...Case Study Flight 101 1. According to Maslow's hierarchy, which basic needs did Shank's old boss fail to meet? Explain why the needs have not been met. What could be done to meet these missing needs? (25 points) According to Griffin (2011) “Abraham Maslow, a human relations, argued that people are motivated to satisfy five need levels…physiological, security, belongingness, esteem and self-actualization.” After listening to Shank express how she had been treated before, I feel that her previous employer really missed on three of those needs. Esteem is the first one; Shank expressed feelings of disrespect and lack of interest in her from her old boss. She was also told that she was just another number and could be replaced at any time, therefore taking away any sense of security in her employer. Finally, belongingness, Shanks expressed on how her current employer makes her and other employees feel like they are part of the group by asking for input from them. Having your boss not show interest in what you do, demonstrates that your boss has no interest in you either. In order for those needs to met, one of the following needs to happen. Shank’s old boss needs to, pretty much, do the opposite of what he’s doing. Now, according to Fiedler’s theory of inflexibility, her old boss will most likely need to be replaced because leadership traits are directly linked to personality traits. Another option is for Shank to look for that "need” to satisfied by another employer...
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...CUSTOMER CASE STUDY SURFACE OPERATIONS MANAGEMENT SURFACE MANAGEMENT SYSTEM FedEx is the world’s largest airline in terms of aircraft and freight tons flown, delivering time-sensitive packages and cargo to more than 375 destinations in over 220 countries each day. Located at Memphis International Airport (MEM) in Tennessee, FedEx ’s global hub is the nerve center of one of the most complex, fast-cycle logistics operations today. THE CHALLENGE Every week, more than a thousand flights deliver cargo to FedEx’s automated, stateof-the art, package-sorting system at MEM. FedEx has two main arrival/departure banks, one during the day and one at night. Each weekday, approximately 100 FedEx flights arrive between 7 a.m. and 1 p.m., departing again between 2:30 p.m. and 4:30 p.m. after all packages have been sorted. The fast-cycle logistics push is even more compressed at night, when more than 150 flights arrive between 10:30 p.m. and 1 a.m., departing again between 2:30 a.m. and 4:15 a.m. A delayed FedEx arrival into MEM may cause packages from that flight to miss the sorting process and thus miss its scheduled departure. Further, a delayed departure disrupts operations at the destination, resulting in additional couriers, employee overtime and other related costs. The cost of delays to a FedEx flight is significant, as it includes package delay fees that are much higher than fuel and crew costs alone. With no direct insight into Memphis operations, FedEx ’s Global Operations Control...
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...Case #20 – Southwest Airlines Marisa Melchiorre Amber Harrison Emeka Onyia Company History 1966 Rollin King approached Herb Kelleher’s law office with plan to start low-cost/lowfare airline Ran into legal problems, rival airlines in Texas did everything they could to block new airline Herb Kelleher was determined to start up airline 1971 – Lamar Muse Southwest CEO, background in industry to get it up and starting Raised $7 million in capital and private investors to purchase planes and equipment Flights started between Dallas, San Antonio, and Houston known as the “Golden Triangle” First ever annual profit in 1973 2010 – market share leader in domestic air travel in US, consistently profitable even during down turning economy, profit every year since 1973 Number of passengers increased by more than 28 million 1. Is there anything that you find particularly impressive about Southwest Airlines? One of the most impressive characteristics about Southwest Airlines is their fun, loving, determined company culture that believes first in making employees happy which then results in happy customers. Herb Kelleher was adamant about listening and allowing employees to think and to most importantly be heard. The strong value of the happiness of their spunky employees is their competitive advantage against other rival airlines in the industry. Southwest is able to create a competitive advantage not only with their low prices but also offering a fun and humorous experience...
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...AVIATION SAFETY PROGRAM EASTERN SKY AIRLINES DIEGO LUIS PALACIN ENDERS INDEX 1. SECTION ONE: SAFETY POLICY 2. SECTION TWO: SAFETY AND HEALTH RESPONSIBILITIES 3. SECTION THREE: EMPLOYEE PARTICIPATION 4. SECTION FOUR: SAFETY RULES AND REGULATIONS 5. SECTION FIVE: DISCILINARY POLICY 6. SECTION SIX: HAZARD RECOGNITION, PREVENTION AND CONTROL 7. SECTION SEVEN: ACCIDENT/INCIDENT REPORTING 8. SECTION EIGHT: EMERGENCY PLANING AND RESPONSE 9. SECTION NINE: SAFETY AND HEALTH TRAINING AND EDUCATION 10. SECTION TEN: SAFETY AND HEATH ASSISTANCE RESOURCES 11. SECTION ELEVEN: CONTACT INFORMATION SECTION ONE SAFETY POLICY Safety is a team effort – Let us all work together to keep this a safe and healthy workplace Eastern Sky Airlines places high value on the safety of its employees and passengers. Eastern Sky Airlines is committed to providing a safe workplace for all employees and has developed this Aviation Safety Program for injury and accident prevention to involve management, supervisors, and employees in identifying and eliminating or reducing hazards that may develop during ground or air operations. Eastern Sky Airlines Safety Program objective is to create a safety culture in which we stress to all employees that safety is as important as any other business function. Only thought the joint commitment on the part of management and employees can workplace accidents and injuries be reduced or eliminated. Employees should be encouraged to not only work safely...
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...Good and Bad Customer Service: Southwest Airlines and The Home Depot Case Analysis Broderick Pierce DeVry University Case Study: Effects of Good and Bad Customer Service Analyzing Southwest Airlines and The Home Depot Inc. Business situation Every organization deals with customers at some level, no matter what the inner workings are composed of. The absolute end result is satisfying the customer. Every single contact can either cultivate or corrode the relationship with a customer. This includes every letter or email that is sent out, every ad that may run and every phone call made. As apparent as this may seem to any given organization, often times, businesses suffer to some degree because of the lack of focus when it comes to customer service. In a time where technology and immediacy is the common thread used in impression and persuasion, the common denominator could boil down to customer service. It can be the one thing to separates an organization from others. Much like the very popular airline carrier, Southwest Airlines and home improvement store, The Home Depot Inc. With more than 3,200 flights each day, Southwest has a large customer base. “They recognize that providing great customer service is much more than just a job for the front lines or the call center,” (Business Week). It begins with treating its employees well and creating an environment of customer culture and success. It takes coordination from the top to motivate and bring together...
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...For passengers, low cost carriers mean payable food and beverages on board, self-online check-in, single-class service and additional costs for checked-in baggage. From operational point of view, LCC means having one type of aircraft which will reduce cost of pilot training and maintenance. They operate in secondary airports which will reduce airport fees. LCCs sell tickets only online and not in traveling agencies which also means less expenses and more profit for the company. Lower prices for tickets mean more people will buy, making it more possible to sell all seats during a flight, and therefore more profit. Low cost airlines are very good competitors to charter airlines and in some cases they have also replaced charter airlines as they have come up with new routes. (Dobruskzes, 2006) As of 2006, the low cost carriers were indicated as one of the main reason behind tourism growth in Europe. (Zhecheva,...
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...Business Law II (rights of travelers) Jesse Parker Dr. John Hutcherson Park University Internet Campus A course paper presented to the School for Arts and Sciences and Distance Learning in partial fulfillment of the requirements for the degree of Baccalaureate Business Law II Park University April, 2012 TABLE OF CONTENTS Page INTRODUCTION 4 BODY 4 History 5 Who We Are and What We Do 5 Screenings 6 Body Scanners 7 How the TSA Circumvents The Fourth Amendment 8 U.S. vs Marquez 8 CONCLUSION 9 REFERENCES 10 INTRODUCTION In the busy world there are many things to consider when it comes to people's rights and legal issues. The focus of this paper will be that of air travel, more specifically the new requirements set forth by the Department of Homeland Security and the TSA (transportation security agency). Since that horrible day on September 11, 2001 many new regulations have been have been set in motion in order to secure the travelers. The legal issues in which I will discuss will be that of the Fourth Amendment, which guards us against unreasonable searches and seizures. Many people felt that the new rules and regulations behind TSA violated our Fourth Amendment by the pat downs and new security scanners. TRANSITION PARAGRAPH According to the TSA website the mission...
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...With reference to a service organisation of your choice, critically evaluate how the following approaches to service marketing management – namely, process improvement, human aspects and managing resource capacity can potentially contribute to the success of a service organisation. Your evaluation of processes, human aspects and resource capacity should be critiqued with specific reference to purpose, application and limitations AND with regard to how the effective management of these areas might contribute to the success of the selected service organisation. Word count: 2726 (excluding appendix) Introduction This paper aims to evaluate the marketing management theories of process, human aspects and resource capacity, critiqued with specific reference to purpose, application and limitations, and with regard to how the effective management of these areas might contribute to the success of EasyJet. Then it will conclude with their contribution to the success and development of the organisation. Outline of EasyJet EasyJet is one of the most successful low cost airlines in Europe, and the UK’s largest airline, carrying over 55m passengers a year. Sir Stelios Haji-Ioannou founded it in 1995, with the vision of creating a customer focused brand that would revolutionise the concept of air travel. More than fifteen years on, EasyJet is Europe’s leading airline. (EasyJet plc. 2015) Process Improvement Purpose The purpose of process improvement is to apply theories...
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...Sigmund Freud’s influence on modern day thinking permeates into our lives every day whether or not we realize it. Although much of his work has either been refuted or revised, his ideas have influenced an enormous spectrum of psychology and how we view life through our own thoughts. While his influence is irrefutable, the opinions concerning Freud and his writings vary greatly throughout the world. Individuals may distinguish the great genius in his groundbreaking theories of psychoanalysis, or they may reject his writings arguing that he had pushed the envelope too far. Either way, it is safe to say that his theories still evoke a considerable amount of debate to this day. Out of all of Freud’s theories, however, it can be argued that his views on women and feminine psychology are the most controversial. The debate between Freud and feminists has been well documented through the writings of many authors. The Enigma of Women is one of several books that have been published that analyzes the issues between Freud and feminism. In The Enigma of Women, Sarah Kofman comments on Freud’s prediction that feminists would take to the warpath against his writings on the women arguing that Freud’s theories are “rife” with masculine prejudice (11). Other credible books, such as Samuel Slipp’s The Freudian Mystique raise important questions on Freud’s theories of feminism. Why did Freud make such grossly biased and incorrect statements about women, while in other areas he was a very perceptive...
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...57008 Federal Register / Vol. 76, No. 179 / Thursday, September 15, 2011 / Proposed Rules carriers with aircraft that have a designed seating capacity of 19 or more passenger seats. DATES: Comments should be filed by November 14, 2011. Late-filed comments will be considered to the extent possible. ADDRESSES: You may file comments identified by the docket number DOT– OST–2011–0044 by any of the following methods: • Federal eRulemaking Portal: go to http://www.regulations.gov and follow the online instructions for submitting comments. • Mail: Docket Management Facility, U.S. Department of Transportation, 1200 New Jersey Ave., SE., Room W12–140, Washington, DC 20590–0001. • Hand Delivery or Courier: West Building Ground Floor, Room W12–140, 1200 New Jersey Ave., SE between 9 a.m. and 5 p.m. E.T., Monday through Friday, except Federal Holidays. • Fax: 202–493–2251. Instructions: You must include the Issued at Washington, DC, on September 8, agency name and docket number DOT– OST–2010–XXXX or Regulatory 2011. Identification Number (RIN) for the LaTanya R. Butler, rulemaking at the beginning of your Acting Deputy Committee Management comment. All comments will be posted Officer. without change to http:// [FR Doc. 2011–23634 Filed 9–14–11; 8:45 am] www.regulations.gov, including any BILLING CODE 6450–01–P personal information provided. Privacy Act: Anyone is able to search the electronic form of all comments DEPARTMENT OF TRANSPORTATION received in any of our dockets by the name...
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...http://www.batimes.com/articles/change-management-101-for-business-analysts.html Business Analysts Times Change Management 101 for Business Analysts 26 September 2012, Jarett Hailes Change is hard for most people. There are a variety of reasons why change is hard, from our inherent need for a sense of security to having to deal with too much change at once to not following a process to increase the change’s likelihood of success. I know I am personally not looking forward to having to adapt my hyper-productive processes when Windows 8 is released and I may have to re-learn or find new ways to do things efficiently. As Business Analysts, we are often involved in projects or initiatives that cause a great deal of change within an organization. In some cases we are put on the front lines of the change, whether it is gathering requirements from skeptical stakeholders to supporting the review of a solution that was put in place too quickly and is now meeting strong resistance. In order to get our jobs done effectively in such situations, we need to understand how change is perceived by individuals and know how to help guide people through change within the context of our role. All Change is Personal In order to help people work through changes, we need to first understand that change occurs at the individual level. The overall organizational change that occurs is a result of the changes made by each individual. Every person will react to the same change in a different way based...
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...Widespread integration occurred in the late 1960s, early 1970s (Desegregation Case in Retrospect), but some segregation did happened soon after the court’s decision, like in Louisville, which integrated their schools in a semester. Baltimore allowed 3000 blacks to attend white schools that following September, and many other states integrated such as West Virginia, Washington D.C. and Delaware. Since segregation was not not happening as fast as the court wanted, Warren created a seven paragraph decision on May 31, 1955 known as Brown II. They required schools to make a prompt and give a reasonable start to desegregation. This was an attempt to speed up segregation under different circumstances, but it ended up hurting the cause. Segregationists wanted to use this to delay integration forever, but soon Southern federal judges gave into the Supreme Court’s decision. As a result, segregation laws in schools fell in Florida, Arkansas. Tennessee, and Texas (Cushman). Another challenge to integrated schools was “white flight”. By the time city schools were integrated, most whites had moved to suburbia, thus creating unofficial segregated schools since there were no whites to attend (Fireside). The Brown v. Board of Education cases changed the face of America forever. Now that Blacks could be educated, many aspects of their life changed. They would be more involved in politics, get a better job...
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...Southern Illinois University Carbondale OpenSIUC Research Papers Graduate School 8-2014 Nollywood: A Case Study of the Rising Nigerian Film Industry- Content & Production Elizabeth T. Giwa Southern Illinois University Carbondale, toyin.e.giwa@gmail.com Follow this and additional works at: http://opensiuc.lib.siu.edu/gs_rp Recommended Citation Giwa, Elizabeth T., "Nollywood: A Case Study of the Rising Nigerian Film Industry- Content & Production" (2014). Research Papers. Paper 518. http://opensiuc.lib.siu.edu/gs_rp/518 This Article is brought to you for free and open access by the Graduate School at OpenSIUC. It has been accepted for inclusion in Research Papers by an authorized administrator of OpenSIUC. For more information, please contact opensiuc@lib.siu.edu. NOLLYWOOD: A CASE STUDY OF THE RISING NIGERIAN FILM INDUSTRYCONTENT & PRODUCTION by Toyin Elizabeth Giwa B.S., Southern Illinois University, 2010 A Research Paper Submitted in Partial Fulfillment of the Requirements for the Master of Science Department of Mass Communication and Media Arts in the Graduate School Southern Illinois University Carbondale August 2014 Copyright by ELIZABETH TOYIN GIWA, 2014 All Rights Reserved REASEARCH PAPER APPROVAL NOLLYWOOD: A CASE STUDY OF THE RISING NIGERIAN FILM INDUSTRY CONTENT & PRODUCTION By Elizabeth Toyin Giwa A Research Paper Submitted in Partial Fulfillment of the Requirements for the Degree of Master of Science in the field of Professional Media and Media Management...
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...VINCENNES UNIVERSITY CATALOG Vol. LXIX August, 2010 No. 61 A COMPREHENSIVE TWO-YEAR COLLEGE OFFERING ASSOCIATE DEGREES IN THE LIBERAL ARTS, SCIENCES, EDUCATION, ENGINEERING, AND TECHNOLOGY AND OFFERING BACCALAUREATE DEGREES IN SPECIALIZED AREAS Accreditation The North Central Association of Colleges and Schools 30 North LaSalle Street, Suite 2400, Chicago, IL 60602 (312) 263-0456 www.ncacihe.org FAX 312-263-7462 Accreditation Review Council on Education in Surgical Technology and Surgical Assisting American Bar Association American Board of Funeral Service Education American Health Information Management Association Association of Collegiate Business Schools and Programs Commission on Accreditation of Allied Health Educational Programs Commission on Accreditation in Physical Therapy Education Federal Aviation Administration Higher Education Coordinating Board of the State of Washington Indiana State Board of Nursing Joint Review Committee on Education In Radiologic Technology National Alliance of Concurrent Enrollment Partnerships National Association of Schools of Art and Design National Association of Schools of Theatre National League for Nursing Accrediting Commission Printing Industries of America, Inc. Approved for Veterans Membership The American Association of Community Colleges Aviation Technician Education Council The Council of North Central Two Year Colleges The Higher Education Transfer Alliance The National Academic Advising Association The North Central Association...
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...Nature versus Nurture Psychology 101 The flight test director for Boeing and a drug addict living in a trailer have more in common than you might think; in this case they are siblings. The brothers are born from the same parents, raised in the same home, given the same opportunities, yet polar opposites of one another. Scenarios such as this pose the question of what makes a person who they are, their environment, or their genes. For centuries the controversy between nature and nurture has been argued among experts. The debate is whether environmental influences or genetic inheritance is responsible for our human makeup. History of Nature versus Nurture From the thirteenth century researcher to present day, the nature nurture controversy is anything but a new topic, although techniques and biases may differ throughout the centuries. In the Beginning In 1874, Francis Galton, published his book English Men of Science: Their Nature and Nurture, which “lays partial claim to the nature versus nurture phrase” (Groff, 1998, para.1). Galton states nature and nurture, “separates under two distinct heads the innumerable elements of which personality is composed. Nature is all that a man brings with him into the world; nurture is every influence from without that affects him after his birth” (Galton, 1874). However, in 1911 a manuscript was found dating back to the thirteenth century which suggested the terms of nature and nurture as well. Previous to this, the philosophers...
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