Case Analysis Comm 215

October 15, 2013 – November 18, 2013

Executive Summary

Introduction

Carl Robbins is a recruiter who needed to hire 15 people. He hires them; however, he does not check to make sure everything has been done correctly. The new applicants did not complete the drug test, training guides were not prepared, and Carl did not have free space for orientation.

Background

Carl has steps that need to be followed in the complex process of hiring. There are job postings, checking, selecting the prospective employees. Interviewing and hiring take necessary steps to follow. Drug testing and background information must take place as well.

Proposed Solution

In this situation, the best way is to address each question separately, and coordinate actions in the full and extended plan that will determine the type of action for each day before the deadline.

Introduction

Carl Robbins was charged with the hiring of 15 people as a new campus recruiter of ABC, Inc., and he completed his mission in the defined term. Inexperienced and maybe, not remembering his training, he did not complete the appropriate actions for hiring these people. Carl failed to prepare for the people to be working by July because he forgot about different supporting materials, which go together with hiring. His boss Monica Carroll, the Operations supervisor of ABC, Inc., told him about them on May 15. In addition, he did not read the applications carefully and discovered mistakes, empty, and missing information therein. Newly hired people did not have a place for training; also they were not set up for mandatory drug testing. The situation could be different if Carl did the proper research and planning for his hiring because inexperience and not remembering his training, he missed several crucial details and failed to complete the task.

Background

Hiring is a well-structured and formalized process. First, the person should meet HR criteria of personnel selection. Each kind of work requires specific skills, education, or personal traits. It is the Recruiter or HR manager who should make sure that the person perfectly suits the vacant place in the company. Applicants must know what they are expected to do, so professionals need to have different orientations and booklets for people who come to work at the company. Expectations about duties and policies, together with job description are placed on the job posting. When it is released, applicants send their resumes with cover letters. At this stage, the recruiter should select people who match the posted requirements and arrange interviews to talk with them in person.

A job interview is a critical step of hiring. Here it is easier to determine the best candidates and discuss all issues, which are in the best interest for all sides. Before signing a contract, all applicants must fill in documentation related to the hiring process. The task of the recruiter is to check everything and correct the mistakes. Together with documentation, all applicants must undergo medical examination and have a drug test to prove that they are capable of working.

During the first week or two, people should have consultations or tutorials regarding their duties and activities at work. The recruiter needs to find a place for the tutorials and prepare different support materials, which will make it easier for people to adapt to the new job.

Key Problems

Carl was very inattentive hiring people, and he made a number of mistakes, which influenced the outcome of his hiring campaign. First, he did not check the applications and the correctness of all documents, which he received together with the applications. He did not prepare the supporting materials in advance. He did not meet the deadlines set by Monica. People did not have their documents; they lacked medical examination and drug tests.

It was Carl's first experience of doing a large recruiting campaign and he got lost in all issues related to the support and training of the new people. The group of new hires was large, as it included 15 people; they all needed training and support to make a smooth transition into the company.

Carl’s actions were unplanned, and he did what he considered right. He did not do the groundwork to predict all the needs in advance. On the contrary, he relied too much on other people and skipped his responsibilities as a recruiter. As a result, all the new people were trapped in a very uncomfortable position, which could make them, think that the company was not serious and a good prospect because it could not coordinate their career training and present all information in the booklets. There was not a planned schedule for job orientation as well as the place was not reserved in advance.

Carl was not attentive performing his tasks, but as a recruiter, he represents his company and must remember that his actions represent not only the image of the company, but also the attitude of the new people as well. Considering that because all those problems are accumulated in one case, it adds to the complexity to the situation.

One more problem is that he was too late finding the space for training. He needed the room with computers, but it was currently unavailable, and he needed to find another place urgently. He was confounded by the huge number of problems he had, and started losing control, which was bad because it made it difficult to concentrate and remedy the situation.

Alternatives

Alternatively, Carl could check the application before hiring people and identify the lack of information and mistakes in the documents they sent to him. He also could have checked the documents when people came to the job interviews, but before hiring them. He did not need to rush and could extend his hiring strategy. For instance, if he had more time to prepare, he would not make so many mistakes. Proper planning could make the process very organized and successful. Moreover, Carl needed to confirm the lists of training materials and their readiness. The number of copies was not enough and Carl should have made more copies for all 15 new employees. In addition, he could add the missing pages to the booklets and make them whole. All those actions would have prevented Carl from failure.

Proposed Solution

Carl urgently needs to examine all problems in order not to destroy his reputation. First, he needs to get all people the drug test and record the results. The next step is to ask people to give him all missing information. He also must recheck the resumes to minimize the risk of discovering the mistakes later. He must give people a firm deadline (up to Three days) to collect all their missing information or background information required by the company and give it to him.

Carl is unprepared for the training of the new employees. He must prepare 15 training guides for all new employees to use. He can replicate the old ones and compose the missing pages, which are necessary for the people. In addition, he should prepare presentations and discuss his plans in advance, and keep them on time. The next step is to find the place where the training will occur. Of course, it should take place in the department, where the employees will be working. Carl needs to consider all rooms, which are big enough to hold 15 people and reserve one of them. If there is no room in the department, Carl can request other department heads to help and provide temporary place for orientation. He can ask the company to allow him to use laptops for training people and place them in the room which is available.

It is best not to panic and focus on each of the issues separately. Carl needs to prepare a detailed plan with tight deadlines and viable alternative actions to solve the problem effectively. Developing the plan, he will have a number of activities to be done during each day. In addition, planning can help him to allocate all actions in equal blocks and relieve stress and panic.

Recommendations

Carl needs to be more serious if he wants to operate successfully. His failure was predictable because he concentrated only on hiring instead of looking at the process in perspective. In addition, it is necessary to double-check all documentation before hiring someone. It is time- consuming and boring, but this approach guarantees that there will be fewer problems connected with documentation handling.

The next time, Carl needs to have all training booklets and guides prepared in advance so as not to make the same mistake again. He has hired the exact number of people he needs to, and he can prepare the needed amount of information for them. He needs to have some extra manuals, guides, and booklets in case he loses something.

Carl should be more focused and plan his actions carefully to minimize the likelihood of any unpredictable actions. Carl should be more careful with time management because he must meet the deadlines set by himself and his management.