...Connor Ferguson Admin 351 Jo-anne Goodpipe January 29, 2016 Full Case Analysis of Hallington Utilities Services Company Case Analysis: Case overview 1. Summary of the situation Hallington Utilities Services is first introduced as a utility that distributes electrical power to customers in the municipality of Hallington. In the mid-1990s, the Ontario government decided it should move to deregulate the electrical power market because residents and businesses in Ontario were drastically overpaying for services and were considered the third-highest electricity generation rates in Canada, with no choice of suppliers. HUS was reorganized. It now responded to a Board of Directors. This Board adopted the vision: Excellence in customer service with competitive electricity rates and knowledge of power that is 1st class, which meant focus, was now going to be mainly on providing second to none customer service in attempt to please the public. After this shift there became the growing concern that HUS would face major restructuring and reorientation challenges Hallington employees were beginning to be concerned about their future within the organization. With this growing uncertainty, employee’s morale can be greatly affected. After this introduction about what HUS was and the new regulations facing the company, the case shifts focus on to the human resource specialist, Marion Forbes. Forbes starts by meeting with CEO J. Swatridge. He highlighted three major concerns that have...
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...Summary of the Situation Hallington Utilities Services (HUS) has been in business since 1979 and has many problems throughout the organization. Marion Forbes, senior human resource manager, decided to carry out an organizational assessment to see what needed to be revised in her department. What should the human resource strategy at Hallington consist of? There is lack of effectiveness in departments due to fear of downsizing, lack of motivation, weak recruitment and training strategies, poor communication skills, past favoritism and sweetheart deals, and inadequate compensation benefits. The employee morale has been slowly declining due to changes being made around the organization. The HUS systems need to be updated, along with policies and procedures within their organizational structure. Forbes needs to think of a strategy that would motivate the employees to work up to their potential, have an effective employee base and compete successfully in the competitive market of suppliers. Analysis of the Situation The current system that is being utilized at HUS is definitely not as effective as it should be. For a organization consisting of 275 employees, a strong and sufficient communication line is needed. There is no effective communication being used and it is putting a strain on productivity, morale and job security. The employees are not being fully informed by managers or supervisors but just going off word of mouth tactics. Job security and stability are always up in...
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