The XYZ group comprises of over 100 operating companies in seven business sectors: communications and information technology, engineering, materials, services, energy, consumer products and chemicals. The group has operations in more than 80 countries across six continents, and its companies export products and services to 85 countries. The project work has been carried out in the Bearings division. The project is essentially focused on Consumer Involvement theory which basically means how the consumer is involved in the purchase of various products in the market and how the consumer is responding towards the product after purchasing the product. The objectives of this study were to study and analyze the consumer decision making process with respect to the purchase and usage of automobile spares, and, to recommend factors which should be included in the Integrated Marketing Communication. It has been revealed that, the Indian Bearing market is also growing at a much rapid pace. It was also indentified that, the most of the factors considered in the study have significant effect on the overall satisfaction of the customers. It is recommended that surveys should become a regular feature of every company so that changes in the...
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...undertaking reporting to the Ministry of Civil Aviation, Government of India. It is responsible for maintaining the facilities and services at 72 civilian airfields across the country. These airfields are categorized as A, B or C, depending on the facilities available there as well as the time required for these facilities to come on in case of an emergency such as power failure, breakdown, failure of equipment, etc. At any given time, the main idea behind functioning of the two systems was to be available at any given point of time. Apart from NACA, the Indian Air Force manages 54 airfields in the country and requires a high quantum of spares. With rapid advances in technology and a change of philosophy from repair to replacement, the chances of breakdown have reduced considerably, also the cost of spares have hiked. Both NACA and Air Force identified their respective non-moving stores that store spares for airfields from which items had not been used in the past 40 months. The summary of the number of items and costs associated with them are as follows- | NACA | Air force | Number of NON- moving item | 2012 | 2007 | Cost (in crores of rupees) | 902 | 777 | Issues The Non-moving spares are highly costly One of the major concerns of both NACA and Air Force is the high cost of nonmoving spares which may become a dead stock in future. 67% of the maintenance stores of NACA which have a total of 2012 types of items had not been used in the last 40 months. The total non-...
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...purpose relative to our choices and innovates. Its objectives are to provide some varieties to the costumers, to create value and to make difference. 2. VISION: In future, Innovative Widgets will be considered a market leader in customer service. Our vision acts as wireframe for our business Our vision serves as the framework for our Roadmap and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth. (a) People: Be a great place to work where people are inspired to be the best they can be. (b) Portfolio: Bring to the world a portfolio of quality product that anticipate and satisfy people's desires and needs. (c) Partners: Nurture a winning network of customers and suppliers, together we create mutual, enduring value. (d) Planet: Be a responsible citizen that makes a difference by helping build and support sustainable communities. (e) Profit: Maximize long-term return to shareowners while being mindful of our overall responsibilities. (f) Productivity: Be a highly effective, lean and fast-moving organization. 3. Standard Statement. 4. Market Position. On the back of continual strong demand for widgets our...
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...I know you are overwhelmed with many letters from across the nation. I will understand if you cannot answer my request for help. But I am asking for help not just for myself but for many others who cannot spare the three cent to use to send this letter. I am poor and from the deep South of Georgia looking for employment. It’s hard to believe this country is going through a “Great Depression”. I wish you could see how these folks down here are starving, homeless, and fearful of what is unknown for us. There’s a song playing on the radio that displays what’s going on down here. The lyrics from Brother, can you spare a dime written 1931, “They used to tell me I was building a dream, and so I followed the mob, When there was earth to plow, or guns to...
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...Entertainment PC Maintenance and Service Guide © Copyright 2008 Hewlett-Packard Development Company, L.P. Athlon and Turion are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: August 2008 Document Part Number: 469058-001 MSG revision history Revision A Publication date October 2009 Description The audio/infrared board spare part kit does not include an audio/infrared board cable. The audio/infrared board cable is included in the Cable Kit, spare part number 480474-001. The information was updated in the following locations: Computer major components on page 18, Sequential part number listing on page 37, and Removal and replacement procedures on page 47. iii iv MSG revision history Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating...
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...Section A: Objective Type (30 marks) This section consists of Multiple choice & Short Answer type questions. Answer all the questions. Part One questions carry 1 mark each & Part Two questions carry 5 marks each. Part One: Multiple choices: 1. Foreign exchange market in India is relatively very a. Big b. Small c. Medium d. None of the above 2. Balance of payment is a systematic record of all _______ during a given period of time. a. Political transactions b. Social transactions c. Economic transactions d. None of the above 3. Merchandise trade balance, services balance & balance on unilateral transfer are the part of ________ account a. Current account b. Capital account c. Official account d. None of the above 4. Interest rate swaps can be explained as an agreement between _________ parties a. One b. Two c. Three d. None of the above 5. Capital account convertibility in India evolved in August a. 1996 b. 1995 c. 1994 d. None of the above MM.100 1 IIBM Institute of Business Management Examination Paper: Finance Management 6. Interest rate parity is an economic concept, expressed as a basic algebraic identity that relates a. Capital rate & interest rate b. Interest rate & exchange rate c. Currency rate & exchange rate d. None of the above 7. The two kind of swap in the forward market are a. Forward & reverse swap b. Reverse swap & option swap c. Forward & option less swap d. Forward swap & option swap 8. FEMA stands for a. Forward exchange market b. Future exchange market...
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...sales. At the same time, along with the sharp increase in customer numbers, spare parts and service business is creating reliable revenues and considerable profits for automotive companies. Maruti Suzuki India Limited has been a market leader in the India Automobile Industry. The study attempts to study the channel management principles and dynamics in Car Spare parts adopted by Maruti Suzuki India Limited. GROUP 9 SECTION B In today's automotive market, sound after-sales service has become a critical success factor in car sales. At the same time, along with the sharp increase in customer numbers, spare parts and service business is creating reliable revenues and considerable profits for automotive companies. Maruti Suzuki India Limited has been a market leader in the India Automobile Industry. The study attempts to study the channel management principles and dynamics in Car Spare parts adopted by Maruti Suzuki India Limited. MARUTI SUZUKI INDIA LIMITED SPARE PARTS CHANNEL MANAGEMENT MARUTI SUZUKI INDIA LIMITED SPARE PARTS CHANNEL MANAGEMENT By- Aman Srivastava UM14069 Amiya Arnav Um14071 Anish Avinash Sahu UM14072 Rajesh Kumar Panda UM14101 Saurabh Paul UM14105 Tanya Singhania UM14117 By- Aman Srivastava UM14069 Amiya Arnav Um14071 Anish Avinash Sahu UM14072 Rajesh Kumar Panda UM14101 Saurabh Paul UM14105 Tanya Singhania UM14117 ACKNOWLEDGEMENT A successful project can never be prepared by the singular efforts but it also demand the help and...
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...Questions (30 Marks) This section consists of Multiple choice & Short Note type questions. Answer all the questions. Part One carries 1 mark each & Part Two carries 5 marks each. Part One: Multiple choices: 1. Foreign exchange market in India is relatively very ________. a. Big b. Small c. Medium d. None of the above 2. Balance of payment is a systematic record of all _______ during a given period of time. a. Political transactions b. Social transactions c. Economic transactions d. None of the above 3. Merchandise trade balance, services balance & balance on unilateral transfer are the part of ________ account. a. Current account b. Capital account c. Official account d. None of the above 4. Interest rate swaps can be explained as an agreement between _________ parties. a. One b. Two c. Three d. None of the above 5. Capital account convertibility in India evolved in August a. 1996 b. 1995 c. 1994 d. None of the above 6. Interest rate parity is an economic concept, expressed as a basic algebraic identity that relates. a. Capital rate & interest rate b. Interest rate & exchange rate Examination Paper of Finance Management 2 IIBM Institute of Business Management c. Currency rate & exchange rate d. None of the above 7. The two kind of swap in the forward market are_________ a. Forward & reverse swap b. Reverse swap & option swap c. Forward & option less swap d. Forward swap & option swap 8. FEMA stands for_________ a. Forward exchange...
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...version 1.3 (2011) and also ISO 27001(2009) with five state-of-the-art facilities spread across Bangalore and Coimbatore in India and Ho Chi Minh City in Vietnam. RBEI provides solutions for businesses in primarily three areas: Engineering Services, IT Services and Business Services with the focal industries being Automotive, Industrial Technology, Consumer Goods and Building Technology. Company Overview: Bosch has grown phenomenally in India, way back since 1922 when the Illies company established a Bosch agency in British India. The founding of Motor Industries Company Limited in 1951 spurred off an accelerated growth in the automotive industry segment which has not stopped till date. Bosch has a strong and voracious presence in the country today, in diverse industry segments at numerous locations. In India, Bosch is represented in by its subsidiary companies - 1) Motor Industries Company Limited - MICO 2) Robert Bosch India Limited – RBIN 3) Bosch Rexroth India Limited – BRIN 4) Bosch Chassis System India Limited. Bosch India is a regional branch of Bosch Group, one of the world’s biggest private industrial corporations, with 2,42,000 employees and annual sales revenue of over 40 billion euros in 2004. The Bosch Group employs a total of some 14,000 associates in India. Software Services:...
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...which their job is to supply major items like the engines for the new vehicle. The second tier (Tier 2) suppliers provide the several parts the Tier 1 suppliers need they include the parts needed to assemble the piston rod which is part of the engine. The diagram below is going to show the 3-5 levels that are included in the automotive supply chain that are all from different parts of the world MATERIAL MATERIAL RAW MATERIAL MANUFACUTURER RAW MATERIAL MANUFACUTURER MATERIALATERIAL MATERIALATERIAL TIER 3/4/5 TIER 3/4/5 PART PART TIER 2 TIER 2 PART PART TIER 1 TIER 1 PART PART CAR MANUFACTURER CAR MANUFACTURER VEHICLE/SPARE PART VEHICLE/SPARE PART NATIONAL DISTRUBUTOR NATIONAL DISTRUBUTOR VEHICLE/SPARE PART VEHICLE/SPARE PART DEALER DEALER VEHICLE/SPARE PART VEHICLE/SPARE PART CONSUMER CONSUMER For a completely electric vehicle, Jaguar Land Rover will need to make changes to their current supply chain The SCOR model likewise known the Supply Chain Operations Reference Model is an expansive, however enormously composed and proficient, system to inventory network change that has been produced by the Supply Chain Council (SCC) The "bullwhip" impact is portrayed as how a minor aggravation at the downstream end of a production network...
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...Apples to Oranges; Comparing muscle cars to sport utility vehicles Have you reached a point in your life where you had to sell your favorite car for something not so appealing? In this essay, I am going to analyze then explain some of the differences between two cars I have owned. One car is a 1979 Chevrolet Camaro and the other is a 2014 Subaru Outback. I will cover three subjects that contrast or show differences between these two cars based on changes in my life and current needs. Both muscle cars and sport utility vehicles make excellent everyday vehicles, but an appropriate choice depends on the owner’s lifestyle, finances, and weather. Sport utility vehicles like the Subaru Outback are flexible and less expensive to maintain. When it...
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...Lying is an inevitable behavior, although we may all agree lying is not right, we fall into this behavior many times in our lives. Everyone lies; whether it is to protect, obscure, place blame, or manipulate. As children, most individuals were taught that lying was wrong. From hearing parents say common quotes like, “the truth shall set you free”, or from the many consequences received for lying, people were meant to be have honesty enforced their minds. There is no doubt truth actually is enforced in our minds, according to a study by expert of Developmental Science, Dr. Fu Genyue, Ph.D, “Children of all ages categorize lies as lies and truth as truth” (499). Research in the medical field shows that “deception is judged as justified in some contexts involving the prevention of harm” (Freeman 2274). Of course lying is not acceptable when speaking under oath or at confessions with a priest, but lying is definitely justifiable in certain situations were it can be used as a protection factor to protect the feelings, securities, and lives of others. We are all put into very awkward situations at some points of our lives where we may feel lying to spare one's feelings was the best option. One common situation is being asked, “Do I look fine in this outfit?”. If the person does look fine it is okay to say so, but it is when that person may not that we produce what is called a “white lie”. While many people may recognize the words “white lie”, there is no clear understanding of what...
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...2009:34). Be consistent with referencing ‘Any job can have stressful elements, even if one likes the job. Further to this, it has been established that more than one third of working people in organizations experience work related stress on a daily basis, but just one third of organizations provide sufficient resources to help employees manage stress’ (De Bruin and Taylor 2006:56). Stressful working conditions in Zimbabwean industries have been rampant with evidence of absence of remuneration and hostile working environment. The question isn therefore, how has employees been coping with stress with particular reference...
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...| | IF EVER Regular checkups, servicing and maintenance with genuine spare parts at authorised service centres will dramatically reduce the probability of a breakdown. But in the rare instance that a breakdown does occur, isn’t it nice to know, that help is just a call away? Just call 1 800 209 7979.WHEREVER When you have a road network that spans 33,13,769 kms., the probability of a breakdown happening within hailing distance of a Tata Authorized Workshop is very low. It is precisely for this reason that Tata Motors have tied up with MyTVS, who will provide breakdown assistance including towing to the nearest Tata Authorized dealer workshop or Tata Authorized Service centre through their Authorised Service Provider (ASP).WHENEVER A breakdown does not come by appointment, nor does it respect working hours. We know how it feels, when you are stuck in the middle of a road, with no one to turn to. That is the reason Tata Motors has introduced 24x7 On Road Assistance Program. We are now on standby mode to offer you quality assistance – day and night.Response Time** Within City Limits | 60 minutes | On State or National Highways | 90 minutes | Ghat Roads and other places | 120 minutes +/- | (The response time will depend on the location,terrain, traffic density and the time of the day.) | The On Road Assistance program will be automatically available to all new Tata passenger vehicles purchased on or after February 1st 2009 for the duration of warranty period. The program...
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...have a sense of humor, especially the president. Back then, it must have been hard to smile. But even still, Lincoln managed to smile in most of his pictures, if not all. “You can comb through thousands of photographs...
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