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Case 3-2 the Fbi

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Submitted By lucy0725
Words 320
Pages 2
Name: Xi Liu
Case: THE FBI
This case is about the FBI VCF project. The CIO of FBI offered a project, “Trilogy”, by using VCF system. This system’s goal is to provide an electronic means for agents to access files, documents or some evidence to preform faster. This project cost U.S. government $170 million. But, it turned out to be a failure, due to the misalignment of IS strategy and organizational strategy.
The development of VCF is based on a simply concept that the FBI needs a modern case management system. However, technologists don’t have a complete set of defined VCF requirements. Also, they don’t have a concept that how to manage the whole contracts which are time-cost and money-cost. These technologists lack of personnel skills, like software engineering, program management and contract management. These all relate to a failure in developing VCF. In addition, FBI agents are familiar with paper work, even if VCF is implemented, they may also fail to use the system.
Several points are alignment between the IS strategy and organization strategy. VCF is meant to replace the old heavy paper work to a modern system used to check files, documents. Moreover, the CIO insisted on developing a bureau used information system to share information. The misalignment point is the whole organization is a decentralized organization, while the VCF is trying to build an integrated information system. This is the main misalignment part.
If I were the CIO, I think the first thing to do is to train agents. Because of lacking appropriate skills for the system, agents fail to use the system. As technology is widely used in the world, agents also need ability to use the high-tech system. What’s more, result from IS implementing poorly, VCF didn’t reflect its value. If I were the CIO, I would test the system longer and find appropriate users to test the system.

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