1. I would recommend that the Carters should expand their quality program. The more you educate your employees the better return you will have profit wise. To expand these meetings quarterly the Carters should invest in speakers to come and teach their staff new skills. For example one quarter they could have a professional come in and talk about ways to improve customer service and another quarter they could have some one come in and teach the staff how to clean the equipment. Education not only teaches staff how to do things, but it also reflects positively on ones resume so they may be more interested to participate in such events. Also you could make the meetings interesting by having a gift card or raffle or bring in pizza for the staff to keep their motivation going.

2. 1. Speak with Dad and come up with agreement on what they envision a successful high-performance work system to look like

2. Conduct job analyses to determine the exact jobs needed in a store and what each job’s duties should be.

3.Have more specific needs in job ads and interview candidates only with qualifications.

4. Use a type of behavioral assessment or a type of test to see if the candidate is the right fit for the company.

5. Research comparable companies around the area and pay $2-$3 an hour more than them.

6. In act a small bonus system that employees will have to work hard to achieve a goal for a little extra money

7. Create a new training that last a few days longer than the previous one they are using.

8. Every month have managers fill out a performance feedback sheet on each employee. Jennifer and her father can fill one out for the managers.

9. Every month have one on one meetings with each manager to give feedback on themselves and then have the managers do the same with each employee.

10. Have an open door HR policy so employees at any