...Excellent Customer Service at Your Restaurant As a restaurant owner, great customer service is essential to your success. How do you deliver excellent customer service at your restaurant? First, let’s define it: customer service is the assistance and advice you provide to your diners. Customer service is equal parts communication and genuine attention to your diners. (tweet this) When guests visit your restaurant, you want them to feel welcome. When you treat them with care and respect while providing an excellent meal, they’ll come back to your restaurant again and again. Satisfied customers are integral to your business model. According to a Harvard Business School study on Starbucks, customer satisfaction has a massive impact on your revenue. Regarding Starbucks, they found that the satisfied customer visits 4.3 times per month, spends $4.06 and is a customer for 4.4 years. They went on to find that thehighly satisfied customer visits 7.2 times per month, spends $4.42 and is a customer for 8.3 years. That’s great, but what happens when you have a dissatisfied customer? In a Customer Experience Report, researchers found that the #1 reason customers abandon a brand is due to poor quality and rude customer service. These items were cited 18% more often than slow or untimely service. Combined, these two studies describe the importance of excellent customer service. They suggest that great customer service can make or break your restaurant. So, in this blog post, we’re going...
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...The sweet smell of fruit, whirring blenders, and cheery pop music greeted me as I entered the door. Smoothie King is a juice shop that serves smoothies for those looking for a protein boost or for a healthy snack. With their large menu, everyone is bound to find something they enjoy. However, the taste and variety of smoothie blends can’t hide the bitter taste of an overpriced drink. Out of the extensive menu, I decided on getting, a small, 20 oz., Mangosteen Madness. A smoothie made with mangosteen, papaya, strawberries, kiwi, soy protein, and turbinado. Turbinado is raw, unprocessed sugar. Mangosteen was a foreign fruit to me, and I was excited to taste it. In a red and white Styrofoam cup, I opened the lid to see the cotton candy pink drink inside. It smelled just like candy, and I soon discovered that it tasted like candy too. The taste of a ripened strawberry with a hint of kiwi washed over my tongue. The texture was perfect, just thick enough...
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... Carrots The carrot (Daucus carota subsp. sativus, Etymology: from Late Latin carōta, from Greek καρότον karōton, originally from the Indo-European root ker- (horn), due to its horn-like shape) is a root vegetable, usually orange in colour, though purple, red, white, and yellow varieties exist. It has a crisp texture when fresh. The most commonly eaten part of a carrot is a taproot, although the greens are edible as well. It is a domesticated form of the wild carrot Daucus carota, native to Europe and southwestern Asia. The domestic carrot has been selectively bred for its greatly enlarged and more palatable, less woody-textured edible taproot. It is a biennial plant which grows a rosette of leaves in the spring and summer, while building up the stout taproot, which stores large amounts of sugars for the plant to flower in the second year. The flowering stem grows to about 1 metre (3 ft) tall, with an umbel of white flowers that produce a fruit called a mericarp by botanists, which is a type of schizocarp. Methods of consumption and Uses Carrots can be eaten in a variety of ways. Only 3% of the β-carotene in raw carrots is released during digestion: this can be improved to 39% by pulping, cooking and adding cooking...
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...The organizational structure, ownership and growth of ‘Innocent Drinks’ from its beginning to the present date In 1998, three Cambridge University graduates, Richard Reed, Adam Balon and Jon Wright sold their first drinks, smoothies, from a stall at a music festival in London after spending six months on writing the recipes with only £500 as the starting capital. “Should we give up our jobs to make smoothies” were written on a banner in front of the stall. There were two bins marked as “Yes” and “No” next to the stall and people were asked to throw their empty bottles into either one of them. Only three bottles were found in the “No” bin after the festival. As the result, they resigned their own jobs, decided to run the business of a drinks company by the format of partnership. After that, they needed to find investment because of the lack of capital for their establishment. Luckily, after several times of unsuccessful application for the borrowing of the bank, Mr. Maurice Pinto, a wealthy American businessman, decided to invest £250,000(£250,000 were invested by a wealthy American businessman called Mr. Maurine Pinto), which make them taken the step to success. The workforce of the company increased from three to six in 1999. The first overseas office was open in the capital of Ireland, Dublin, in 2000. It is the first stage for them to promote their products to other countries outside the UK. One year after their establishment, innocent drinks start to sale their products...
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...lunchtime. They were hungry. They asked their mom if they could have lunch, and she said, "Why don't you have a picnic in the yard"? That sounded like a great idea, but WHERE in the yard? So Mom told them to lay a picnic cloth in the green grassy grass near the scruffy old juniper bushes. While they were doing that, she would make some celery sticks, carrot sticks, and some yummy peanut butter and jelly sandwiches. When the kids had spread out the picnic blanket, they ran into the kitchen and asked if lunch was ready. Mom told them to take the carrot sticks and plates out to the blanket, and to take their drinks also. So Thomas, Kathy and Carrie took these things out to the blanket and arranged them carefully. Then they ran as fast as they could, huffing and puffing, back to the kitchen and said to Mom, "What else have you made so far"? So she said, "I've got your celery sticks cut up for you now – run these out to your picnic blanket." So out ran the three kids as fast as they could go to add these to the carrots on their plates. But when they got to the blanket, something was wrong. Where were the carrot sticks? They were all gone! "This must be a trick," said Kathy. "Let's leave the...
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...Content I. Objectives……………………………………………………………1 a. Main objectives…………………………………………………….. b. specific objectives……………………………………………………… II. Review of Related Literature………………………………………1-2 III. ExperimentalProcedure…………………………………………….3-5 A .Ingredients……………………………………………………..3 B .Directions………………………………………………………4 c. Evaluation………………………………………………………..5 IV. Documentation……………………..………………………………...6-8 V. Summary……………………………………………………………….9 VI. References……………………………………………………………..10 “MAJA BLANCA with the TWIST of MANGOROT” I. Objectives a. Main objectives 1. To modify new ingredients in making Maja Blanca with mango and carrot. b. Specific objectives 1. To determine the taste of Maja Blanca. 2. To enhance the appearance of the Maja Blanca with the twist of mango carotte. 3. To distinguish the effect of the mango and carrot on the Maja Blanca. II. Review of Literature MAJA BLANCA is a Filipino dessert made from coconut milk, cornstarch, and sugar which is usually served during fiestas and the holidays.Adapted from traditional Spanish holiday dessert man jar Blanco which means white delicacy. It has the consistency of thick gelatin and is usually creamy white in color. Mango is a juicy stone fruit (drupe) belonging to the genus Mangifera, consisting of numerous tropical fruiting trees, cultivated mostly for edible fruit. The majority of these species are found in nature as wild mangoes. They all belong to the flowering plant...
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...combination of parsnips, Brussels sprouts, and carrots is a hearty medley. Served over fluffy rice with a lemony pan sauce, you’ll be licking your plate clean! Chicken Breasts Chicken Demi Glace Brussels Sprouts Basmati Rice Carrot Parsnip 30 min level 1 nut free gluten free Thyme Lemon 1) 1) 4 People 12 oz 8 oz 1 1 ¼ oz 1 1 ½C 1T 1T 24 oz 16 oz 2 2 ¼ oz 1 2 1C 2T 2T *Not Included Allergens 1) Milk 0 in ¼ in ½ in ¾ in 1 in Chicken Breasts Brussels Sprouts Carrot Parsnip Thyme Lemon Chicken Demi Glace Basmati Rice Butter* Olive Oil* 2 People Ruler Ingredients Tools Baking Sheet, Large Pan, Small Pot, Peeler Nutrition per person Calories: 642 cal | Fat: 17 g | Sat. Fat: 5 g | Protein: 51 g | Carbs: 80 g | Sugar: 13 g | Sodium: 402 mg | Fiber: 14 g Make sure to wash and dry produce before prepping or cooking! 1 1 Prep the ingredients: Preheat the oven to 400 degrees. In a small pot, bring 1 cup water and a large pinch of salt to a boil. Trim and halve the Brussels sprouts. Peel and cut the carrot and parsnip into ¼-inch slices on a diagonal. Strip the thyme off the stems and roughly chop the leaves, keeping both separate. Halve the lemon. 2 Cook the rice: Add the rice to the boiling water, cover, and reduce to a low simmer for about 15 minutes, until tender. 3 3 Roast the vegetables: Toss the carrots, parsnips, and Brussels sprouts on a baking...
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...The Reason Why I Started To Eat Carrots It is Sunday afternoon; I’m hungry and I can’t take off my mind the carrot cake that I eat each year on my birthday. I’m gazing at the splendid vista that my huge picture window offers. It is winter now, and as far I can see, there is no green anywhere in the woods, only the desolate gray that is scattered among the crunchy branches, the dead frozen grass that doesn’t lure the deer to come by and say hi to the window. But here I am, the time is passing, and I have the feeling of being part of a movie playing in slow motion, one that shows my life passing by in front of my eyes, and I can’t touch it. Walking with my head down, suddenly, a sparkle of light on the ground calls my attention; it is a distortion of the sun that deceives me with a fractured hint of a gem that becomes the most important thing to me for the next three seconds. It is a leaf. Here is when the shining leaf took me back to a big moment, that moment in the past that everyone remembers once in a while. Those memories that transport us back to times of happiness. The shining leaf I had rescued has the same brown glazed color of a carrot cake. Those memories are ‘messing’ in my head, just to cause my emotions to emerge. Was this weird or just coincidence? The golden brown color in a carrot cake is the only thing I can think about right now. Yeah, life gives surprises and on this occasion it gives me a trip to the past. I was just five years old. The memories come back...
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...Forever Weight Loss Smoothies Marketing Plan By Viquita Ware For Professor Levanti I have prepared a report based on “Marketing Plan weight loss smoothies. In order to prepare this report, I along with my staff have followed marketing research methodology for those who are overweight and or those who just want to lose weight. The target market that we are focusing on range from the early 20’s into the late 50’s. Our company chose to focus on the results and opinions of our target market by relying on the data from questionnaires initiated by “Weight loss” smoothies. This questionnaire was done with the intent of finding out what the market need and wants consisted of. This survey took place inside and outside of Memphis. After analyzing the questionaire, plans about location, building source of finance, price, promotion, and channel of distribution, our plant location will be located in the heart of Memphis. This location was chosen to ensure an easy access of raw materials and for unlimited client potential. Our product will be made available in 600ml and 900ml and the flavors will be Orange, Mango,and Strawberry. The prices for the smoothies will be relatively lower than that of our competition and the channels of distribution will be convenient. Furthermore, advertisements will also be placed on both television and banners. Distribution of our product will be located within the Southland Mall. The entire production process is in strict conformity with...
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...English 1301 Fascination The line was long and crowded; the countless energized bodies seemed to snake around pylon after pylon with out an end in sight. You could see bobbing heads moving left to right moving opposite of the person in front and everyone hoping to see the end, the end to the tiresome wait. You could see children of all ages some playing with hand held video games others hearing music, their parents and single adults contained their excitement in meaningless conversations. But still slight half step movements would trickle down the line, the wait reminded me of the countless times I would spend as a child waiting to cross the bridge from Juarez to El Paso after a family gathering. The only difference was there was no smell of hot burning motor oil and no fumes of poisonous carbon dioxide gas emitting from old Chevys and Fords. Finally, the moment my family and I so diligently and patiently awaited for, the door, our finish line. I clearly remember the eight-foot squeaky double doors, which had a lustrous shine; the glass had a mirror fish that even Superman could not penetrate with his x-ray vision, were at our reach. As we entered with heart pounding excitement the type of excitement you feel as you drop from long never ending rollercoaster, I gasp not knowing what I would face next. As I entered my excitement was squashed as I immediately saw the one line fork into 5 other endless lines with the same people from the previous room now scattered throughout...
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...1 1.1 CARROT AND BABY CORN - COLD STORAGE Introduction The proposed project details about a cold storage facility to set up for carrots and baby corn. Nantes (variety of carrot) also known as English carrot requires high humidity and low temperature, thus special cold storage is proposed with controlled temperature and humidity conditions. Post harvest losses in the carrots is very high at 40-50 per cent during storage, hence to prevent these heavy losses it is very important to set up a high humidity cold store. 1.2 Objective The primary objective of the model report is to facilitate the entrepreneurs in understanding the importance of setting up cold storage for carrots and other vegetables, technology and financial parameters of various components for preparation and submission of project proposal to bank for sanction of long term loan. This model report will serve as guidance to the entrepreneurs on starting up such a new project and basic technical knowledge for setting up such a facility. 1.3 Raw Material Availability The maize is grown in MP with total production of 12.53 Mt (year 2004-05). The state stands at third position in the country with 12.39% of the India’s total production. 1.4 Market Opportunities The storage period of Nantes in the cold store lasts only for six to seven months i.e. March to August-September; hence for rest of the six months it is empty. However the proposed cold store because of adjustable systems of temperature and humidity control...
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...makes it hard to be healthy. That's why we gave up our jobs over five years ago and started making innocent smoothies. The idea was to make it easy for people to do themselves some good. And to make it taste nice too. We wanted people to think of innocent drinks as their one healthy habit; like going to the gym, but without the communal shower afterwards We call them innocent because our drinks are always completely pure, fresh and unadulterated. Anything you ever find in an innocent bottle will always be 100% natural and delicious -and if it isn't, get on the banana phone and make us beg for forgiveness. In fact, being accountable to our customers is something that is in our blood. In the summer of 1998 when we had developed our first smoothie recipes but were still nervous about giving up our proper jobs, we bought £500 worth of fruit, turned it into smoothies and sold them from a stall at a little music festival in London. We put up a big sign saying 'Do you think we should give up our jobs to make these smoothies?' and put out a bin saying 'YES' and a bin saying 'NO' and asked people to put the empty bottle in the right bin. At the end of the weekend the 'YES' bin was full so we went in the next day and resigned. Then we had to find a home. And that's when we stumbled across the perfect place - Fruit Towers. It's a lovely little place, somewhere that we can call our own and where everybody's welcome. You'll find Fruit Towers in Shepherds Bush, so do pop by if you're ever...
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...FOM_C02.qxd 1/15/09 1:15 PM Page 51 The Global Marketing Environment Case 2 innocent Ltd: being good is good for business In a world of big commercial brands that promise to make you feel younger, look better or live longer, occasionally there are those that come along that try to be more grounded, more real and more authentic. A classic case in point was the Body Shop chain of cosmetic shops, which did not promise to reverse ageing or get rid of wrinkles but instead offered natural, authentic products and showed concern for the environment at the same time. innocent Ltd is a company in that mould. It has built a very successful business in the smoothie market by offering quality, fresh products and by behaving in an openly ethical manner. Its success has spawned a host of competitors and it now faces several challenges to its dominance of the sector. Company background innocent was founded in 1998 by three college friends—Richard Reed, Adam Balon and Jon Wright. In the summer of that year, the trio set up a stall at a small music festival in London. They started with £500 of fresh fruit and set up two bins, one with a ‘yes’ sign and the other with a ‘no’ sign. They also had another sign that asked customers ‘Should we give up our jobs to make these drinks?’ By the end of the festival, the ‘yes’ bin was overflowing and innocent Ltd was born. The vision of its founders, in the words of Richard Reed, was to be ‘Europe’s favourite little juice...
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...entrepreneurs behind Innocent had difficulties in finding funding for their business idea, but the company soon became successful and held 20 per cent of a market worth £20 million’. The British based company Innocent Drinks is one of the best-loved and fastest growing businesses in Britain. Innocent Drinks is now a well-loved and known lifestyle brand that provides brilliantly designed, healthy and fashionable under its brand identity. Innocent Drinks has achieved unparalleled success in the UK as the foremost player in the smoothies sector. This case study looks at the smoothies category in detail and assesses the company's achievements as it copes with recession, competition and takeovers. Innocent Drinks is the dominant player in the UK smoothie market, successfully defeating new competitors and the recession with its health positioning and quirky marketing techniques. Coca-Cola recently purchased a major stake in the company, but Innocent aims to keep critics of this move...
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...McDonald’s Smoothies: Creative Brief |Client/Brand: |McDonald’s Australia |Date: |September 2, 2011 | 1. The Company McDonald’s Australia is a 3.2 b dollar business. It is not only known to people for its iconic golden arch, mouth-watering burgers, fries and nuggets, but also for its community service, strong partnership with local growers and suppliers and an array of corporate social activities. 2. Brand Issues McDonald’s is a recognized representation of fast food and often not deemed as a ‘healthy’ food option. Therefore, McDonald’s goal to stretch its product range to fresh fruit smoothie is a challenge. Further in Australia, there are established players, specifically targeting smoothies and fruit drink segment. Customers therefore, have a wider available choice already. When the scenario is like this, reasons why people would still buy McDonald’s smoothies are: • No competitor can provide mix benefits of a great range of meal options and cheerful in-store ambience along with smoothies that McDonald’s can. • With 808 restaurants in Australia, out of which roughly 30% operates 24/7, McDonald’s offers widest availability and greatest convenience than any of its competitors. • In 2009, McDonald’s introduced McCafe that offers finely brewed made to order coffee drinks that has been a great success. It means if smoothies can be properly positioned keeping consistency...
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