...CASE STUDY 7: THE FORGOTTEN GROUP MEMBER GM591 LEADERSHIP AND ORGANIZATIONAL BEHAVIOR Group Development At this point, Christine’s group is considered to be stuck at the storming stage. This is the stage where high tension and emotionality amongst the group members have occurred. (Schermerhorn, et al., 2010) Mike is causing a lot of the tension because he can’t commit to the group meetings; and therefore, it is hard for them to stay motivated and complete their assignment. (Ramsoomair, Franklin 2010) Each group was assigned a specific task and a different section to complete, but Mike is putting a strain on the group by continuing to miss the group meetings and not contributing like he should. (Ramsoomair, Franklin 2010) Christine needed to know the series of life cycle stages that a team passes through because it would have prepared her for the different challenges. Knowing the stages would have helped her to handle the situations differently and also helped the team to remain effective. (Schermerhorn, et al., 2010) Going through the forming stage would have pinpointed who were the hard workers and who were the slackers as they became more acquainted. As she noticed Mike’s behavior in the beginning, she could have found it unacceptable and corrected it. It was expected for everyone to be at the group meetings, but Mike started being absent and became the obstacle standing in the way of the group’s goals which began the storming stage. (Schermerhorn, et al., 2010)...
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...1. the forgotten group member case study www.scribd.com/doc/.../the-forgotten-group-member-case-study You +1'd this publicly. Undo Sep 19, 2011 – ► 2. Online Cases - Wiley www.wiley.com/college/man/schermerhorn332879/.../frame00.htmCached You +1'd this publicly. Undo 10+ items – Online Cases are updated versions of the textbook case studies ... * • Sun Microsystems – Ch. 2 High Performance Organizations – Human resource ... * • Harley Davidson – Ch. 3 Global Dimensions – Leading; corporate culture ... * • Steinway Piano – Ch. 9 The Nature of Groups – Job design; quality; innovation ... 3. Case 9 The Forgotten Group Member Essay, Case 9 The ... - Essays essaysbank.com/search/Case+9...Forgotten+Group+Member/9Cached You +1'd this publicly. Undo 250.000 FREE Case 9 The Forgotten Group Member Papers & Case 9 The Forgotten Group Member Essays at ... Case Study Of Carnival Corporation, 6 / 1450 ... 4. Case 9 The Forgotten Group Member Essay, Case 9 The Forgotten ... essaysbank.com/search/Case+9++The+Forgotten+Group+MemberCached You +1'd this publicly. Undo 200+ items – 250.000 FREE Case 9 The Forgotten Group Member Papers & Case ... * • Case 9 ? The Forgotten Group Member – 2 / 526 * • A leader or member of the group – 1 / 223 * • Journal Entry Of A Subordinate Group Member – 3 / 796 Show more results from essaysbank.com 5. Free Reports on You Have Forgotten Yourself And That | 91 through ... www.essaydepot...
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...Running head : THE FORGOTTEN GROUP MEMBER The Forgotten Group Member Name School Professor Course The Forgotten Group Member 1 . How could an understanding of the stages of group development assist Christine in leadership situations such as this one ? A group is defined as “a collection of people who interact with one another , accept rights and obligations as members and who share a common identity (Neill , 2007 , “Group Dynamics , Processes Development .In the case of Christine and her group which is composed of her classmates in accounting , their goal is to generate a well-written analysis in reviewing a 7-page case . This 5-member group is a dynamic bunch because of the mix of different personalities . Since there is diversity within the group , it cannot be prevented that a variety of perceptions and work attitudes affect the group processes and development . This is where the “understanding of the stages of group development ‘ can help Christine as a team coordinator to keep the group united and productive as well . In the first place , Christine was not aware of the “stages of group development ‘ which if she knew could have gave her a clue on how to handle the different circumstances of her team mates . Through “orientation (forming , dissatisfaction (storming ,resolution (norming , production (performing ) and termination (adjourning ‘ Christine can help in re-assimilating Mike back into the group to make positive contributions as a group member in an effort to produce...
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...Case Study wk 3” The Forgotten Group Member” Well after reading “The Forgotten Group Member” I think this has some very good examples for group development and the stages that go with it. I would say it would start with forming storming norming, and performing then adjourning. The forming concept begins as a group is brought together thru some formal selection and initially they talk and get to know one another. They select a leader who gives some direction and have tasks that are assigned for collecting data .There maybe some differences that have to be sorted out and perhaps some sub grouping, but by keeping a set of rules and keeping it simple as to avoid any problems and controversy .Even if there is conflict if it is simple can be resolved efficiently. The key here is to assign tasks and get them done efficiently as possible to avoid any issues and conflicts this can be accomplished if everyone becomes well orientated and works together defining tasks ,how to get it done and grow as a team to accomplish that goal. In Storming this is where the group begins to get ideas for the task defining and organizing getting into a group process. Coming up with ideas .Within the group ideas are tossed back and forth and sometimes so is conflict this is where organizing and setting some ground rules to put the effort into motion has to be set. In the Norming stage the interpersonalizations of a group are characterized by cohesion. In this process members contribute ideas and try...
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...THE FORGOTTEN GROUP MEMBER The given case clearly describes possible problems that we (students) can face during group work. Disunity, misunderstanding, lack of time, failure of given tasks and arguments are the points that can be met during the work in the group. Mr. Rasmussen’s approach of teaching isn’t innovative but it is very effective. And it needs a lot of effort as from the instructor’s side and as from the students’ side. In this case we can see how group members communicate with each other, which problems occur in the process of group development and also we can see how it is important to pass through the stated stages (forming, norming, storming and performing) accurately and coherently. While reading this case I brought a few issues, I would divide them into 3 groups according to the source of its origin: I. Janet a. Janet had a lack of time b. She didn’t range her priorities c. She didn’t always inform the group that she would be absent d. She didn’t even try to improve her relations with the group mates e. Without fixing problems with the group mates she went straightly to Mr. Rasmussen II. Christine f. Christine didn’t pay a lot of attention to the group cohesion g. After recognizing that the environment in the group is kind of stressful she just stated it and didn’t try to fix h. She skipped the first stage of group development (establish relationship) III. Group members (Diane, Mike...
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...The Forgotten Member- A Case Report In Organizational Behavior, we define a team as a group of people brought together to use their complementary skills to achieve a common purpose for which they are collectively accountable. (Schermerhorn, 2010) Stages of group development Bruce Tuckman (1965) developed a 4-stage model of group development. They are 1. Forming: The group comes together and gets to initially know one other and form as a group. 2. Storming: A chaotic vying for leadership and trialing of group processes 3. Norming: Eventually agreement is reached on how the group operates 4. Performing: The group practices its craft and becomes effective in meeting its objectives. 5. Adjourning: The process of "unforming" the group, that is, letting go of the group structure and moving on. Part I: Group Development The Forgotten Member is a case study of a group of students who were assigned a project by their professor. In the case of Christine and her group which is composed of her classmates in accounting, their goal is to generate a well-written analysis in reviewing a 7-page case. This five member group is a dynamic bunch because of the mix of different personalities. Since there is diversity within the group, it cannot be prevented that a variety of perceptions and work attitudes affect the group processes and development. It also mentions different personality traits that a team coordinator has to encounter in a team to maintain a balance. It also outlines...
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...The Forgotten Group Member Case 7 W-112 I. Group Development After reading the case “The Forgotten Group Member”, I determined that the group was in the storming process, which is the second stage of Team Development. I believe this because it is defined by tensions in the group that will eventually evolve and coalitions begin to form. Storming stage is a period of high emotionality and tension among the group members. The narrative clearly suggests the tension Mike is having with his team members. Christine did not understand that during this process you inevitably will have disagreement while you are coming together in defined roles. This knowledge would have allowed for more empathy within the process. If we examine her behavior within the text, we see that her concern was only with the outcome. This actually neglects the most important parts of the process. II. Problem Identification The primary problem of the group and Christine is that they did not move through the forming stage properly before jumping into the storming stage. The secondary problem flows with the first problem which creates no direction for the team members and minimizes their ability to accomplish the task at hand. If Christine had a clear understanding of the stages of group development I strongly think she would have relied on the Foundations of Team Performance to provide her with the necessary tools to be an effective leader. In the beginning, Christine should have made sure that she...
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...Case 7: The Forgotten Group Member Group development has five stages such as forming, storming, norming, performing, and adjourning. Forming is a very first short stage in which people gather and get to know together. Teammates are very interested in the introduction because they can identify who are their members, and what their potential skills are. Next, storming stage is the time for emotionality and tension. Here roles are clarified, members’ characteristics are figured out, and efforts are made to achieve team goals. Hierarchy is established in norming stage, and members cooperate as a unique team. Gradually, the team will move to performing stage. During this period, teammates can deal with complicated tasks and disagreements. Team becomes mature, organized, and well-functioning. When the project is accomplished, all members disband. This stage is called adjourning. According to me, Christine’s group is at the storming stage because this is the period of emotionality and tension among the group people. However, infighting may be happen among the group and result in many changes will be occurred. This is demonstrated in Christine’s group when Mike did not attend in the group meeting with many reasons. Another example is when Christine saw her teammates except Mike and joined together in a cafeteria; Mike came and complained of not letting him know there was a meeting. As a leader, Christine should have a meeting after class with all of the members, divide each part...
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...– Case Study 7 – March 23, 2013 Case Study #7 – The Forgotten Group Member March 23, 2013 Part I: Group Development The team’s current stage of development is the performing stage. According to the text, this is where the team members begin to deal with complex tasks and handle disagreements creatively. The group appears to be stable, motivated by team goals, and generally satisfied. (Schermerhorn, Hunt, & Osborn, 2012). This is where most of the group appears to be right now, with the exception of Mike. Mike seems to be the only one of the group not meeting expectations. An understanding of the team development stages could have assisted Christine in her leadership role, with this team, in several ways. First, if she would have focused more attention during the storming stage of group development, she might have been able to encourage Mike to be more of a team player. During the storming stage there is high tension and a lot of emotion. Cliques often form as individuals compete to impose their preference, and this can lead to some feeling left out. (Schermerhorn, Hunt, & Osborn, 2012) If Christine would have addressed the storming stage it would have put the group in a better place for the norming stage. In the norming stage team members start to come together around rules of behavior and what needs to be accomplished; it is a time of growing cooperation. (Schermerhorn, Hunt, & Osborn, 2012). Part II: Problem Identification The primary problem...
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...Yolande` Williams Week 3: OB Skills Workbook: Case 7 – The Forgotten Team Member May 23, 2011 Part 1: Group Development 1. How could an understanding of the stages of group development assist Christine in leadership situations such as this one? Christine must first have an understanding that a group is defined as a collection of people who interact with one another, accept rights and obligations as members and who share a common identity. In Christine accounting group, their goal is to compose a well-written analysis. This 5-member group is a dynamic bunch because of the different mix of personalities. Because of the dynamics, the variety of perceptions and work attitudes that affect the group processes and development cannot be prevented. With this understanding, Christine would have been able to key in on certain clues on how to handle the different circumstances of her team. Through the forming stages the group would have been given a chance to get to know one another and what is acceptable behavior. In the storming stage, members are able to address their differences. Group members are able to understand one another’s interpersonal styles and ways to accomplish team goals all while satisfying personal needs. In the norming stages, members address their differences and tensions tend to loosen up. With the performing stage member work as a team and their skills and values are developed and needed to successfully accomplish the team’s work. More importantly...
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...------------------------------------------------- CASE 7: The Forgotten Group Member Part I: Group Development The formation of a group consists of five important stages. The stages are adjourning, forming, storming, performing, and norming. These stages are critical because it creates stability and union ship among people to form teamwork. In the case study the group dealt with inconsistency and social lofting from a few of the group members. Group member Diane was “quiet and never volunteered suggestions, but when directly asked, she would come up with high-quality ideas.” She doesn’t have the determination to speak up voluntarily and doesn’t have input unless asked too. She derails the teamwork dynamics. In addition, Mike completely has no regard for being in a team. He is a perfect example of a social loffer who “miss most meetings and would send in brief notes.” He expects too much from his group and doesn’t take his group in consideration by making excuses for himself for missing meetings or not be able to attend. I believe the group is in the storming stage. There is so much confusion and stress that not all members are working together. Mike feels rejected by his group and Christine feels that Mike doesn’t want to be part of the group. If Christine understood the dynamics of the 5 group stages she would have an easier time managing the group. Since the beginning there wasn’t any adjourning or forming phase where all the members could get to know each other and their accomplishments...
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...Case Study 7 DeAngela L. Dixon Deangelaldixon@yahoo.com- GM591-WBREY September 19, 2010 Part I: Group Development Bruce Tuckman developed a four stage model of group development in 1975 he added a fifth stage. The first stage is forming and that is the “getting to know each other” phase. This stage is basic orientation (Schermerhorn, Hunt and Osborn 2010) and the group members identify with other group members. This stage also defines the task and how to approach it. The second stage is storming, “dealing with tensions and defining group tasks “(Schermerhorn, Hunt and Osborn 2010)”. Within this stage group members attempt to organize the task and chaos way occurs. Questions may arise about who is going to be responsible for what, what the rules are, and what the reward system is. The third stage is norming and that is “building relationships and working together “(Schermerhorn, Hunt and Osborn 2010)”. This is the stage where the group members agree on how the group operates and share a sense of group belonging. The fourth stage is performing and that is when the group is “maturing in relationships and task performance” (Schermerhorn, Hunt and Osborn 2010). This is when the group becomes affective in meetings the groups’ objectives. The group is able to handle disagreements and complex problems in a mature manner. The fifth stage is adjourning, “disbanding and celebrating accomplishments “(Schermerhorn, Hunt and Osborn 2010)”. This final...
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...Case 7: The Forgotten Group Member Paul Leach II Paul.leach@laverne.edu MGMT-591 Dr. Cindy Phan Christine Spencer, as Team Coordinator, needed to understand the stages of group development in order for the group assignment to run efficiently. Once the forming stage was underway, each member should have been interested in getting to know each other and discovering what is considered acceptable behavior, in determining the real task of the team, and in defining group rules. Christine was able to identify each of the member’s qualities, strengths and weaknesses during the first meeting. After this stage was completed, the group would enter the storming stage. In this stage, the member’s expectations should be clarified, and attention shifts toward obstacles standing in the way of team goal, such as team member’s non-participation. The group is on the verge of commencing the next stage, the norming stage, whereas the members feel a sense of closeness and a sense of harmony. However, Mike still had not joined in this sense of harmony and closeness. thus the group is still stuck in the storming stage. The primary problem is the lack of defined team goals and tasks. This is directly related to the lack of the leadership role of Christine. During the storming stage, Christine should have assigned specific tasks for each group member in order to keep the group organized and productive based upon the understanding she had of each member’s qualities. This also can be achieved...
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...Web Café Address: http://webcafe.wharton.upenn.edu/eRoom/mktg/777c Class Schedule: Monday and Wednesday 9:00am – 10:20am 10:30am – 12:00 noon Introduction This course views marketing as both a general management responsibility and an orientation of an organization. Relatively less attention will be given to the specific activities of the marketing department, sales group, or advertising function in implementing strategic decisions. We will take the viewpoint of the general manager and the senior marketing executive to address the issues of: ➢ Formulating segmentation and focus strategies ➢ Understanding, attracting and keeping valuable customers ➢ Positioning the business to achieve an advantage over competitors ➢ Identifying and exploiting growth opportunities ➢ Allocating resources across businesses and segments ➢ Managing the channels for gaining access to the served markets, and ➢ Aligning the organization to changing market requirements. The course will use a mix of cases, lecture/discussion, outside speakers, and group projects. This material will be integrated throughout the course with four over-riding themes. First, that successful market strategies deliver superior customer value; second, that successful implementation of these strategies requires a high level of market orientation – a market-driven firm has superior skills in understanding, attracting, and keeping customers; third, that the internet...
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...The Forgotten Member Part 1: Group Development Forming Stage: Members in this stage will ask a number of questions as they are still in the process of getting to know one another better. The questions asked can vary. Group members may raise the following questions: "What can I contribute to the group?" "What can the group offer me?" In this stage members are more concerned with getting to know one another a little bit better and learn behavior that's acceptable. Storming Stage - In this stage members tend to be highly emotional and there tends to be a lot of tension in the air. Coalitions and cliques typically form during this stage as members compete to achieve status quo and impose their preferences on one another. This tends to be the most difficult stage to accomplish. Norming Stage - During this stage members are unified. There's now a new sense of harmony following the storming stage and members strive to maintain that harmony. Performing Stage - At this stage we are totally integrated! We now have a well-organized team that functions maturely. We are motivated by team goals and objectives and stable. Additionally, we are satisfied without jobs. At this point we are a High Performance Organization! Adjourning State - Once we have reached the performing stage we are ready to adjourn. At the ‘Adjournment Stage’ the members are able to disband if necessarily, convene quickly, and perform their duties on a tight schedule. Based on the information provided...
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