Case Study Analysis - Prepared for ABC, Inc.
Laurie Cavagnaro
University of Phoenix: COMM 215
February 17, 2014

Case Study Analysis for ABC, Inc.
Introduction
The following is a case study analysis of the orientation and hiring processes at ABC, Inc. The new campus recruiter for ABC, Inc., Carl Robbins, was unable to plan, organize, and execute the employee orientation necessary for the 15 new trainees that were to begin working for Monica Carolls in July. Some of the problems that arose for Carl were due to poor communication and lack of attention to detail. There was also poor management skills involved. It is possible that Carl Robbins does not have the qualifications or skills that are required to be employed as a campus recruiter for ABC, Inc., or it is also possible that ABC, Inc., did not provide Carl with the proper training during his orientation. There also seems to be a lack of guidance and support for new hires that may be needed during the first few months of employment. Improvements need to be made to the orientation and training programs for all new employees at ABC, Inc.

Background ABC, Inc. recently hired Carl Robbins as a new campus recruiter. Carl has been with the company for about six months. His first task as a campus recruiter was to hire 15 new trainees to work for Monica Carrolls, the operations supervisor. Monica was hoping to have all of the new hires working by July. The orientation was scheduled to take place on June 15. Carl had several responsibilities he needed to coordinate and complete for the new hires prior to the orientation such as; a training schedule, physicals, drug tests, and providing company manuals and policy booklets. The new hires cannot start their job until all of these tasks have been completed. Carl had assured Monica that these tasks would be completed on time. After Memorial Day, Carl discovered several problems. Some of the new trainees did not have completed applications, and some of them did not have their transcripts on file. Also, it appeared that none of them had been sent to the clinic for the mandatory drug screening. Carl also discovered he only had three copies of the orientation manuals and some of those had missing pages. He also realized that the training room he needed for the orientation was already reserved by technology services.

Analysis