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Case Study Chapter 2

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Consultation
Bridget L. Davis

Case Assignment 1: Consultation
The problem in the hospital is poor data entry of patients in the database of the hospital. There are numerous potential sources of this problem. One is that the people in charge of the department on data entry lack necessary qualification to do their jobs. These individuals may not possess the necessary skills that will enable them tackle their jobs with caution. The result is that they do not fill the database appropriately and they end up missing important information that is critical in decision-making (Bor & Miller, 2007). Another potential source of the problem in the hospital is rebellion. The data entry workers may be rebellious to the financial officer for reasons they do may not disclose to the senior management. In this regard, they may perform duties without caution and make deliberate mistakes to attract attention of the senior management. These workers make mistakes and ensure that the people in charge of the departments and other executives will notice to have a forum where they can air their issues (Willcox, 2004). These are some of the potential sources of the issues in the hospital.
In my analysis, I would wish to analyze the qualifications of all individuals attached in the data entry department. The analysis would be to ensure that all these individuals have the necessary skills to handle the work of data entry clerks. Another part of my analysis would be a scrutiny on how these experts perform their daily duties (Bor & Miller, 2007). I would take my time to learn the process, mode of questioning, and the final answers that the data entry clerk feeds to the machine. The scrutiny process would help me ascertain if the data entry officials are making deliberate mistakes or are not qualified for the posts they hold. Another part I would include in my analysis is personal

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