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Case 1 Incident

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What factors do you think make some organizations ineffective at managing emotions?

Some factors that make some organizations ineffective at managing emotions could managers don’t understand psychology, or the organization does not offer programs such as anger management to employees. Emotions are strong feelings directed at someone or something (Organizational Behavior, page 98). Some managers do not have any experience handling employee’s emotions, or they may not know how to approach any issues dealing with emotions. Understanding emotions is important for organizations and managers to understand, because detecting emotions can lead to creating an effective environment. So I think organizations should offer employees a training session or show a video on how to manage emotions in the workplace, and to have guidelines on how to manage emotions in the organization. Handling emotions in the workplace will create a positive atmosphere, and will improve production in the organization.

Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solves?

I think the use of strategic use and display of emotions serve to protect employees for a reason, and that even though you cover your true emotions in certain situations it’s best for the organization. Displayed emotions are those that the organization requires workers to show and considers appropriate in a given job (Organizational Behavior, page 109). To have a job you are sacrificing your emotions, and your mental and physical abilities to fulfill your obligations to an organization. Displayed emotions are a way for employees to reflect on their organization, and having rules for emotions is one way to control employees in a positive way for the organization.

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