...roles, reporting structures, and processes, procedures, products, systems, customers, and possibly geographical responsibilities are commissioned and monitored. Organizational structure also directs how information flows throughout the organization. Two types of organizational structures exist, vertical and horizontal. The vertical structure deals with the individuals who possess the authority or right to make decisions. Board of directors and chief level executives, or the top management team, make up the top of the hierarchy. The vertical structure also identifies the span of control, delegation, responsibility, authority, and accountability. The horizontal structure deals with line departments and staff departments set up to work directly with the organizations key products, services, and customers. Within the two types of organizational structures exists four organizations, functional, divisional, matrix, and network. The functional organization allows jobs to be departmentalized around job functions like human resources, customer service, and marketing. The divisional organization allows jobs to be departmentalized around products, customers, or regions. The matrix organization allows for dual reporting relationships and for functional and divisional overlap. The network organization allows for a group of independent firms that specialize in one function to partner in a good or service. Nationstar Mortgage Nationstar Mortgage is a national mortgage lender...
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...Summary Pan Asia Bank is one of the leading commercial bank in Sri Lanka. But after two years of it’s started, in year 1997 bank face serious financial and management issues. Due to this, bank went to collapse and “Valuable One” PLC acquires the bank and they did a massive change in order to overcome financial and management difficulties. In this Assignment I discuss how the change management happened in PABC and how it effects to organization’s design, culture, individuals and team working and how we can explain the change by theories and how to improve it towards positive. List of Abbreviations * PABC -Pan Asia Bank Cooperation * PR - Personal Relations * CFO - Chief Financial Officer * CIO -Chief information officer * CMO -Chief marketing officer * CRO -Chief Risk Officer * NTB - Nations Trust Bank * PLC -Public Limited Company Table of Contents Acknowledgement ii Exclusive Summary ii List of Abbreviations iii 1.0 Introduction 3 1.1 Company Profile 3 1.2 Vision and Mission 4 1.3 Organizational Structure 4 2.0 The change process 5 2.1 Why PABC required a change management? 5 2.2 Change Management 5 3.0 Management practices with regards to organizational change process 6 3.1 Re-Segmentation 6 3.2 New departments 7 3.3 Risk Management 7 4.0 Management practices with regards to cultural change process 8 4.1 The sales culture 8 4.2 “Whistling Blower” Policy 8 5.0 Management practices with regards to organizational design process 9 5...
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...LETTRR OF TRANSMITTAL 17TH DECEMBER, 2012. TO Dr.A.K.M.Helal ul zaman Director of MBA program Faculty of Business ASA University Bangladesh. Subject: Women Entrepreneurship A study on some selected Boutique Business in Chittagong. Dear Sir, This is a great honor for us to hand you the report about Women Entrepreneurship: A study of some selected Boutique business in Chittagong, completed on different boutique house belongs to women’s. However, we have tried to attain practical knowledge of entrepreneurship. We have learned the practical experience of entrepreneurs and achieved some theoretical knowledge about it. We also find out the present situation of the women entrepreneurs and recommend the future steps that must be taken by Govt. for the improvement of women entrepreneurs. We appreciate having worked under you and to complete the report under your course teacher. Sincerely Yours, Name | Signature | Masudur Rahman | | Raihanul Islam | | Md.Hediatul Islam | | Md.Habibuzzaman | | Md.Tanvir Reza | Bachelor of Business Administration (B.B.A) Batch: 10th (A) ACKNOWLEDGEMENT Preparing a report requires a number of people’s contribution. The group members of “Proactive” do their part efficiently. We would like to recognize just a few people who contributed to this report. We would like to express our gratitude to all those who gave us the possibility to complete the report. We are highly obliged...
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...INTRODUCTION: International Finance Investment and Commerce Bank Limited (IFIC Bank) is banking company incorporated in the People’s Republic of Bangladesh with limited liability. It was set up at the instance of the Government in 1976 as a joint venture between the Government of Bangladesh and sponsors in the private sector with the objective of working as a finance company within the country and setting up joint venture banks/financial institutions aboard. In 1983 when the Government allowed banks in the private sector, IFIC was converted into a full-fledged commercial bank. The Government of the People’s Republic of Bangladesh now holds 32.75% of the share capital of the Bank. Directors and Sponsors having vast experience in the field of trade and commerce own 8.62% of the share capital and the rest is held by the general public. Mission: Our Mission is to provide service to our clients with the help of a skilled and dedicated workforce whose creative talents, innovative actions and competitive edge make our position unique in giving quality service to all institutions and individuals that we care for. We are committed to the welfare and economic prosperity of the people and the community, for we derive from them our inspiration and drive for onward progress to prosperity. We want to be the leader among banks in Bangladesh and make our indelible mark as an active partner in regional banking operating beyond the national boundary. In an intensely competitive and...
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...How to Design Smart Business Experiments Design How to Managers now have the tools to conduct small-scale tests and gain real insight. But too many “experiments” don’t prove much of anything. Smart Business Experiments by Thomas H. Davenport hbr.org | E February 2009 | EVERY DAY, managers in your organization take steps to implement new ideas without having any real evidence to back them up. They fiddle with offerings, try out distribution approaches, and alter how work gets done, usually acting on little more than gut feel or seeming common sense – “I’ll bet this” or “I think that.” Even more disturbing, some wrap their decisions in the language of science, creating an illusion of evidence. Their so-called experiments aren’t worthy of the name, because they lack investigative rigor. It’s likely that the resulting guesses will be wrong and, worst of all, that very little will have been learned in the process. Take the example of a major retail bank that set the goal of improving customer service. It embarked on a program hailed as scientific: Some branches Katy Lemay Harvard Business Review 69 How to Design Smart Business Experiments grams). Now, a quantitatively trained were labeled “laboratories”; the new IN BRIEF MBA can oversee the process, assisted approaches being tried were known as by software that will help determine “experiments.” Unfortunately, however, » Too many business innovations are what kind of samples are necessary, the methodology...
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...Report on HRM Practices at Dhaka Bank Limited 1.1 Introduction: Human Resource Management (HRM) is the function within an organization that focuses on recruitment of, management of, and providing direction for the people who work in the organization. Human Resource Management can also be performed by line managers. Employees are the core resources of any organization, without them, one cannot run their organization and human resource is conducted with the growth of development of people toward higher level of competency, creativity and fulfillment. It keep employees become better more responsible person and then it tries to create a climate in which they contribute to the limits of their improved abilities. It assumes that expanded capabilities and opportunities for people with lead directly to improvement in operating effectiveness. Essentially, the human resource approach means that people better result. Dhaka Bank Limited always determine what jobs need to be done, and how many and types of workers will be required. So, establishing the structure of the bank assists in determining the skills, knowledge and abilities of job holders. To ensure appropriate personnel are available to meet the requirements set during the strategic planning process. This effort is to determine what HRM requirements exists for current and future supplies and demands for workers. Because this bank believes that the quality work comes from quality workers who are well motivated and ready to take challenge...
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...Chapter-One Background of the Study 1.1 Origin of the Study This report was assigned to fulfill the requirement of term paper program after completing my BBA program. The purpose of this report is to organize and present my understanding of Human Resources operations that may become useful in my professional life. The students of BBA program have to study several semester consist of several credit hours according to educational background of a particular student & in the last semester there is an term paper program consist 3 credit hours which a student under this program must go through . So, after completion of several credit hours from the different department of business studies faculty, students are sent to different organization to expose them to real life scenario. The theoretical knowledge that students acquire from class lectures, books & journals, case studies, seminars, project, workshop etc. is replenished in the practical setting. As a student of BBA program I had to complete 5 semesters & now I am in the last semester & got the opportunity to complete term paper program. I was asked to prepare my term paper on the assigned topic of “Training and Development” of Standard Bank Limited, on CEPZ Branch. 1.2 Objectives of the study The primary objective of this report is to use the theoretical concepts, gained in the classroom situation, in analyzing real...
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... Serbanakal focuses on selling Islamic posters. Instead of selling Islamic poster we are also do charity work. Each unit of poster sold will be donated 20% , which 10% goes to the orphanage and other 10% goes to the “Telekung Project”. 2. Industry profile Serbanakal was established to give the best Islamic posters to people. We believe that there are not many businesses which offer the same service as we given here. 3. Location of business Because of this is a small business, we did not have the specific place or outlet. We just selling these posters through social website and event or exhibition that we join. 4. Date of commencement Our company operation on 10 August 2010 5. Factors in selecting the proposed venture We choose for this business because evangelize the Islamic faith through posters, for the purpose of Islamic Da’wah and Islam education, Insha’Allah. 6. Future prospects of the business Our future plan for the business we will design Islamic t-shirt, mark and etc. Insha’Allah Business Logo [pic] The name ”Serbanakal” • It represent the name of our business. The actual word is “Serban Akal”, it’s based on the way people say that name. “Serbanakal” it stand for the top of our body and the “Serban” is sinonym with Muslim. The Love Islam • Love Islam is symbolic of true love spirit...
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...a part of BBA program. Students are usually encouraged to work on economic, finance, monetary, marketing, HR activities and other bank related topics keeping pace with their future career. Banks are dominant institutions of national and international financial system. It has become the heart of the economy. Banks cannot remain indifferent to developments in national as well as international financial system. Banks are highly leverage and exposed to exchange rate risk, country risk, and international interest rate risks. Nowadays we are living in a global village – no country is insulated from the world economy. Internship report is the outcome of perfect coordination between theoretical and practical experience throughout the session of weeks. This report is on marketing delopment of BASIC Bank Limited. This report mainly consists of the parts which is ; T he role Of Industrial Development in BASIC BANK LIMITED. This part consists of various aspects of BASIC Bank Limited as mission, vision, historical review, types of provided training, financial condition, various departments and divisions, management aspect, branches, product and services, social responsibilities etc. As a specialized bank, the main mission of this bank to develop the industrial and small business sector by giving the short term and long term loan. And keeping the capital or money equivalent things of these sectors. The later part focuses the department author worked with and the learning experiences...
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...accustom the internee with the structure, functions, and performance of the organization. * The Project Work: Pertaining to a particular problem matching with the internee’s capacity and organization’s requirement. * The Report writing: To demonstrate the internee’s analysis, findings and achievements, in the proceeding one phase. In this connection, I was assigned to Prime Bank Ltd.(PBL) SBC Tower Branch, Credit & General Banking Department for my practical orientation. The topic “Marketing of Financial Services and Market Extension & Retention Strategy of Prime Bank Limited” was selected by the Human Resource Division of Prime Bank Limited. This report covers the details of Prime Bank’s practices about Marketing Activities emphasizing “Marketing of Financial Services and Market extension & retention Strategy of prime bank limited. 1.2 Objective of the Report- General Objective: The general objective of the report is to know about the management system and Service marketing activities applied to extend & retain market of Prime Bank Limited as a private commercial bank as well as its...
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...Model of Service Quality Perceived Service Expected Service CUSTOMER COMPANY Customer Gap GAP 1 GAP 2 GAP 3 External Communications to Customers GAP 4 Service Delivery Customer-Driven Service Designs and Standards Company Perceptions of Consumer Expectations * Customer Gap:- difference between expectations and perceptions * Provider Gap 1:- not knowing what customers expect * Provider Gap 2:- not having the right service designs and standards * Provider Gap 3:- not delivering to service standards * Provider Gap 4:- not matching performance to promises Analysis Of Axis Bank- Axis Bank was the first of the new private banks to have begun operations in 1994.The Bank as on 30th September, 2012 is capitalized to the extent of Rs. 414.53 cores with the public holding (other than promoters and GDRs) at 53.80%. The Bank's Registered Office is at Ahmadabad and its Central Office is located at Mumbai. The Bank has a very wide network of more than 1600 branches (including 169 Service Branches/CPCs as on 30th June, 2012). The Bank has a network of over 10000 ATMs (as on 30th June, 2012) providing 24 hrs a day banking convenience to its customers. This is one of the largest ATM networks in the country. AXIS GAPS GAP 1: The difference between what customers expected and what management perceived about the expectation of customers. * Being a private bank Axis bank is trying very hard to win the race from other private banks like ICICI...
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...Report On HR Department training Development of Prime Bank Prepared by: Sadia sharmin ID:12302009 Subject:ART204 Section:C Prepared For: Tanvir H Dawn Faculty of CBA College of Business Administration Submission date: 14th Nov, 2015 Letter of transmittal To Tanvir H Dawn Faculty, College of Business Administration Subject: Letter of transmittal for improving quality and productivity. Sir, It delights that we presenting our group work on improving productivity and quality of Prime Bank Ltd. It was given as task. We complete our task within the time. I, face so many problems as such as computer virus, internet accesses problem in our university lab. There are so many limitations although we can complete our task for this we group members are so grateful to authority. This is particular in nature. In case of any doubt we the people undersign on this presentation remain stand by to clarify. Thank you very much sir Name:Sadia Sharmin , ID # 12302009 Sing--------- Students Declaration I am the student of college of business administration, International University of Business Agriculture And Technology, Uttara, Dhaka 1230 declared that this was assigned to us so we try to complete it within the time. We declared that it’s our own writing; we the groups of students under signing are responsible for any...
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...Financial institution that specializes in services such as acceptance of bills of exchange, hire purchase or installment buying, international trade financing, long-term loans, and management of INVESTMENT portfolios. Merchant banks also advise on (and INVEST own funds in) acquisitions, mergers, and takeovers. In the US, a merchant account provider is sometimes called a merchant bank. The Notification of the Ministry of Finance defines merchant banker as ³Any person who is engaged in the business of issue management either by making arrangements regarding selling, buying or subscribing to securities as manager-consultant, advisor or rendering corporate advisory services in relation to such issue management. In the words of Skully A Merchant Bank could be best defined as a financial institution conducting money market activities and lending, underwriting and financial advice, and INVESTMENTservices whose organization is characterized by a high proportion of professional staff able to able to approach problems in an innovative manner and to make and implement decisions rapidly. A merchant bank differs from a regular investment bank as it generally deals in the commercial banking requirements of international finance as well as stock underwriting and long-term corporate loans. A merchant bank is known as a wholesale bank and isn't used by the general public. Most merchant banks deal with large corporations as well as with other merchant banks, large financial institutions and, sometimes...
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...enterprise. Executive Summary Definition The Executive Summary is a basic overview of your business plan that outlines the business strategy and the major issues that could impact on your marketing plan. This synopsis is written last and used as a check-list for the main document. This can also include a mission statement. Case Example Canterbury Renovations will specialise in the renovation of domestic kitchens, bathrooms and laundries. The business is expected to expand in two or three years to include residential construction. The business emphasis will be the delivery of high quality products and services, the reinvestment of profits into business growth and the development of a strong business identity. As the proprietors, we have a combined building background with a flair for interior design. Our research found a number of suitable premises available, with one shop currently available for rent and outgoings of $14,000 per annum. The initial funding will be $85,000. This comprises of $40,000 provided by the proprietors and a $45,000 overdraft, secured through the provision of a mortgage on our home. We expect to achieve a turnover of $300,000 in the first year, which yields a gross profit of $50,000 after an owner salary is paid. This will pay overhead expenses such as rent, interest and advertising. In the second year, we expect the annual turnover to be $450,000, and to employ two additional staff. This growth...
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...business is to create a customer. Leveraging on your understanding of the concepts of market, marketing orientation and customer orientation critically examine the applicability of the Drucker’s observation to a financial service firm. [25] According to Drucker, there is only one valid purpose for a business, and that is to create a customer. This is because as Drucker wrote, “The customer is the foundation of a business and keeps it in existence. He alone gives employment. To supply the wants and needs of a consumer, society entrusts wealth-producing resources to the business enterprise. Creating a customer has two main functions that is marketing and innovation. Drucker Peter (1964, P94) makes the importance of the customers and marketing and customer orientation concept clear when he said that “it is the customer who determines what a business is. The nature of services such as intangibility, perishability, inconsistent and heterogeneous forces a financial firm to focus on marketing and innovation in order to retain and attract customers. Due to ever changing needs and wants of customers financial firm is forced to engage in market orientation strategies to retain and attract customer through the following strategies such as building customer trust, bond creation, shared value and management of quality services. Managing the quality of the service Involves delivering consistently higher quality that meets customer expectations. Need to minimize service variability through employee...
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