...Manager’s Hot Seat Case 13: Listening Skills: Yeah, Whatever The Meeting M: Pilar, hey. I just came down the street and I was stopped by 3 different people. We’re a hit. I mean we are a huge hit. I can’t believe how beautiful this is. P: That means it’s all over the place right? M: Absolutely. P: Congratulations. M: I mean it looks right. It looks exactly; I couldn’t even have imagined it. P: Yeah, I saw it, it was great. M: So what did you want to see me about? P: Ok, well. First of all, I wanted to congratulate you. M: Oh, thanks, thanks so much. I called my mom and dad I was so excited. P: I’m really happy with your work. And I also want to talk to you a little a bit about how I think, for us to organize ourselves a little bit better… M: Did you see this? P: Yes, I saw it, I loved it. M: Of course you have. P: Of course. You know, with the few campaigns you have been working on, there was a tiny complaint by the client that you went over budget by quite a bit of money. Now, I know that they were not told in advance. It was 11 grand over budget. M: Oh come on, that’s nothing. You know that’s nothing. That’s a drop in the bucket to these people. P: But they were upset about it. And you know that we have to… M: Oh, hold on. P: …cater a little… M: I was buzzing, I just… P: Yeah, ok. M: Oh, oh it’s Scott and Abby. P: Miguel, let’s turn our cell phones off while we’re in the meeting if you don’t mind. M: Oh my god. No, I’m just kind of on cloud nine still...
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...TrTreating Lindsay Lohan 1 Treating Lindsay Lohan [Your Name] Treating Lindsay Lohan Executive Summary 2 Celebrities are often unprepared for the prestige and wealth that they acquire. Many adopt self destructive behaviors, including substance abuse and disrespect for the law. Such behaviors pose a risk to the celebrity as both an individual and professional. A growing trend has been for celebrities’ management companies to require celebrities to accept a certain level of intervention or face cancellation of their contracts. This study examines the case of Lindsay Lohan. Lohan has exhibited exactly the behaviors listed above, and, as a result has not only damaged her career, but also acquired a criminal record (Heger 2014). This study combines an abstract discussion of celebritycentric treatment approaches with a discussion specific to what might be done to mitigate Lohan’s career self immolation. Celebrity Parameters Celebrities often lead very busy lives. In addition to their work, which may consist of activities such as musical performance tours or shooting motion pictures, they may also lead rather frenetic social lives. Celebrities are also very much under the “social microscope”their fans want to know every detail of their life. The journalists who cover celebrities know that even a minor infraction, such as a parking ticket can be made into a very interesting story whereas acts of kindness and professionalism, such as taking the time to speak to a disabled...
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...3rd Edition Upper Intermediate David Cotton David Falvey Simon Kent Scanned for Agus Suwanto TEXTS DISCUSSION Listening: An interview with an expert on communication Good communicators SKILLS Dealing with communication breakdown CASE STUDY 1 COMMUN ICATION Reading: A quiet word beats sending e-mail - C) page 6 U N IT2 INTERNATIONAL MARKETING Talk about international brands BUILDING RE LATI ONSHIPS Writing: e-mail Reading: Diego Della Valle: Italian atmosphere is central to Tod's global expansion Financial - Times C) page 14 U N IT3 The price of success: Make recommendations to improve communications within an electronics company Financial Times UNIT Talk about what makes a good communicator LANGUAGE WORK Idioms Marketing word partnerships Brainstorming Noun compounds and noun phrases Henri-Claude Cosmetics - creating a global brand: Devise a TV commercial for a new eau-de-cologne Writing: action minutes Listening: An interview with a professor of international marketing and the CEO of a training organisation Talk about building Listening: An interview with the Head of Global relationships Corporate Responsibility of a major company C) page 22 Describing relations Networking Multiword verbs Reading: How East is meeting West - Al-Munir Hotel and Spa Group: Come up with a plan for improving customer satisfaction and loyalty ...
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...on language learners' listening comprehension problems Abstract In this article, I offer a cognitive perspective on the comprehension problems of second language listeners. I do this by identifying real-time listening difficulties faced by a group of English as a second language (ESL) learners and examining these difficulties within the three-phase model of language comprehension proposed by Anderson (1995, Cognitive Psychology and its Implications, 4th Edition. Freeman, New York). Data were elicited from learners' self-reports through the procedures of learner diaries, small group interviews and immediate retrospective verbalisations. My analysis showed 10 problems which occurred during the cognitive processing phases of perception, parsing and utilisation. Five problems were linked to word recognition and attention failure during perceptual processing. There were also problems related to inefficient parsing and failure to utilise the mental representations of parsed input. A comparison of two groups of learners with different listening abilities showed some similarities in the difficulties experienced, but low ability listeners had more problems with low-level processing. In the last part of the article, I highlight the benefits of researching real-time cognitive constraints during listening and obtaining data through learners' introspection, and offer some practical suggestions for helping learners become better listeners. Keywords * Listening comprehension problems;...
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...The Human Factor (By William Langewiesche, downloaded and edited without changing the content by Rik Nieuwenhuys for easyJet Flight Operations – please do not distribute this document outside easyJet) Airline pilots were once the heroes of the skies. Today, in the quest for safety, airplanes are meant to largely fly themselves. Which is why the 2009 crash of Air France Flight 447, which killed 228 people, remains so perplexing and significant. William Langewiesche explores how a series of small errors turned a state-‐of-‐ the-‐art cockpit into a death trap. TROUBLE AHEAD Inside the automated cockpit of an Airbus A330—like the one belonging to Air France that crashed into the equatorial Atlantic in 2009. 1 I. Into the Night On the last day of May in 2009, as night enveloped the...
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...Company 594 9th Avenue, 2cd Floor New York NY 10036 212 581 1700 HENRY’S DAUGHTERS SCRIPT – Version 7.0 - Page 1 of 25 1 MONTAGE OF PHOTOS 1 2 EXT. HENRY’S BOAT’S BRIDGE, DAY NARRATOR #2 This is Henry. He’s done well for himself - first as a professional engineer and now as a semiretired lobbyist for a select group of transportation companies. He lost his wife, the mother of his two daughters, to a heart attack when she was just fifty-five. 3 INT. STATE DOT, DAY NARRATOR #2 This is his elder daughter Laura. She’s close to her dad. She’s an engineer, with her professional engineer’s license, for the state department of transportation. The gossip at the DOT is that her quick rise has had more to do with her father’s connections than her skills. 4 INT. TEST GARAGE, DAY NARRATOR #2 This is Julie. She is eleven years younger than her sister. Henry tends to coddle her. Following the family into engineering by recently completing her degree, Julie has accepted a year-long contract with OUTOCAR. She’s going to be living with her sister while working at her first job. 5 EXT. HENRY’S BOAT, DAY NARRATOR #2 This, then, is the story of Henry and his daughters and the complications that arise as they all work - at different levels, on different tasks, and for different people - on the same project. 6 EXT. HENRY’S BOAT’S BRIDGE, SUNSET BOB Okay, guys. You’ve wined me and dined me. We’ve gone fishing. Now, tell me about this halfbaked pipe dream of yours. HENRY Take a look. Let’s say you’re...
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...i Вторая страница обложки ii Cambridge Practice Tests for IELTS 1 Vanessa Jakeman Clare McDowell C AMBRIDGE UNIVERSITY PRESS iii PUBLISHED BY THF PRESS SYNDICATE OF THE UNIVERSITY OF CAMBRIDGE The Pitt Building Trumpington Street Cambridge CB2 1RP United Kingdom CAMBRIDGE UNIVERSITY PRESS The Edinburgh Building, Cambridge CB2 2RU, United Kingdom 40 West 20th Street, New York, NY 10011-4211, USA 10 Stamford Road, Oakleigh, Melbourne 3166, Australia © Cambridge University Press 1996 This book is in copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements, no reproduction of any part may take place without the written permission of Cambridge University Press. First published 1996 Third printing 1997 Printed in the United Kingdom at the University Press, Cambridge ISBN 0 521 49767 1 Self-Study Student`s Book ISBN 0 521 49766 3 Set of 2 cassettes Copyright The law allows a reader to make a single copy of part of a book for purposes of private study. It does not allow the copying of entire books or the making of multiple copies of extracts. Written permission for any such copying must always be obtained from the publisher in advance. iv Contents Acknowledgements iv Introduction 1 Practice Test 1 12 Practice Test 2 34 Practice Test 3 54 Practice Test 4 75 General Training Reading and Writing Modules Tapescripts Answer keys 94 107 130 ...
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...i Вторая страница обложки ii Cambridge Practice Tests for IELTS 1 Vanessa Jakeman Clare McDowell C AMBRIDGE UNIVERSITY PRESS iii PUBLISHED BY THF PRESS SYNDICATE OF THE UNIVERSITY OF CAMBRIDGE The Pitt Building Trumpington Street Cambridge CB2 1RP United Kingdom CAMBRIDGE UNIVERSITY PRESS The Edinburgh Building, Cambridge CB2 2RU, United Kingdom 40 West 20th Street, New York, NY 10011-4211, USA 10 Stamford Road, Oakleigh, Melbourne 3166, Australia © Cambridge University Press 1996 This book is in copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements, no reproduction of any part may take place without the written permission of Cambridge University Press. First published 1996 Third printing 1997 Printed in the United Kingdom at the University Press, Cambridge ISBN 0 521 49767 1 Self-Study Student`s Book ISBN 0 521 49766 3 Set of 2 cassettes Copyright The law allows a reader to make a single copy of part of a book for purposes of private study. It does not allow the copying of entire books or the making of multiple copies of extracts. Written permission for any such copying must always be obtained from the publisher in advance. iv Contents Acknowledgements iv Introduction 1 Practice Test 1 12 Practice Test 2 34 Practice Test 3 54 Practice Test 4 75 General Training Reading and Writing Modules Tapescripts Answer keys 94 107 130 ...
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...2011: HUSTLE year of the hustle YOUR WAY TO THE TOP BY RAMIT SETHI Psychology of Persuasion Live Webinar with BJ Fogg, Phd Transcript ...................................................... PERSUASION WEBINAR TRANSCRIPT ...................................................... 2 2011: HUSTLE year of the hustle PSYCHOLOGY OF PERSUASION Ramit Sethi: Everybody, welcome! This is Ramit Sethi here from I Will Teach You to Be Rich and Earn 1k. We are going to get started in about 25 seconds, I’m here with BJ Fogg, just give us couple seconds to finalize our tech, and then we’ll get started. So, BJ, welcome ethically, greasing the persuasion process, so that when we met someone he would know exactly what to say. BJ Fogg: Thank you. Ramit Sethi: I’m thrilled to have you here tonight. Okay, everybody! Welcome to the webcast. This is Ramit Sethi from I Will Teach You to Be Rich and BJ Fogg: Thank you, I’ve been looking forward to Earn 1k, I’m thrilled to have one of my professors, this. one of my mentors online with me, Dr. BJ Fogg, and I want to introduce him to you. BJ Fogg is a Ramit Sethi: Alright, now before we get started, Stanford Psychologist and Director of the Stanford let me just mention a couple ways that you can Persuasive Technology Lab. He is the father of the connect with BJ Fogg. BJ Fogg is on Twitter at field of Captology, also known as Computers as BJFogg. He also has a website: www.BJFogg.com Persuasive Technologies, which show how techand...
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...Expatriate Experiences Expatriate Experiences: A Comparison of Current Expatriate Experiences to the Relevant Literature, Using Interviews with Former Expatriates in the Pacific Northwest Licentiate Thesis submitted to the Faculty of Economic and Social Sciences of the University of Bern, Switzerland Professor: Prof. Dr. Norbert Thom Teaching Assistant: Anja Habegger, lic. rer. pol. Supervising Professor in Seattle: Prof. Richard B. Peterson Institute for Organizational Behavior and Human Resource Management Engehaldenstrasse 4 CH-3012 Bern, Switzerland Department for Management and Organization, University of Washington Business School Seattle, WA 98105-3200, United States of America by: Annette Bossard from Luzern, Switzerland Student ID number: 98-102-544 4714 17th Ave NE # 11 Seattle, WA 98105 United States of America Seattle, April 27, 2003 Expatriate Experiences I Preface “You cannot do anything without patience if you’re going abroad.”1 I wish to express my thanks to all the people who supported me and made it possible for me to have this great opportunity of spending half a year in the USA and writing a thesis on a topic which has always interested me and which I found more and more fascinating, the longer I was working on it. First of all, I have to thank Prof. Norbert Thom from the University of Bern whithout whose consent and support I would not have been able to do this in the first place. I am very grateful to Prof. Richard B. Peterson...
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...article examines an unexplored topic within industrial sociology—the terrain of music for meaning making on the factory floor. The article is based on ethnographic research undertaken in a blinds factory. Although contemporary popular music appears to speak only rarely to the arena of work, this article shows that workers reappropriated music to articulate their experience of working in the factory. Many workers independently created meaning systems through music, which displayed both a negative experience of the work and an active resistance and defiance. The way in which this functioned was through the process of avowal in which choruses of songs allowed deeply felt, but usually tacit, feelings to be given direct articulation. Social listening in the factory played a key role in shaping the way in which music was used to...
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...Perfect Phrases for the TOEFL Speaking and Writing Sections This page intentionally left blank Perfect Phrases for the TOEFL Speaking and Writing Sections Hundreds of Ready-to-Use Phrases to Improve Your Conversational Ability, Develop Your Writing Skills, and Build Exam Confidence Roberta G. Steinberg New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2008 by The McGraw-Hill Companies, Inc. All rights reserved.Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-159247-4 The material in this eBook also appears in the print version of this title: 0-07-159246-6. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at...
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...Communicating across Cultural Barriers Nancy J. Adler If we seek to understand a people, we have to try to put ourselves, as far as we can, in that particular historical and cultural background. ... It is not easy for a person of one country to enter into the background of another country. So there is great irritation, because one fact that seems obvious to us is not immediately accepted by the other party or does not seem obvious to him at all. ... But that extreme irritation will go when we think ... that he is just differently conditioned and simply can't get out of that condition. One has to recognize that whatever the future may hold, countries and people differ ... in their approach to life and their ways of living and thinking. In order to understand them, we have to understand their way of life and approach. If we wish to convince them, we have to use their language as far as we can, not language in the narrow sense of the word, but the language of the mind. That is one necessity. Something that goes even much further than that is not the appeal to logic and reason, but some kind of emotional awareness of other people. ... Jawaharlal Nehru, Visit to America All international business activity involves communication. Within the international and global business environment, activities such as exchanging information and ideas, decision making, negotiating, motivating, and leading are all based on the ability of managers from one culture to communicate...
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...IIBM Institute of Business Management Business Communication www.iibmindia.in SYLLABUS Business Communication S. No. Description 1 Communication in Business Organizations: Introduction; Meaning of Business Communication; Types of Information Exchanged in Business Organizations; Role of Communication in Business Organizations; Importance of Communication in Management of Business Organizations; Scope of Communication in Organizational Setting; Characteristics of Effective Business Communication; Ethical challenges and Traps in Business Communication; Role of Communication in Three Managerial Roles Defined by Henry Mintzberg 2 Nature, Scope and Process of Communication: Introduction; Defining Communication; Nature of Communication; Objectives/Purpose of Communication; Functions of Communication; Process of Communication; Elements of Communication Process; Process of Communication: Models; Thill and Bovee‘s Model of Communication Process; Working of the Process of Communication; Forms of Communication; On the Basis of Expression/Medium Used; On the Basis of Organisational Structure; On the Basis of the Number of Persons 2.13 (receivers); On the Basis of Direction/Flow of Communication 3 Channels and Networks of Communication: Introduction; Channels of Communication; Communication Flow in Organizations: Directions/Dimensions of Communication; The Concept of Ombudsperson; Patterns of Flow of Communication or Networks; Factors Influencing...
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...THE PERCEPTIONS OF EFFECTS OF A STUDY SKILLS COURSE, “DYNAMICS OF EFFECTIVE STUDY,” ON THE ACADEMIC ACHIEVEMENT OF AFRICAN AMERICAN STUDENTS AT A DEDICATED ACADEMIC MAGNET HIGH SCHOOL A Dissertation Submitted to the Graduate Faculty of the Louisiana State University and Agricultural and Mechanical College in partial fulfillment of the requirements for the degree of Doctor of Philosophy in The Department of Educational Leadership, Research, and Counseling by Josephine Ann Allen B.S., Nicholls State University, 1976 M.A., Southern University, 1988 M.A., Southern University, 1990 December, 2003 DEDICATION This dissertation is dedicated to my Heavenly Father through Jesus Christ who has given me this wonderful gift and to my loving mother, Mrs. Daisy Celestin Allen, who has always believed in education and has supported me throughout my academic endeavors. ii ACKNOWLEDGEMENTS I am most appreciative to my former principal, Mr. James B. Williams, Jr., who encouraged me to complete this study and East Baton Rouge Parish for allowing me to conduct this research. I am also thankful to the participants in the study - teachers, students, parents, and administrators of Baton Rouge Magnet High School - for allowing me to conduct this research. I want to acknowledge a former student of mine, Harley Becnel, for reminding me of why I started this educational journey and why I persisted to complete the process. All children deserve to be properly educated. With love for...
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