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Case 5 How Long Does It Take to Eat a Happy Meal

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CASE #5 McDonalds: How Many Minutes Does It Take To Eat A Happy Meal
FACTS
McDonald’s has a branch in New York City that is located within the Korean community
The elderly customers of the said branch would stay from opening up to closing time
The said customers would only purchase a single cup of coffee or a small packet of fried to be shared by the whole group
McDonald’s set a time limit to resolve the issue but the Korean community reacted badly against it saying that elders are entitled to a certain level of respect
STAKEHOLDERS
McDonalds
Korean elders
Korean community
Other customers of the fast food chain
Family of the customers
Family of the employees
ETHICAL ISSUES
The ethical issue involved in this case is McDonald’s decision to impose a time limit for eating and the kicking out of customers, in this case, Korean elders who have overstayed their welcome inside the fast food chain. Another ethical issue to point out is the ethicality of the decision of the elderly customers to stay in McDonalds from dawn to closing time and whether they have the right as customers to do so. It is true that elders are entitled to a certain level of respect but in turn, elderly customers should have the decency to return that respect to the business establishment. Considering that McDonald’s branches in the US offer coffee and free refills to customers in the morning, it may seem exploitative towards McDonalds. Having customers who loiter inside for unconventionally long hours will also cause them to lose business. McDonalds is a business establishment, not a 24-hour social center for seniors; the imposition of a time limit was simply a solution for the branch to counter impractical customers.

ACA
Remove the time limit
Pros: No complaints from customers
Cons: Bad for the business as the particular branch has a big issue concerning loitering customers and McDonald’s business may be put at risk
Increase the time limit
Pros: The imposed 20-minute time limit may not be enough for customers who are naturally slow in eating. Increasing the time limit may decrease complaints.
Cons: Some people still detest the idea of a time limit resulting in decreased satisfaction of its customers
Stick to the 20-minute limit
Pros: McDonald’s will be able to cater a lot of customers who dine in the restaurant
Cons: Some people will complain about it since the time is not sufficient for them to finish eating
Allot certain time limits depending on the amount of food the customers buy
Pros: It would be fair for McDonald’s and the customers; more customers will have the chance to dine in
Cons: People would still complain since some go there to spend their idle time

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