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Case Analysis of American Well

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AMERICAN WELL

AMERICAN WELL
ONLINE CARE AND ITS POTENTIAL  Communication : The Interaction between the Doctor and Patient can be immensely improved , where the patient can provide their feedback , acknowledgment and condition via email instead of scheduling new appointment  Choice of Doctors: The Patients can choose which doctors want to be seen there by giving them an option to pick doctors of their choice based on their experience and reviews  Second Opinion: The patient can take an immediate second opinion if in case of doubt. There by eliminating ones cynicism about their illness  Social Stigma: The concept of Social stigma is completely removed as customer can have privacy as he can book the appointment meet the doctor from the place of choice and ask questions which otherwise not possible in public  Appointment Delays: The Greatest advantage is the reduction of time in Appointment to doctor on an average it takes about 4 to 5 days. The online care this is drastically reduced to in minutes. There by reducing the pain of the patients and not waiting the illness to grow stronger.  Efficiency: Doctors can communicate with their patients via any electronic media there by reducing the appointments for second and third visit. In that time they can attend new patients there by utilizing their time efficiently  Globalization and Remote Healthcare: Health care can be given to remote and deserted places where regular hospitalization is not feasible. TEAM EDITION Team Edition, A product to enhance the interaction between Doctors and patients immensely and provide value to healthcare chain. POSITIVES  Resolving the problems at earliest: The time to obtain an appointment for specialist doctor can be immensely reduced when PCP reefer’s specialist. The PCP can invite right away there by treating the patient early, allowing better recovery and thereby reducing the

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