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Memo: Career Development Plan, Part I
HRM/531 – HUMAN CAPITAL MANAGEMENT
January 3, 2011

MEMORANDUM
Thursday, January 27, 2011

TO: First-Level Managers
FROM: Amy Johnson, Sales Manager
SUBJECT: Career Development Plan, Part I

Industrial cleaning and sanitation is an $8 billion industry that is no longer one-dimensional. Times are changing and if we are to prosper within our industry we must mature and progress internally. Because of the recent merger of InterClean and EnviroTech we have decided that we need to approach our company vision differently. We are no longer only selling cleaning products, but we are responsible for providing full-service cleaning solutions for companies involved in the health care industry. If we are to succeed in our new endeavors, we must restructure our team. The change in our scope of responsibilities requires us to change the way we think and become multi-functional. I have put together a Career Development Plan that reflects the restructuring of the team members. For clarity, I want to first explain the job analysis methods we applied to aid in the selection of our newly improved team.
If we are to put together a successful and diverse team, we need to analyze and define the jobs that we will require to be performed. The candidates will be chosen through current and past job performance, observation, and a series of interviews.

The new sales team should possess the following skills: * Be detail oriented to assure the customers are receiving the product that best suits his or her needs. * Be willing to establish long-term relationships with customers to gain trust/loyalty from our clients. * Know the importance of selling the product effectively and in a timely manner. * Write/record orders for merchandise, or enter orders into computers. * Explain products or services and prices,

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