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Case Carnival

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Caso Carnival

1. Pienso que Carnival Cruise Lines trató de darle un valor y una importancia a la crisis que verdaderamente no era lo que sentían. Considero que se estaban preocupando mas por lo que dijeran los medios de comunicación y no por la situación personal de cada uno de los individuos que viajaban como pasajeros en el Costa Concordia.
2. Yo le hubiese aconsejado al CEO que tratara de manejar la situación un poco mas directa en relación a la situación o la crisis que estaba enfrentando la compañía y que no le diera tanta importancia al valor económico y mucho menos ofreciendo descuentos, yo creo que ante esa situación es muy poco probable que algún pasajero de los que viajaba en el Costa Concordia quisiera volver a viajar en un crucero.
3. Aquí es donde me doy cuenta que para ellos era mucho mas importante las perdidas que estaban enfrentando y las que enfrentarían y no realmente la situación de cada uno de esos pasajeros. Creo que puede ser que como pudieron salvar la visa de la mayoría de los pasajeros intentaron tratar de recobrar la confianza y lo hicieron de la peor forma que existe. Como dije anteriormente, no creo que algún pasajero del Costa Concordia quisiera volver a viajar en un crucero, no tan solo Carnival Cruises, si no de cualquier otra línea.
4. Yo creo que aquí, directamente en cuanto a relaciones publicas el cambio primordial es el líder de la compañía. Aparte de eso el manejo de los medios de comunicación y las estrategias que para ellos eran efectivas y la realidad es que considero no eran las mejores. Yo creo que no estaban preparados para una crisis como esta y el plan no fue el mejor. Deben reestructurar su plan de acción/ comunicación y sobretodo la planificación en conjunto con sus estrategias y tácticas.

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