...Angelo's Pizza Case Summary Angelo Camero grew up admiring a local pizza store and he dreamed of one day owning his own. After graduating college with a marketing degree, he opened his first restaurant in Bronx, NY and within 5 years, he opened 3 more. He was anxious to expand, but he was having trouble hiring good employees to staff his restaurants. These struggles included: Finding experienced managers High Turnover Rates Under-staffed Over worked managers Hiring the wrong employees Mr. Camero asked us the following questions to help him with him with these issues... Question #1 Three specific HRM implications of my strategy (including specific policies and practices) Question #2 Human Resource Errors Question #3 Structured Interview Question #4 Selecting Employee's Question #5 Team-building Team-building Step #5 Job Analysis Work in crowded and fast-paced environment Reciprocate what is taught Provide exceptional customer service Friendly Team oriented Trust worthy Willing to work flexible hours Business related degree or equivalent preferred Store Managers Have you held any previous managerial job positions? Explain why teamwork is important What was your starting and ending salary at your previous job? If you have experienced a long and tiring work day, do you believe that it is ok to make a pizza to take with you at the end of your shift? What education or training do you possess that will help you with this job? Interview ...
Words: 905 - Pages: 4
...Case study Angelo’s pizza As we can learn from Angelo’s early attempt to repeat his first successful operation, there are pitfalls to rushing and making assumptions about replicating a viable business unit. Luckily, for Angelo, he has seen the result of a lack of planning and he can change his errors before trying to branch out into more stores and possibly franchising Angelo first need to start a business strategy A business plan will outline his strategic goal sand help Angelo to determine the employees he needs to develop. Certain businesses want to attract and maintain certain people, as Angel has seen from his previous attempts at rushed hiring. Angelo has to develop a pan that indentify the characteristics and skills that successful applicants need to posses before he can begin developing his staff. Once Angelo knows the person he hopes to recruits for his business .he needs a comprehensive plan for hiring them. Angelo pizza need to develop a screening process for applicant that include hiring guidelines, reference checking, extensive interviews and future skills assessments for the skills the job requires. He may want to do background checks for theft. Once Angelo has job candidates he is satisfied with, he has to develop human resource strategies. Which will ensure their success? He will need training programs that are recognized so that each employee understands the role expectation. Angelo needs to be willing to devote sufficient time to the training way before...
Words: 849 - Pages: 4
...ANGELO’S PIZZA INTRODUCTION This is a case of an entrepreneur Angelo Camero, brought up in Bronx, New York. He often spent hours at pizza store business observing them, their procedures and finally after the graduation with majors in marketing started his own business, Angelo’s Pizza store, providing a clean environment, taste and quality in pizza. In the 5 years of business, he expanded it to 3 more stores. He hired different managers to run the business there and trained them as they were first working under his supervision at pioneer branch. He was facing the problems of human resource management. He was having no training program for the store managers how to run the store. Finding the competent employees for small business was the real problem of that time. Giant firms outsource the basic operations of the business while the small business like Angelo’s pizza cannot afford it. There was also a problem of the employee theft in the small business. Along with these basic issues there was another issue that his employee turnover was very high. One of his employee stole his idea and formulate a pizza shop as it was planned by Angelo. Other problem lies in the wages of the employees, their behavior on job and the honesty and flexibility about switching the jobs. QUESTIONS Q.1. what are three specific human resource management implications of my strategy (including specific policies and practices)? 1. Hiring the workforce. 2. Training and compensating them with financial...
Words: 1441 - Pages: 6
...| Strategic Leadership & HRM | Angelo’s Pizza | | By: Nida Kanwal (13-3201) | 11/21/2013 | | Q1: my strategy is to (hopefully) expand the number of stores and eventually franchise, while focusing on serving only high quality fresh ingredients. What are three specific human resource management implications of my strategy (including specific policies and practices)? Answer: The expansion of stores and eventually franchising while focusing on serving only high quality fresh ingredients should include the following three resource management implications: (1) BUSINESS ENVIRONMENT ANALYSIS: This implication represents the importance of the company’s general and competitive environment. Angelo needs a good business strategy. A strategic plan is the company’s plan for how it will match its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage. Angelo’s early attempts showed the pitfalls in rushing and making assumptions about replicating a viable business unit. Fortunately, Angelo has realized his lack of proper planning and the necessity to correct his errors before attempting to branch out into more stores and possibly franchising. The locations of the proposed new stores are paramount. These locations must be in areas where high quality ingredients are readily available. The supply of fresh ingredients does not meet all the needs for successful stores. The medium that serves the customer pays...
Words: 1657 - Pages: 7
...GriffCh15v3.qxd 10/27/06 08:12 PM Page 439 CHAPTER 15 • LEADERSHIP AND EMPLOYEE BEHAVIOR IN INTERNATIONAL BUSINESS 439 Part 3 Closing Cases Ben & Jerry’s—Japan On an autumn evening in Tokyo in 1997, Perry Odak, Angelo Pezzani, Bruce Bowman, and Riv Hight gratefully accepted the hot steaming oshibori towels their kimonobedecked waitress quietly offered. It had been just over nine months since Odak had committed to resolving the conundrum of whether to introduce Ben & Jerry’s ice cream to the Japanese market and, if so, how. The next morning would be their last chance to hammer out the details for a market entry through 7-Eleven’s 7,000 stores in Japan or to give the goahead to Ken Yamada, a prospective licensee who would manage the Japanese market for Ben & Jerry’s. Any delay in reaching a decision would mean missing the summer 1998 ice cream season, but with Japan’s economy continuing to contract, perhaps passing on the Japanese market would not be a bad idea. Perry Odak was just entering his eleventh month as CEO of the famous ice cream company named for its offbeat founders. He knew the 7-Eleven deal could represent a sudden boost in the company’s flagging sales of the past several years. He also knew that a company with the tremendous brand recognition Ben & Jerry’s enjoyed needed to approach new market opportunities from a strategic, not an opportunistic, perspective. imported ice cream, and expectations of falling tariffs on dairy products suggested new opportunities...
Words: 4834 - Pages: 20
...Hundred in one Brief intro: Sabi nga nung mga kaibigan ko dati, masarap daw ang pakiramdam ng sikat. Yung tipong, ikaw yung hinahangaan. Naisip ko naman, lahat naman ng positive side, may kaequal sa negative side. Hindi naman puro maganda ang kinalalabasan. I'm just the girl next door. Well, hindi naman yung literal na meaning. Typical girl kumbaga. Yung mamemeet mo sa pangarawaraw. In short, average lang. Pero may nagsasabi sa akin na hindi raw ako average. Sometimes above or below. Kainis na mga yun!!! Ang lakas ng loob na sabihing above average ako? 4th year high school na nga pala ako. Bagong school. Sa katunayan, hindi naman na talaga bago sa akin ang 'Edison High School.' Nakatira naman na kasi kami dito sa lugar na ito, dati pa. Kaya lang nadestino yung Papa ko sa ibang lugar kaya napilitan kaming lumipat. Pero ngayon, stayput na siya. Hindi na yata namin kailangang lumipat uli. Kaya bumalik na naman ako sa pinanggalingan ko. Makikita ko na naman yung mga naging kaibigan ko dati. I have two brothers. Yung isa mas matanda sa akin, yung isa mas bata. Nagkataon namang yung mas bata sa akin eh ang mortal kong kaaway sa bahay namin! Si Kuya naman, hindi nakatira sa amin dahil college na siya. Bakasyon pa naman. Inienjoy ko pa naman dahil kapag nagpasukan na, magsisimula na ang nightmare. Hindi pa maayos yung bahay namin mula sa pagkakalipat, marami pa kasing hindi nabubuksang kahon. Pero syempre, inuna kong ayusin yung kwarto ko. Aba, yun ang pinakamahalaga...
Words: 82674 - Pages: 331
...PART A 1.0 ELEMENTS OF THE MARKETING MIX 1.0.1 PRODUCT Subway offered a menu with wide variety meal and better quality fresh product such as pasta, salad, desserts, soup, the chain's flagship sandwich which is the classic BMT, the 7 under 6 menu which featuring seven submarine sandwiches with 6 grams of fat or less, fresh veggies which already boasts lettuce, tomato, red onion and green peppers (Subway, 2012). Subway also brings in a line of new crab-controlled wraps in 2004 and the product itself has only 5grams Net Crabs. Moreover, in the year 2005, a new menu has been added to Subway’s menu that is a delicious fresh toasted sub and the menu still in consumer demand until now. 1.0.2 PRICING The potential element of marketing mix is the price of the company offered because it is direct impact on the company, consumer and economy as well. Subway uses a little higher of upscale pricing than normal subs in the market. Subway offers different pricing strategy with value pricing. But create value products by service in terms of quality. 1.0.3 PLACE This is concerned with activities needed to move the product or service from the seller to the buyer (Lancaster & Reynolds, 2003). Subway use nontraditional places such as supermarkets, airports, convention centers and business center and also another new market development as their major selling location as a franchise. People who in any kind of Subway sales point are on hand to ensure customer’s demands are coordinated...
Words: 4377 - Pages: 18
...S w 999A37 BEN & JERRY’S — JAPAN James M. Hagen prepared this case solely to provide material for class discussion. The author does not intend to illustrate either effective or ineffective handling of a managerial situation. The author may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Management Services, c/o Richard Ivey School of Business, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 1999, Ivey Management Services Version: (A) 2010-08-10 On an autumn evening in Tokyo in 1997, Perry Odak, Angelo Pezzani, Bruce Bowman and Riv Hight gratefully accepted the hot steaming oshibori towels that their kimono-bedecked waitress quietly offered. After a full day of meetings with Masahiko Iida and his lieutenants at the Seven-Eleven Japan headquarters, the men from Ben & Jerry’s welcomed the chance to refresh their hands and faces before turning to the business at hand. It had been just over nine months since Odak had committed to resolving the conundrum of whether to introduce Ben & Jerry’s ice cream to the...
Words: 9509 - Pages: 39
...------------------------------------------------- 1. Which of the following is NOT a step that might be used to improve the quality of a firm’s marketing intelligence? ------------------------------------------------- A. Watching how the stock market reacts to interest rate changes B. Motivating distributors to pass along important intelligence from the marketplace. C. Collecting competitive intelligence by buying a competitor’s products D. Setting up a consumer panel ------------------------------------------------- 2. When Molly’s parents retired, they decided they wanted to travel. They found an ideal job that allows them to travel for free, but the only catch is they have to stay at Holiday Inns. During each stay, they test all the amenities offered by the motel and evaluate each. The evaluation forms are sent to the motel headquarters where it becomes part of the motel’s __________ systems. ------------------------------------------------- A. Accountability information system (AIS) B. Marketing intelligence C. Experiential research data D. Marketing research ------------------------------------------------- 3. Which of the following is an example of primary data that would be used by Topps card company to determine popularity of its new hologram baseball card series? ------------------------------------------------- A. Sales records for baseball cards gathered by the industry’s trade council. B. Data from sales records kept by exclusive dealers of Topp’s...
Words: 14030 - Pages: 57
...CONTEMPORARY AUDITING REAL ISSUES & CASES MICHAEL C. KNAPP SEVENTH EDITION MAKE IT YOURS! SELECT JUST THE CASES YOU NEED Through Cengage Learning’s Make It Yours, you can — simply, quickly, and affordably — create a quality auditing text that is tailored to your course. • Pick your coverage and only pay for the cases you use. • Add cases from a prior edition of Knapp’s Contemporary Auditing. • Add your course materials and assignments. • Pick your own unique cover design. We recognize that not every program covers the same cases and topics in your auditing course. Chris Knapp wrote his case book for people to use either as a core e book or as a supplement to an existing book. If you would like to use a custom auditing case book or supplement the South-Western accounting book you are currently using, simply check the cases you want to include, indicate if there are other course materials you would like to add, and click submit. A Cengage Learning representative will contact you to review and confirm your order. G E T S T A R T E D Visit www.custom.cengage.com/makeityours/knapp7e to make your selections and provide details on anything else you would like to include. Prefer to use pen and paper? No problem. Fill out questions 1-4 and fax this form to 1.800.270.3310. A Custom Solutions editor will contact you within 2-3 business days to discuss the options you have selected. 1. Which of the following cases would you like to include? Section...
Words: 20989 - Pages: 84
...Pepsi nuts over new nut snack Chaitali Chakravarty, ET TEAM Nov 21, 2001, 10.02pm IST enthused by the profits that fritolay has generated, parent pepsi, is adding more to its snackfood subsidiary. the company is set to roll out a new nut-based snack, nutyumz, nationally. also, plans are afoot to eventually drop lehar from the lehar kurkure brand. sources said that lehar kurkure has been earning a substantial amount for fritolay (it accounts for more than one-third of its total turnover) and it is about time to market it under the kurkure brand alone. sources said that nutyumz will be launched in different flavours. the brand has been innovated for the indian market alone. besides india, mexico is the only other market where pepsi is selling nut-based snacks under a different brand name. in india, nutyumz will be manufactured in the company-owned plant in pune. the fritolay spokesperson confirmed the launch of new brand. sources said pepsi is gung-ho about fritolay as the subsidiary has been making some money, it ended the year 2000 with a rs 4 crore profit, up from rs 3.04 crore earned in the year ending 1999. pepsi's idea is to create new categories to suit indian tastes and pump up the profit figures by at least rs 2 crore by the end of 2002. sources said that after pepsi acquired uncle chipps, it got within its fold an entire constituency. lays and uncle chipps together earn the maximum (around 50 per cent) for fritolay, while cheetos and lehar namkeen are still on the...
Words: 18723 - Pages: 75
...Quick Scan Burger King Roos van Os & Tim Steinweg April 2008 SOMO Quick Scan Burger King SOMO Quick Scan Burger King Roos van Os & Tim Steinweg April 2008 2 SOMO Quick Scan Burger King Contents 1 2 2.1 2.2 2.3 2.4 2.5 2.6 3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 5 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 6 6.1 6.2 6.3 6.4 6.5 7 7.1 7.2 7.3 8 9 Introduction ...................................................................................................................... 4 Company Profile: Burger King Holdings....................................................................... 6 Corporate Profile................................................................................................................ 6 Burger King Holdings’ corporate history............................................................................. 7 Burger King Holdings ownership and corporation structure............................................... 8 Market presence................................................................................................................. 10 Purchasing activities........................................................................................................... 11 Burger King Suppliers in the Netherlands .......................................................................... 11 CSR Sector Analysis ....................................................................................................... 13 Consumer...
Words: 16278 - Pages: 66
...Business Quiz DHL Baseline/Tagline/AdLineof Company/Brands WE make importing Smooth Doordarshan Satyam Sivam Sundaram Electrolux India Makes life a little easier Energizer Keep going ESSAR Steel 24 carat steel Fed-Ex The World On Time Ford Mondeo Redefined Aggression Ford Motors Built for the road ahead Godrej locks PEACE OF MIND.GUARANTEED Graviera Suitings THE MAN OF SUBSTANCE Gucci Quality is remembered long after the price is forgotten Haier Inspired living Harley-Davidson If you don't have to answer to anyone, what would you do Harrod's retailer, ENTER A DIFFERENT London WORLD Hero Honda CBZ Motorcycling Unplugged Hero Honda Born in a studio, not in a Passion factory Hindustan Times Let there be light Hitachi Inspire the Next Honda The power of dreams Honda DIO FROM INDIA TO THE WORLD.AND TO YOU HSBC World's local bank Hughes Software Think skywards HYUNDAI Play a bigger game ELANTRA Hyundai's new ad Drive your way Jobsahead.com FILL IN YOUR AMBITION Johnnie Walker Keep Walking whiskey Kingfisher airlines Fly the good times Kodak You press the button and we do the rest Lacoste Because what you are LG EXPAND YOUR LIFE LG AC BREATHE HEALTHY Lufthansa There is no better way to 1 Created By: S.Sriram MBA-HR, TAMILNADU srirams@gmx.com Company Accenture Air Deccan Air India Air Sahara Airtel AKAI Allen Solly Allianz Insurance Apple Computers Bajaj Auto Bajaj Pulsar Bajaj spirit Blue Star BluestarAC Bournvita Brooke Bond BSNL BUSINESS STANDARD BUSINESSWORL Magazine of the...
Words: 24272 - Pages: 98
...Executive Summary A. Market Study Food and parties have been a part of the culture of the Filipino. Filipino have always been a food lover, be it traditional food or food from another country. Hot is an adjective word that means having or giving off heat; having a high temperature; showing intense; requiring immediate delivery or correspondence; demanding priority. Spot is a noun word that means a place or locality; a specific position in a sequence. The owners chose this name because of the very reason that it is catchy and the word itself is explainable; it will be easily understood by their chosen target markets. Also, the owners thought of using this name because their main mission is to serve their customers with products that are warm and fresh. It features a variety of menu such as salads, pasta, hamburgers, rice meals, desserts and beverages hot or cold, alcoholic or non-alcoholic. It is also known for having the best ambiance having a laid back style with a twist of modernized furniture. Rest assured that Hotspot bar restaurant will maintain its security well. Hotspot bar and restaurant is an establishment that is very flexible and in its operations, it will make sure to cater to the needs and wants of every individual of all ages. B. Technical Study Burgers was introduced to the Philippines by the Americans, since then the Filipinos are fond of eating burgers. Hotspot bar and restaurant wants to be known for their best tasting burgers but they...
Words: 19178 - Pages: 77
...thomas a . meyer How Great companies Get Started in terrible times Innovate! Innovate! How Great Companies Get Started in Terrible Times THOMAS A. MEYER John Wiley & Sons, Inc. Copyright © 2010 by Thomas A. Meyer. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose...
Words: 58226 - Pages: 233
