Period 3
Our strategy for period three was to focus on areas that we needed to see improvements in such as MF-3 “EPS” and MP-2 “New Designs with Wear Resistant Parts” and focused on initiatives that linked to them. In period three in order to achieve our customer objectives we continued to invest in C-4, C-5, and C-7. However we decided to remove C-2 “Customer Goal Sharing Initiative” because we were not seeing major improvements and decided it would be better to invest in something else which will be discussed later. Removing C-2 had a negative impact on MC-1 which is “BSC objectives shared with strategic customers” bringing it down from 9 to 7, this program helped the company understand the needs and wants of the consumers, reason being why we will add it back in a later period. We did not see a major improvement with our EPS which was one of our main objectives and focus, in order to improve that we needed to control our costs which are impacted but internal controls.
We continued to invest in our internal processes P-1, P-7, P-14, and P-15. However some changes that we made to our investments in internal processes were that we removed P-2 “Assembly Line Equipment Upgrade” which was tied in with MP-6 “Assembly Throughput Rate” because we were at a 136% by the end of year 2 and decided to focus on metrics that were not growing significantly. Therefore added in P-10 “R&D Initiative: Wear-Resistant Parts” because this would increase quality of our parts by improving the durability of the parts and also, ties into objective OP-2 Design for High Quality. The outcome of adding in P-10 is that we saw major improvements in MP-2 “New Designs with Wear Resistant Parts” it increased by 16% from the previous periods, the largest increase we had seen thus far. We also excelled in MF-3 “EPS” which increased from $0.12 to $0.83 because we were able to increase our sales and improve cost in period 3. When it came to learning & growth we did not make any changes in this period because there was constant growth so we continued investing in L-3, L-4, L-6 and L-15.

After making any necessary changes in period three we analyzed the financial statements which revealed that there were a few areas that we saw major improvements and growth in for an example period 3 had the largest increase in operating income compared to the previous periods. Another example is return on equity (ROE) which increased by 2.10%

Period 4
In period 4 our strategy was to continue growing in sales and focus on improving our company image when it came to MC-5 “Customers Who Would Recommend Company” because it was not growing at the rate we wanted it to. There were no changes made to Customers and learning and growth metrics we kept our investments the same as period three reinvesting in C-4, C-5, C-7, P-7, P-10, P-14, P-15, L-3, L-4, L-6 and L-15.
All changes were made to internal process such as removing P-1 “Administrative out sourcing program” because it did not connect with any of our main objectives; also it cost too much money and required a continuous investment in it. In period four we decided it was important to add P-6 “Inventory Reduction Program” because this initiative was to decrease inventory of raw and finished materials which would help improve the company’s working capital. Also added P-9 “Plant Reduce/Reuse/Recycle Program” not only does this decrease our costs but, this also impacts the company’s image because they show interest in the environment and are actively participating in decreasing their environmental foot print as a result they will attract more consumers who will help increase their sales. In period four there was an increase of 15% in MC-5 the largest growth encountered compared to the previous periods, while all of the other metrics continue to grow at a slow pace alarming the group that we need to make some changes with where we are investing the money.
In period 4 when we analyzed the financial statements we continue to see an increase our ESP at a substantial amount along with ROE. By the end of year four stock market value per share was $57.03 and company paid out a dividends of $7,734,942. In period four there was not any major changes that occurred and the company continued to grow in most areas.