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Council of Supply Chain
Monogernen’rProfessionols

The World"'1: Leading Sourcefor the .'5uppIy (flziiiii Professioii

Chabot Wallpaper Company
An Academic Learning Case Study written for the
Council ofSapply Chain Management Professionals

Rodney Thomas, Ph.D. (University of Tennessee)
Assistant Professor
Georgia Southern University
And

Stephanie Thomas
Doctoral Student
Georgia Southern University

Council of Supply Chain Management Professionals
333 East Butterfield Road, Suite 140
Lombard, Illinois 60148 USA
+ 1 630.574.0985 education@cscmp.org cscmp.org

This document is available from our site and provided for your personal use only and may not be retransmitted or redistributed without written permission from the
Council of Supply Chain Management Professionals (C5Cl\.-1P]. You may not upload any of this site's material to any public server, online service net‘ ork or bulletin board without prior written permission from CSCIVIF‘.

Introduction
Chabot is a privately owned company which designs, markets, and manufactures wallpaper. The company's products are shipped all over the country under the Chabot brand. In addition to the company's own labeled products, Chabot also manufactures and distributes licensed character designs and private label brands. Last year, Chabot had annual sales revenue of approximately
$200M.
Zach Miller is the CEO of Chabot and he has become increasingly concerned about the supply chain practices of the company. Financial performance metrics are suffering, inventory levels are increasing, and customers are not satisfied with the current level of seniice. His concerns were validated when he received a disturbing letter from his largest customer last week (See Exhibit 1).
The customer letter suggests that all their business is in jeopardy if there are no substantial improvements in inventory

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