...Drexler’s Case Study Florida Institute Of Technology Drexler’s Bar-B-Que was established in the 1940’s as Burney’s BBQ since then it has gone through several name, location, and ownership changes. Currently Drexler’s is located in the Third Ward of Houston and has been there since 2003. Drexler’s has remained a family operation over the years although it has gone through several different ownership changes. The current owners, James Drexler and his mother Eunice Scott have been the owners since 1982. The current staff includes, James, Eunice, James sister, Virginia and two or three other full time employees. Each member of the family is involved in a different operational aspect of the business. Eunice is the Patriarch of both the business and the family and has a great deal of influence in the community and the culture of the organization. The values of Drexler’s come from the Patriarch Eunice. Eunice works at the restaurant every day and thus a lot of her own personal values have become shared by the business. Eunice values a strong worth ethic, as indicated by her presence at the restaurant everyday. She also values treating people fairly and with respect. These values permeate not only to the staff but also to the customers. Eunice is always seen walking through the restaurant asking the customers how they are doing and checking to see if there is anything she can do to give them a better experience at Drexler’s. Eunice also believes in giving back...
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...Chapter One: Introduction to Organizational Behavior Chapter Synopsis This chapter launches the students' study of organizational behavior by providing an overview of management history and the OB field, and by identifying forces that promise to reshape the nature of management. It exposes the how, what, why, and when of organizational behavior, as viewed and practiced by managers. It also identifies the skills and competencies that leaders will need to create the ideal 21st century work atmosphere, such as intelligence, passion, a strong work ethic, a team orientation, and a genuine concern for people. Learning Objectives After completing this chapter, students should be able to: 1. Define in applied terms organizational behavior. 2. Describe the disciplines that have contributed to the field of organizational behavior. 3. Discuss the importance of understanding behavior in organizations. 4. Explain the time dimension model of measuring effectiveness. 5. Explain the relationship between quality and organizational effectiveness. Key Terms power of human resources—The ability to get things done in the way one wants them to be done. globalism—The interdependency of transportation, distribution, communication, and economic networks across international borders. cultural diversity—The vast array of differences created by cultural phenomena such as history, economic conditions, personality characteristics,...
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