...Case Study: UPS Competes Globally with Information Technology 1. What are the inputs, processing, and outputs of UPS’s package tracking system? * The Inputs to the UPS package tracking system includes the following shipping information: * Customers signatures * Pick-up information * Delivery information * Time card information * Processing involves using the data captured above to update information on the central computer. * Outputs include the delivery status and position of a parcel. 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? a. Handheld computer – the Delivery Information Acquisition Device is a handheld computer that lets the delivery agent collect delivery info remotely for real-time updating of delivery status. b. Cellular Technology – information collected on the DIAD is transmitted from the delivery vehicle via cellular network. This allows for remote and near real-time transmission of delivery data. c. World Wide Web – Allows customers to check delivery routes calculate shipping and schedule a pickup conveniently and remotely. This increases the reach of their services to those. 3. What problems do UPS’s information systems solve? What would happen if these systems were not available? d. I these technologies were not present, customers would not be able to track their shipments in a real-time manner. e. Customers...
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...UPS COMPETES GLOBALLY WITH INFORAMTION ... hakaray.pbworks.com/f/Infores.Ass2.pdfترجم هذه الصفحة 29/09/2009 - Case study: “UPS COMPETES GLOBALLY WITH INFORAMTION ... The company's inputs are: package information, customer signature, pickup ... UPS Competes Globally - Docstoc www.docstoc.com/docs/.../UPS-Competes-Globallyترجم هذه الصفحة 12/01/2011 - UPS Competes Globally Powered By Docstoc. Interactive Session: Technology: UPS Competes Globally with Information Technology Case Study ... MIS In Action Explore the UPS Web site (www.ups.com) and answer the ... Case Study Ups Competes Globally with Information ... www.termpaperwarehouse.com/.../Case-Study-Ups-Com...ترجم هذه الصفحة 06/01/2014 - Read this essay on Case Study: Ups Competes Globally with Information Technology . Come browse our large digital warehouse of free ... [PDF] Case Analysis media.wix.com/.../ea88b6_bbacf6068cdb27f4bf79f7dd...ترجم هذه الصفحة 12/01/2012 - Department of Management Studies. Faculty of Business ... Answer: the distinction between videoconference and telepresence lie on the technology. ... Case 2: UPS Competes Globally with Information Technology. Question ... [PDF] ups competes globally with information technology - ... disciplinas.stoa.usp.br/mod/resource/view.php?id...ترجم هذه الصفحة UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY. United Parcel Service (UPS)started out in 1907in a .... CASE STUDY QUESTIONS...
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...CASE STUDY 1 : UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY What are the inputs, processing and outputs of UPS package tracking system? The inputs for the UPS package tracking system are:- 1. detailed information about the sender, destination and shipping contained in the scannable barcode label attached to the package 2. the most efficient delivery route for each driver that is created through software, taking considerations of the weather & traffic conditions. The processing of UPS package tracking system are :- 1. the transition of the data from the label to UPS computer centre and later to the distribution centres near its final destinations, 2. the “340 Methods” for optimizing the performance of every task. 3. the downloading of the driver’s route into the Delivery Information Acquisition Device (DIAD), 4. the transmition of UPS package tracking information to UPS computer network for storage. 5. the scanning of the barcode at various points along the route and the data is fed into the central computer to keep track of the progress of shipment. The outputs of UPS package tracking system are :- 1. the delivery information that can be assessed worldwide to provide proof of delivery to customers, through the UPS website or apps that can be downloaded by the customers. What technologies are used by UPS? 1. advanced information technology to create its package tracking system 2. the web-based Post Sales Order...
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...MANAGEMENT INFORMATION SYSTEM CASE STUDY 1 Valery Alyssa Rosete-Lao Dr. Milani Austria MBA 12-613377 Professor I. TITLE: UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY II. BRIEF INTRODUCTION CASE SUMMARY UPS has created its own information system with Delivery Information Acquisition Device (DIAD) and Web-based Post-Sales Order Management System (OMS) globally by using developed information technology. These special systems help the company to reduce the cost of transaction greatly. By building its efficient order information management system, UPS can make optimal routing strategy, place orders online, and track shipments to meet customer needs. These information systems guarantee the possibility of two-day delivery nationwide as well as lower warehousing and inventory costs for the company. United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan are two teenagers from Seattle with two bicycles and one phone promised the “best service and lowest rates”. UPS has used this formula successfully for more than 90 years to become the world’s largest ground and air package-distribution company. It is a global enterprise with more than 425,000 employees, 93,000 vehicles, and the world’s ninth largest airlines. The firm has been able to maintain leadership in small-package delivery services despite stiff competition from FedEx and Airborne Express by investing heavily in advanced information...
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...Lungcay, Russel C. April 8, 2016 BSCS -3B Ms. Jade Mediona UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY Case Study Questions 1. What are the inputs, processing and outputs of UPS’s package tracking system? First, the inputs are the data needed or gathered like customer signature, pickup, delivery, time-card data, current location (while en route), and billing and customer clearance documentation. Then the processing is when the data is transmitted to the central computer and store for the retrieval and the data is organized when the data is transmitted to the processing. And lastly the output this is when the package or files are ready to pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? * Computer Center (Data Center) – This is the one that handles the processing and all of the global data process that is feed into the tracking system. * Bar-coding technology - goes with their strategy in delivering packages at the fastest possible time. * Delivery Information Acquisition Device (DIAD) - The DIAD also supported their business strategy of streamlining their business operations to provide best service to the customers. * A Web-based Post...
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...Wilson American InterContinental University Abstract Information systems are used globally with efficient effective ways starting with management as they utilize the four competitive strategies to compete in businesses. The organizations and their use of technology to collaborate and succeed in the market all depends on how their information systems are set up. Introduction Understanding Information systems in the world of businesses assists in creating success for the stock holders, stake holders, and the consumer. This paper will answer questions based on four case studies. The case studies presented are based on smart grids, collaboration and innovation, how much a company knows about you, and the consequences of texting. Case Study I – Smart Grids Smart grids were developed as the twenty-first century automated form of electrical output to consumers. Smart Grids are used to deliver electricity from the supplier to the consumer using digital technology. This means using an automated system through a computer generated information network from power plants and wind farms to the customer in their homes and businesses. Utilizing smart grids in this fashion is different from the current electricity infrastructure as far as not using transmission lines to telephone poles to meters. (Kenneth c. Laudon, 2012) Developing a smart grid requires management of information. Technology is needed to operate the network for power control, monitoring the sensors...
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...STUDY CASE QUESTIONS: UPS Competes globally with Information Technology 1. What are the inputs, processing, and outputs of UPS package tracking system? The inputs in the UPS package tracking system is the detailed information about the sender, the destination, and when the package should arrive. The inputs of UPS’s package tracking system was picked up from “smart label” (scannable bar-coded label) attached to the package. The tracking system also include customer signature, pickup, delivery information by using hand held DIADs. The package tracking system also input the information about the current location (while en route) of the package and billing and customer clearance documentation. The processing takes places when the information is input in the scannable bar-coded label which is attached to a package. The information from the smart label is then transmitted to one of UPS’s computer system, and then it is finally sent to the distribution center nearest its final destination where the dispatched downloads the label data. The data is transmitted to the UPS central computer and is stored for retrieval. Data is reorganized so that it can be tracked by customers. The output occurs when the dispatcher of UPS downloads the label data and uses special software to create the most efficient delivery route for each drive that considers traffic, weather conditions, and the location of each stop. The outputs include pickup and delivery times, location while en route, and...
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................................................................................................. 3 Company Introduction:................................................................................................................... 4 Information system of UPS and competitive advantage:............................................................... 4 Procurement: .................................................................................................................................. 5 UPS Logistics: .................................................................................................................................. 5 Distribution system at UPS: ............................................................................................................ 5 Consolidation: ................................................................................................................................. 5 Distribution: .................................................................................................................................... 5 Fragmentation: ............................................................................................................................... 6 Package Flow System and information...
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...Management Information Systems Rozenblat Oleg (oleg.rozenblat@euruni.edu) Case study: UPS Competes globally with information technology Question 1: What are the inputs, processing, and outputs of UPS’s package tracking system? UPS is the world largest ground and air delivery service that operates worldwide. The main activity is about to receive or collect the parcel from sender and deliver it quickly and safely to the receiver. From information perspective, in order to provide the service UPS should receive the input information from sender such as details about sender and receiver (destination of the shipment, address) and customer preference on the service required such as collection/drop off, shipping times, etc. After all the required details are entered to the system, special software prints the label for each parcel which contains all the information. Then, UPS processes the information transmitting the label to the centralized computer system which generates routes how parcel can be dispatched, costing, timing and tracking opportunities. After, the output process include the service delivered and various reports to the customers, internal reports, log of queries and transactions, bills, claims supported by receiver signature. Ups also prefers to collect feedback on the service they deliver, so they can improve their service constantly. Question 2: What technologies are used by UPS? How are these technologies related to UPS’s business strategy? UPS uses various hardware...
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...Business Value IBM Business Consulting Services, through the IBM Institute for Business Value, develops factbased strategic insights for senior business executives around critical industry-specific and crossindustry issues. This executive brief is based on an in-depth study by the Institute’s research team. It is part of an ongoing commitment by IBM Business Consulting Services to provide analysis and viewpoints that help companies realize business value. You may contact the authors or send an e-mail to iibv@us.ibm.com for more information. School of Management at Fudan University Fudan University was the first institution of higher learning in China to set up a department of business education, and was also the first in the country to resume its business education program after the reform and open-door was implemented in China. Over the past two decades, the School of Management at Fudan University has developed into an internationally well respected business school. This joint project with the IBM Institute for Business Value fulfills our mission to analyze business operations and national economic activities using advanced management theories, systematic methods, mathematics models and information technology. It is part of our commitment of timely research for enterprise practitioners with insights into important strategic, tactic and operational business issues that can help firms make informed sound decisions. Going global Prospects and challenges for Chinese companies...
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...Case Write-up Case Write-up Tran, Dung | Vo, Duong “Lucy” | Walden, Giovanna | Wang, Yang | White, Cassi Noel | Kjeseth, Mitchell | Tran, Dung | Vo, Duong “Lucy” | Walden, Giovanna | Wang, Yang | White, Cassi Noel | Kjeseth, Mitchell | Overview Before becoming Accenture, Andersen Consulting was a new branch of Andersen Accounting in 1989. Andersen Consulting faced a difficult task of positioning itself in the information technology marketing while also forging an identity separate from its accounting heritage. The challenge was to retain the positive aspects of the brand equity and break away from the limitations associated with an accounting brand. Originally, Andersen Consulting did not offer innovative solutions, which caused it difficulty in establishing a presence in the technology world. With its expertise in marketing and communications, Andersen Consulting quickly set apart from its competitors like IBM or McKinsey. It used sophisticated marketing strategies and advertising campaign for its name position and image. Eventually, this led Andersen to become the world’s largest management and technology-consulting firm. After a while, Andersen Consulting decided to seek independence as a separate company from Arthur Andersen. It was granted its independence in 2000, but as part of the ruling granting its independence, the license to use the Andersen Consulting name was to expire December 31 2000. After spending $7 billion in building...
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...1. How does Mr. Honda’s history with suppliers relate to Honda’s current supply management strategy? The current supply chain management strategy reflects Honda’s long-term goal of manufacturing products where they are sold, and its determination of buying parts where it manufactures vehicles. A. Increased local content is due largely to purchases Honda makes from many of the other 3 Japanese automobile firms that were established during the late 80’s. B. Focusing on 4 regional markets has allowed Honda to develop strong sales, research and development, and manufacturing operations in each region to ensure that the product mix in each region is appropriate to the needs of the region. C. Suppliers are involved in the development process to the extent that they are asked and invited to submit suggestions about how certain designs could be made better, faster, with less weight, or less expensively. Today, purchasing is done by the Honda research and development department. 2. Why is purchasing so important to Honda? The International Purchasing Division of Honda Corporation has full responsibility for coordination between Honda and its overseas plants. Honda’s purchasing department carries out the localization strategy. This strategy involves: A. Finding and qualifying local suppliers B. Developing a second source when volume doubles, or when quality or on-time delivery problems occur. C. In situations in which the goals or the philosophies of the...
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...relationship management, supply chain management and E-commerce have been able to forge ahead of their competitors, increase their profits and maintain that same one to one relationship with the customers. Finally recommendations have been made as to how Classact can forge ahead of their competitors instead of falling prey to bankruptcy by lagging behind in IS and IT innovation. Today it has become critical for businesses to adopt e-commerce in order to gain a competitive advantage and meet customer needs. It's biggest advantage being the accessibility to customers, suppliers and buyers all over the world by the medium of Internet and various networks. It has also resulted in cost reduction in areas like marketing, processing and storage of information. It has proven to be increase efficiency of the business. E-commerce works in collaboration with another crucial area for businesses 'Supply Chain Management'. 'Supply Chain' is an entire chain of facilities and various distribution channels facilitated for a whole network of businesses to be able to work collaboratively to produce, deliver and service products on time in turn meeting customer needs. Customer relationship management helps the organisation to optimise the lifetime of customers thereby retaining them over time. The CRM application can help Classact by helping it to get to...
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...Case Study Movie Exhibition Industry - Research Papers - Kimsaline 10/9/12 2:01 AM Case Study Movie Exhibition Industry Strategic Analysis of Movie Exhibition Industry By: Kim Saline February 24, 2010 Objective: To provide an analysis and make recommendations to increase revenue in the movie exhibition industry. Overview: Ticket sales for movie theaters are at their lowest point since 1996. With the core demographic group expected to grow slower than the US population and with technological advances growing at speeds faster than the industry can keep up, ticket sales will continue to decline if the current business strategy continues to be followed. Concession sales and ticket sales are the two biggest sources of revenue for a movie theater. Both continue to increase in cost to the consumers and may have reached a price point that is starting to drive consumers away from going to see a movie. With the advancements in home entertainment systems consumers are investing thousands of dollars into their own home viewing systems. They have several options to stream video content into the comfort of their own homes. Theaters have implemented digital content and 3D but it’s not enough to keep up with the competition of technology. My analysis will give you information on the threat of competition from substitutes and the change in buyer behavior and demographics. I will use the five-forces model of competition and a SWOT analysis along with other sources of analysis. The information...
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...PROMOTING DEVELOPER ECOSYSTEM IN INDIA, SAYS MICROSOFT Case Study Global software major Microsoft is promoting a developer ecosystem by empowering its about 1,000 independent software vendors (ISVs) in India with tools, technologies and training to compete in a global marketplace. "We have played a big role in developing high-end skills of ISVs, IT professionals and students. As a result, our partners have greater opportunity to create modern apps (applications) connected to cloud services that make information more accessible to users on any device at any time," Microsoft India general manager Joseph Landes said at a technology event in Bangalore. The software behemoth is making significant investments in working with 1.2-million developers worldwide to create the second-largest developer ecosystem for developing apps on its latest platforms — Windows 8, Windows Phone 8, Office 2013, Office 365 and Windows Azure. "Our aim is to provide the developer community with a supportive environment to drive path-breaking innovation globally on our range of platforms, which open up countless opportunities to shape the app ecosystem across multiple devices, giving developers the chance to maximise their revenues," Landes at the Indian subsidiary's 'TechEd 2013' premier tech event. Other initiatives like 'Tech Days,' the 'I Unlock Joy,' 'Mobile Acceleration Week' and the first-ever women app developers event in India highlighted the company's commitment towards the developer community to...
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