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Case: Re-Engineering the Payment Process System at Rfc

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Case: Re-engineering the Payment Process System at RFC

Question 1: Draw a current process model for the payment processing system at RFC.

Question 2: What changes in business processes and information do you feel will improve the payment processing system at RFC?

Main system
I would consider to adding a central server at the headquarters of RFC. Especially since they are considering to expand in the next three years. Using a central server gives the branches the opportunity to be up-to-date in real-time. To accomplish this, all branches need an Internet connection with a VPN connection to the headquarters central server. Every branch has its own ERP branch software that is connected to the headquarters ERP system and therefore also with the central server.
When using a process like this it is important that the ERP systems know when someone is watching a certain profile or editing it as it will prevent errors and or double entries.
The vouchers and bank receipts will not be used anymore and will be replaced by the ERP system. Customers have to sign a form whether they pay at a branch or at the HQ. If a branch deposited the money, an e-mail will be sent to the branch and HQ to inform the employees. The bank will send data to the main server that updates the main ERP system and thereby also the ERP branch software.

Customers
It is a must for customers to be able to use a web application that gives them the opportunity to pay online and have an overview of their profile. Each customer has its own account that can be used to log on the website. An online chat gives them a fast helpdesk service for any quick questions. Furthermore, Internet banking is also possible if they enter the right reference number that has been given in the preventive reminder mail. The ERP system will update this automatically when RFC receives the money

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