...Castle’s Family Restaurant Business Plan: Stage II Jonquil Walker DeVry University Introduction The Castle Family is a small restaurant with 8 locations in northern California. The operations manager is also the HR manager Jay Morgan is responsible for 300 to 340 employees 40% of which are full time. They are looking for alternative ways to conduct the HR portion of the business that will save them gas and time. Jay Morgan currently drives to each restaurant each week to handle scheduling, hiring employee HR issues as well as payroll and the distribution of pay checks. HRIS Type/Comparison I would to suggest a system that will optimally allow employees to have direct access to the data and provide them with the ability to update their own personal information. This information’s will provide online application for hiring new employees for the recruiting portion of Jay Morgan’s HR duties. The system will also have the capability to screen the application saving time on the manual reviewing of unqualified applicants. It will have a drop box portion to allow employees to ask questions without having to wait for Jay to arrive one day a week to ask them questions about any issues. Jay will be able to handle the questions as soon as they are asked in real time so Jay can deal with issues as soon as possible. Employees will be able to submit time as they go and input the information daily and or as needed and utilize the system to automatically calculated their hours...
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...Mc-Donald Vs Domino’s - Comparative Analysis Determinant Of Choosing Fast Food Restaurant And Their Service Quality BY:- ANUJ CHAUHAN (FINANCE + MARKETING) ITM UNIVERSITY, SITHOLI, GWALIOR ABSTRACT SERVICE QUALITY Parasuraman et al. (1988) introduced a 22-item scale, called SERVQUAL, for measuring service quality, the model has been widely adopted across industries. The scale was tested in 4 service settings different from those of the original test: a dental school patient clinic, a business school placement center, a tire store, and an acute care hospital. In service industries, customer satisfaction is always influenced by the quality of interactions between customers and the personnel involved in the contact services (1994). In the last decade, the movement towards quality had started to spread from the manufacturing sector to the service sector. The shift of focus to quality is basic for the service business to survive the competition, get acceptance from society, and be able to achieve its missions. In principle, the two main things closely related to services are expected quality and experienced or perceived quality. The first is the customers' expectations of service quality and the latter is the customers' perceptions of service quality. The customers will always assess the services they experienced by comparing them with whatever they expected or wished to receive. Services are behavioral rather than physical entities and have been described...
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...McDonalds is one of the best known brands worldwide. It is a fast food restaurant that primarily sells hamburgers, cheeseburgers, chicken products, french fries, breakfast items, soft drinks, milkshakes, and deserts. Many people just don’t have the time to sit at a restaurant for hours and order food that will cost them a fortune. Everything in New York City cost money and is expensive, opening a McDonalds restaurant in Times Square will give many customers the option of going to a restaurant or just stopping by McDonalds to get something quick and cheap to eat. I will not only provide fast food, my restaurant will also have an entertainment center for children and adults that chose to sit in and eat. In my report I will convince you why it will be very successful and why I decided to open a McDonald’s franchise. I will also give you an overview of my business, its competition, and how I will run it. My McDonalds will not be like any other McDonalds; I’ve worked at McDonalds for a few years as a manager and will take a whole new approach in running this McDonalds. Business Overview I chose to start a fast food restaurant that will not only provide fast food for those on the go but will also entertain those that choose to sit in. I thought of opening my own fast food restaurant but I much rather open my own McDonalds franchise. I opened my own McDonalds franchise through the McDonalds Corporation. My business will be run like every other McDonalds but will be different in many...
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...and role of safety and security in organised accommodation sector. 11.1 INTRODUCTION Ever since man started to travel in search of food, work, better prospects or leisure, there has been a demand for overnight stay. Lodging houses were built to provide accommodation along the trade and caravan route. Missionaries and religious travellers were accommodated by local people in their houses. But the demand for shelter kept on increasing with the development of highways and technological advancements in modes of travelling. As a result inns gave way to hotels. Hospitability industry today is a massive industry providing home facilities away from home to millions of travellers. These travellers can be segmented into various categories like business travellers, tourists, etc. All have different needs and expectations. However, the hospitality industry is so versatile that it is catering to the needs of all of them. In this Unit, we will discuss the operations of the organised sector of the hospitality sector which design and implements the strategies and policies to support these operations. 11.2 TYPES OF ACCOMMODATION IN THE ORGANISED SECTOR The term “tourist accommodation” invar iably turns our attention to hotel. But tourist accommodation does not revolve around...
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...SWOT Analysis Magic Kingdom Park Richard Gay Qingkai Meng Marianna Tkacheva Fall 2010 Table of Contents SWOT Analysis: Magic Kingdom Park Part I - Overview 3 Part II – Current Marketing Mix Strategy 4 Part III – Internal & External Forces – SWOT Analysis 5 Part IV – Recommendations for Future Action 7 Part V – Bibliography 9 Part I: Overview Magic Kingdom Park is located in Walt Disney World Resort, Orlando Florida and is part of The Walt Disney Company’s Parks and Resorts. The Walt Disney Company (Disney) does not report financial performance results specific to Magic Kingdom Park. However, according to Disney’s 2009 annual report, 2009 revenues for the Parks and Resorts affiliate were reported at $10.7 billion, which was down $800 million from 2008, but up slightly from 2007. Operating income on the $10.7 billion in revenue for 2009 was $1.4 billion. According to the Themed Entertainment Association (TEA), the Magic Kingdom drew an estimated 17.2 million visitors in 2009. And, Disney held nine of the top ten in attendance for theme parks worldwide. In terms of industry size, comparisons specific to WDW or Magic kingdom Park are difficult to grasp. Walt Disney World Florida, which encompasses 47 square miles, is the largest amusement park in the world. The International Association of Amusement parks and Attractions, for example, reports approximately 400 parks and attractions...
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...FINANCIAL SERVICES BUSINESS PLAN 2007 – 2010 C Salter Chief Financial Services Officer Audit Exchequer & Procurement Projects Revenues Development & Supplies Accountancy Service Strategic Technical Venues Accountancy Estates Accountancy Management http://web1.com/finance Issue 1 March 2007 Process Owner: Chief Financial Services Officer Authorisation: Christine Salter Page 1 of 17 FINANCIAL SERVICES BUSINESS PLAN 2007 - 10 Contents 1. Overview of Service 1.1 1.2 1.3 Service Aims Services Provided Resources Summary 2. Contribution to Corporate Plan and Service Context 3. Performance Report 3.1 3.2 3.3 Performance Indicators Customer Focussed Services Achievements Against Corporate and Service Objectives 4. Future Service 4.1 4.2 Programmes, Projects & Improvement Actions Developing Internal and External Communication 5. Aligning Resources 5.1 5.2 5.3 5.4 5.5 Finance & Assets Efficiency People IT Delivered Systems Knowledge 6. Action Plan 6.1 6.2 6.3 Risk Assessment Sustainability & Equality Appraisal Business Continuity Appendices A. B. C. D. E. F. Issue 1 Business Objectives Matrix 2007/10 Business Objectives Update 2006/07 Workforce Planning Template 2007/08 Budget Analysis (i) Sustainability & (ii) Equality Appraisal Matrix Business Continuity Template March 2007 Process Owner: Chief Financial Services Officer Authorisation: Christine Salter ...
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...this person, I would also like to thank my manager Mr. Oliver Drutschmann who hired me as a Team Leader intern and allowed me to work in this environment, involving me in several projects such as the transformation process of the majority our standard rooms in terrace rooms situated in the main floor of our hotel (in order to get a higher average price / room) or empowering me and other team leaders in taking operational decision related to management. I had also the opportunity to work with a wonderful team, always available if needed and I’m grateful to them as my time at the Disneyland Hotel was very positive in terms of personal and professional experience. 3. Table of contents 2. Acknowledgments 4. Development I) Introduction II) Disneyland Paris: the Disneyland Hotel III) The overall quality of the reception of the DLH 5. Conclusion 6. Sources 7. Appendixes 4. Development Introduction The Disneyland Hotel is a five star...
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...NORTHAMPTON GROUP INC Northampton From Wikipedia, the free encyclopedia This article is about Northampton in England. For other places of the same name, see Northampton (disambiguation). Northampton | Town, borough and non-metropolitan district | From top left: Skyline of Northampton town centre from Delapre Park; All Saints' Church; Northampton Guildhall; the National Lift Tower; Delapré Abbey; Abington Park; Market Square. | Northampton shown within Northamptonshire | Coordinates: 52°13′49″N 0°53′38″W | Sovereign state | United Kingdom | Constituent country | England | Region | East Midlands | Ceremonial county | Northamptonshire | Admin HQ | Northampton Guildhall | Town charter | 1189 | Incorporated | 1835 | Government | • Type | Non-metropolitan district | • Governing body | Northampton Borough Council | • Leader | David Mackintosh (Con) | • Mayor | John Caswell (Con) | • MPs | Brian Binley (Con) Michael Ellis (Con) Andrea Leadsom (Con) | Area | • Total | 31.18 sq mi (80.76 km2) | Population (2011 est.) | • Total | 212,500 (Ranked 73rd) | • Density | 6,810/sq mi (2,631/km2) | • Ethnicity | 84.5% White 6.4% South Asian 5.1% Black 3.2% Mixed Race 0.3% Arab 0.5% Other | Demonym | Northamptonian | Time zone | GMT (UTC0) | • Summer (DST) | BST (UTC+1) | Postcode area | NN1—NN6 | Area code(s) | 01604 | ISO 3166-2 | GB-NTH | ONS code | 34UF (ONS) E07000154 (GSS) | NUTS 3 | UKF24 | Website | northampton.gov.uk | Northampton i/nɔrˈθæmptən/...
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...[pic] “One world, One Burger” - McDonald’s CERTIFICATE This is to certify that our GROUP, of S.Y.BMS ( B ) , Student of BIRLA College, Kalyan (W). Has completed this project. The title “ “McDONALDS CORPORATION ” as a part of S.Y.BMS course 2008-09 has collected the required information to reliable sources . This project is complete and fit for submission. PRINCIPAL, GUIDE, DR.NARESH CHANDRA DEPT. OF MANAGEMENT BIRLA COLLEGE. STUDIES. SUBMISSION DATE: - 16TH FEBRUARY, 2009 AKNOWLEDGEMENT I HAVE GREAT PLEASURE IN PRESENTING MY PROJECT ENTITLED MC DONALD I TAKE THIS AN OPPORTUNITY TO EXPRESS MY DEEPEST GRATITUDE & INEPTNESS TO ALL THOSE WHO CONTRIBUTED INDIRECTLY THEIR VALUABLE TIME & ASSISTED ME IN MY PROJECT. I WOULD LIKE TO THANK MY PROJECT GUIDES, ALL THE FACULTY MEMBERS. FOR THIS APPROVAL & ALSO FOR HER VALUABLE GUIDANCE & SUPPORT IN COMPLETING MY PROJECT OF MC DONALD. LAST BUT NOT THE LEAST I WOULD LIKE TO EXPRESS MY SINCERE THANKS TO THOSE WHO DIRECTLY & INDIRECTLY HELPED IN THIS PROJECT. SUBMITTED BY, ...
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...I. Executive Summary: DIRECTV is the largest and leading satellite television provider. It provides services in the United States and Latin America. DIRECTV subscribers total is 26.3 million in the U.S. and Latin America. DIRECTV provides programming to more than 300,000 commercial establishments including hotels, bar, restaurants, and sports club. A major challenge facing DIRECTV is increase market share while increasing profits in a highly competitive market. DIRECTV has capitalized on services offered in Latin America by increasing the capacity of Ku-band on two of Intelsat S.A. satellites. An evaluation of the company’s internal strengths and weaknesses and external opportunities and served as the foundation for this strategic analysis and marketing plan. The plan focuses on the company’s growth strategy, suggesting ways it can build on existing customer relationship and create new subscriptions. How to emphasis on the development of new available services and market those to existing and new customers. II. Environmental Analysis: Founded in 1990, DIRECTV is the leading satellite television provider in the United States. Formerly known as the DIRECTV Group, DIRECTV is headquartered in El Segundo, California, and has more than eighteen million consumers in the U.S. and more than six million in Latin America. At the end of 2010, DIRECTV had more than 25,000 employees international and had more than twenty four million in revenue. However, established in 1990,...
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...success and survival of business enterprises. The course focuses on the information, analyses, organizational processes, skills, and business judgment managers must use to design strategies, position their businesses and assets, and define firm boundaries, to maximize long-term profits in the face of uncertainty and competition. Strategic Management (BUAD 497) is an integrative and interdisciplinary course in two important respects: 1. The course assumes a broad view of the environment that includes competitors, buyers/consumers, suppliers, technology, economics, capital markets, and government both locally and globally. It assumes that the external environment is dynamic and characterized by uncertain changes. In studying strategy, this course draws together and builds on all the ideas, concepts, and theories from your functional courses such as Accounting, Economics, Finance, Marketing, Organizational Behavior, and Statistics. However, it is much more than a mere integration of the functional specialties within a firm. 2. The course takes a general management perspective. It views the firm as a whole, and examines how policies in each functional area are integrated into an overall competitive strategy. We designed this course to develop the “general management point of view” among participants. This point of view is the best vantage point for making decisions that affect long run business performance. The key strategic business decisions of concern in...
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...service that customers expect. Knowing about the tourism industry, its component parts and especially where you fit in is an important starting point to a successful career in tourism. What Is Tourism? Tourism may be described as the activities of tourists and those who cater for them. It is a highly diversified business with many component parts ranging from airlines to hotels. Tourism is concerned with providing: Travel and transport facilities Accommodation Food and drink Entertainment/recreation Information and assistance Souvenirs Above all, tourism is a hospitality industry providing a service to visitors in a warm and welcoming way. ICHM Page 1 Introduction to Hospitality Industry Who Are Tourists? Tourists are people who for a variety of reasons travel to destinations, where they stay at least one night. Excursionists are also visitors that do not make an over-night stop, such as daytrippers or people on cruises. There are several basic types of tourists: People who travel to another country simply for pleasure/leisure. People who travel to pursue specialist activities, e.g. cultural tourism, visit to People who travel for business purposes. People who attend international conferences and meetings. People who travel to another country to pursue specific courses of study. People who visit their friends and relatives in another...
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...INNO NATOUR. Lesson learnt from Innovation in Nature Based Tourism Services Contact: Faculty of Economics and Public Administration „Stefan cel Mare” University of Suceava Universităţii str., no. 13, Building H 720229 SUCEAVA, ROMANIA Phone: (+40) 230 216147 ext. 294 Erasmus IP web site: www.innonatour.usv.ro Faculty web site: www.seap.usv.ro University web site: www.usv.ro 2012 Subject to the provisions of relevant collective licensing agreements, no reproduction of any part may take place without written permission of the copyright owners. CONTENTS INTRODUCTION............................................................................................................................................ 5 DESCRIPTION OF THE PROJECT.............................................................................................................. 8 STUDENTS OF THE 20112012 ERASMUS IP ...................................................................................... 9 LECTURERS, TUTORS AND EXPERTS OF THE 20112012 ERASMUS IP ................................. 10 RESULTS OF THE ERASMUS IP INNO NATOUR 20112012......................................................... 19 FINAL REPORTS OF THE WORKING GROUPS .................................................................................. 20 INDIVIDUAL POST CASE STUDIES OF THE STUDENTS ................................................................. 44 CONCLUSIONS AND IMPLICATIONS ......................................
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...Singapore Singapore, a country with mixed nationalities and mixed cultures, attracts numerous culture experts and enthusiasts to study on it. Here in this article, the writers would like to discuss Singapore and introduce Singapore to you from the aspects of the general knowledge of Singapore, the factors that influence the Singaporean culture, Lewis’s theory about cultural categories, Hofstede’s theory about cultural dimensions and Edward’s theory about communication styles. Brief Introduction of Singapore Singapore, officially called the Republic of Singapore, the world's busiest port, though physically small, is an economic giant. It has been Southeast Asia's most modern city for over a century. The name of Singapore comes from Malay language, which can be directly translated into the lion city. Frist of all, Singapore is located in Southeastern Asia, islands between Malaysia and Indonesia. The main island is about 42kilometres from east to west and 23 kilometers from north to south. Singapore’s total land area, including that of the smaller islands, is 697.1 square kilometers. Singapore's strategic location at the southern tip of the Malaysian peninsula has ensured its importance, which is greater than its size might seem to justify. Singapore consists of the island of Singapore and some 63 islets within its territorial waters. Like most of Southeast Asia, Singapore is generally hot and humid. It's warm and humid year round, with the temperature almost never dropping...
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...Bloodlines of Illuminati by: Fritz Springmeier, 1995 Introduction: I am pleased & honored to present this book to those in the world who love the truth. This is a book for lovers of the Truth. This is a book for those who are already familiar with my past writings. An Illuminati Grand Master once said that the world is a stage and we are all actors. Of course this was not an original thought, but it certainly is a way of describing the Illuminati view of how the world works. The people of the world are an audience to which the Illuminati entertain with propaganda. Just one of the thousands of recent examples of this type of acting done for the public was President Bill Clinton’s 1995 State of the Union address. The speech was designed to push all of the warm fuzzy buttons of his listening audience that he could. All the green lights for acceptance were systematically pushed by the President’s speech with the help of a controlled congressional audience. The truth on the other hand doesn’t always tickle the ear and warm the ego of its listeners. The light of truth in this book will be too bright for some people who will want to return to the safe comfort of their darkness. I am not a conspiracy theorist. I deal with real facts, not theory. Some of the people I write about, I have met. Some of the people I expose are alive and very dangerous. The darkness has never liked the light. Yet, many of the secrets of the Illuminati are locked up tightly simply because secrecy is a way...
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