From the surface, when we think of Canadian culture compared to United States culture; we perceive them to be one in the same. However, there are very distinct differences in their culture and business. Canada’s communication patterns are low key. Reserve, understatement, diplomacy and tact are key attributes and contrast sharply with the more direct approach of many Americans (Business Structures in Canada and Doing Business in Canada, n.d.). According to Global Road Warrior (n.d.), Canadians prefer a direct approach and value building long-term business relationships. They may discuss and negotiate the terms of a contract, but they prefer to receive direct information pertaining to their costs and other conditions. In a Canadian organization team members have the power to make decisions, and management is more of a collaborative effort than a hierarchy. In management style, Canadian managers are not expected to manage in an authoritarian or paternalistic manner but are, nonetheless, expected to be decisive.
Management style could be characterized as informal and friendly with managers preferring to be seen as one of the guys, rather than as an aloof figure who stands apart from everybody else (Business Structures in Canada and Doing Business in Canada, n.d.). Canadians also value time and efficiency. Once a contract is agreed upon they prefer not to change the terms. Canadians generally believe that authority can be challenged. This could be a potential issue especially if working in an environment where management is not normally questioned or challenged on their decisions. Their communication style is also different in that they find certain actions offensive and believe that certain actions give the perception of dishonesty; one such action is the lack of eye contact. Canadians are also generally diligent workers who restrict their non-work communication,