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Chad Thomas Operation Management Case

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1. What types of decisions must Chad Thomas make daily for his company’s operations to run effectively? Over the long run?

To be best serve external customers, the types of decisions Chad Thomas must make daily for running the company’s operations effectively that are including capability planning, process improvement, managing production and project, managing and scheduling resources and quality control.

It is exciting to have the business expansion and increasing sales in order to gain profit. However, in this case, Chad’s Creative Concept does not have the capability to meet the soaring customer demand. Thus, identifying the company’s capability and production bottleneck are most important and must be considering at first. Secondly, design new processes to optimize the firm’s capability and maximize the production level thereby to shorten the lead time in order to lower inventory warehouse and handling cost. The third, project production plans in monthly, weekly and daily basis. The next, since the company’s resources are limited, therefore, Chad must make decisions on managing and scheduling the limited materials, equipment, other facilities and human resources. Allocate resources effectively to optimize the production process. Finally, to be best serve and satisfy customers, avoid defected products from the mass production process, the performance and quality control must be tracking. In addition, Chad might to think about to hire more staffs and rent a cheaper warehouse to handle the current problems.

Over the long run, Chad must make visionary corporation strategy and the following production strategy. Maintaining the company’s existing capabilities and develop new capabilities to best serve customers. Expand the business by hiring another production team to concentrate to the standard line of furniture. Expand the company’s facilities and managing

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