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Captiva Conglomerate

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Submitted By edito
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Week 6: Captiva Conglomerate
1. MAJOR FACTS:
a. Captiva Conglomerate’s key staff is meeting to discuss the contract with S.O. Software (SOS), the developer and supplier of a custom inventory and spare parts management system. Attendees: Materials manager, Inventory & Spares (I&S) manager and his supply manager, the vice president of operations, vice president of finance and the director of Information Technology (IT).
b. Captiva Conglomerate have had contracted SOS to develop a new custom inventory and spare parts management system.
c. After completing a test run of the spares management module, the I&S manager (primary user), denunciated the results of the test as a disaster.
d. The software is four months behind schedule and it is not user friendly.
e. Captiva’s president signed the contract calling for SOS ‘best efforts,’ ‘whenever possible,’ etc., on the development of the software.
f. The IT director initiated (acknowledgement) each paged containing the specs for the contract.
g. Captiva’s management is really concerned about how to proceed with the terms of this contract or if pursue legal actions.

2. MAJOR PROBLEMS:
a. The staff members convoked to discuss the issue seems to be more concerned in pointing fingers and blaming each other instead of working together to find a solution.
b. The contract calls for ‘best effort’. How do you measure best effort? Does the contract include a statement of work (S.O.W.)?
c. The contract calls for ‘whenever possible’. How can you question a supplier for not delivering on time when the contract does not states a deadline?
d. Prior to awarding the contract, it seems that the software design was not processed through all departments for approval and comments.
e. The supplier, SOS had already spent the $1million given for the contract.
f. The director of the IT department just initialed off on

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