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Case Diagnosis

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M10B Handout Briefing Sheet for Case Diagnosis Report (CDR) Assignment
Our third and final major graded project requires you to integrate your knowledge of interpersonal communication, conflict management and teamwork. This assignment provides you the opportunity to work with other students from your section on a case study concerning a communication problem, which occurs in a business setting. The case study is elaborated in packet you will purchase along with other required text and course materials. You will work on this case study as a virtual (online) team. The composition of each team will include not more than 4 students. Your section instructor will decide how the team members are selected.

The Charge For the purpose of this assignment you, along with other members of your team, will assume the role of human resource and organization development consultants for Henry Tam and the MGI Team. Henry Tam has asked your team to diagnose and develop strategies for managing and solving the communication problems that members of the MGI team have been experiencing. Detailed information describing the nature of the problems as well as the members of the team are available in the HBS 9-404-068 (Henry Tam and the MGI Team) document.

Tasks to Be Completed Based on the information provided in this document, Mr. Tam has asked your team to perform five specific tasks. (1) (2) Define and describe the nature of the problems Analyze the problems by providing a detailed explanation of the causes of the problems. This analysis must use existing theories of communication, conflict management and team works to explain why the problems are occurring. List alternative solutions Develop criteria for selecting a solution(s) Choose a solution.

(3) (4) (5)

The Report Mr. Tam has also asked that your team summarize its’ findings in a 7 to 10 page report. This report should

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