...Change is vital in every organization to survive and to keep up with the ever-changing technology and environment. They include globalisation, clashing cultures and diversity, changing technology, challenging economies, the need to be more efficient, innovative and responsive to customer demands, corporate social responsibilities, and aging and growing population (Thompson, 2009). In order to survive, organizations are required to constantly change so that it remains competitive with the changing environment Organization development is different from organizational change. It is primarily concerned with change that is goaled towards transferring the knowledge, skills and expertise needed to achieve goals and solve problems. The intention is to improve the organization in terms of problem solving, quality of work life, etc and moving the organization to a better direction or position in order to have better performance, lower turnover and higher job satisfaction in employees. Organizational change whereas, is more broad in perspective and can refer to any changes in the organization from change in organizational structure to technical or managerial innovations Organizational targets for planned change include changes in strategy, objectives, technology, culture, structure, processes, management etc. These change activities in the organization are managed, facilitate and implement by change agents. There will be a discussion on why organizations enlist the help of change agents...
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...Chiung-Hui, H., & Ing-Chung, H. (2009). RESISTANCE TO CHANGE: THE EFFECTS OF ORGANIZATIONAL INTERVENTION AND CHARACTERISTIC. Review Of Business Research, 9(1), 110-114. In this study, the authors highlight the perceptions of change agents’ in regards to employee resistance. Research in this area specifically is quite scarce because previous research has focused on recognizing resistance as a having a significant effect on organization change outcomes. The purpose of this study is to understand the perspective of agents who drive the implementation of organizational change to investigate the agents’ perceptions to employee resistance, organizational intervention, and change outcomes. This study was conducted by sampling graduate school alumni in Taiwan, who had experience as internal change agents. Much of the study was based on variables such as tenure, profitability, and age. The rest was done on a scale that asked the internal agents’ to evaluate employee’s perceptions. They also considered characteristics of the organization such as size and the importance of the position held by the agents’. The authors agree with previous research that view resistance as an obstacle, instead of a reaction or response that newer studies promote. They believe it is a block that prevents change and a major reason that change does not succeed or does not get implemented. They also agree with previous claims that any change, no matter how beneficial for employees and to the organization...
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...Interview with a Change Agent Interviewee: Khalid Soussou, Data Security Systems In December 1992, Emirates Information Systems (EIS) completed the implementation phase of a strategic re-orientation change process, led by a new General Manager, Khalid Soussou. The outcome of the change process was a radical restructuring of the organisation involving 80% of the workforce being made redundant, a 90% change in the senior management team, and the outsourcing of the entire transportation department. Rather than being instigated in reaction to a contemporaneous event, the change was instigated because the CEO recognised that EIS’s previous growth strategy via acquisition was not sustainable, and believed significant organisational change in anticipation of increased international competition would help create a sustainable competitive advantage. Soussou’s appointment resulted directly from the CEO’s felt need for change. Soussou was essentially ‘contracted’ to review the business in order to develop and implement appropriate changes that would re-align EIS along more efficient and effective business prinicples. Consequently, the CEO became the ‘patron’ of change, and Soussou the key change agent. After a month of informal interviews with managers and employees, Soussou’s initial impressions of EIS were that they were a ‘cottage industry that achieved success through luck rather than design’. He believed the majority...
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...Constant change is a business reality, and organizations must continually adapt to their environment to stay competitive or risk becoming obsolete. That is why the ability to incorporate big changes into the DNA of an enterprise while driving operating results is a much-sought-after competency. As the pace of change continues to increase, an organization’s change capability will become a greater requirement for sustainable performance. The organizations that are investing in these capabilities are more likely to capitalize on future opportunities. In such an environment, the role of an HR becomes highly important and crucial. This is because as an organization goes through changes, its human capital also goes along the change. For any change to be successful, it’s imperative that the change is imbibed and followed by the working force. This process is facilitated by the Human Resource Department of the organization. In the current scenario there is a need for flexibility and preparedness for constant changes. The employees are always affected by the changes. HR as a change agent facilitates the changes in the Organization and protects the employees from adverse effects of change by preparing them well ahead and thus minimizing the impact of the change. For any organization looking to bring about culture of change, Human Resources Department is best placed to bring in employee management, engagement, motivation and commitment. Hence, HR managers have the strategic ability...
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...CHANGE AGENT STRATEGIES Rocky 2ND JOURNAL Conflict resolution was the theme of the lecture presented by Monica, our lecturer. A very interesting picture was shown at the beginning of the class. Two men yelling, screaming .They were not able to communicate because one did not have ears and the other one did not have a mouth. So it was not possible to resolve any problem. Raghavi told her how her roommates were angry at her because they organised a party in the evening and were having fun while the couple were sleeping. Sometimes, conflict may be a mutual problem, which may be best resolved through discussion and negotiation rather than through aggression. After communication the roommates managed to solve their conflict. If we are involved in the conflict, most of the time we are presenting our perception of the problem. If we use active listening skills to ensure we hear and understand other’s positions and perceptions, then we can find a solution to the conflict. From experience I can say that in times of conflict, we have to make sure that when we talk, we must use an adult assertive approach rather than a submissive or aggressive style. In times of conflict we have to gather information as much as we can We must try to get to the underlying interests, needs, and concerns of the other. We must ask for the other person’s viewpoint and confirm that we respect his or her opinion and need his or her cooperation to solve the problem. We must try to understand...
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...Barcoding to Prevent Incorrect Blood Transfusions An Analysis of Evidence Based Practice Nursing 255 October 1, 2011 Abstract In recent years, technology has advanced to heights that were previously unimagined. These advances have given us additional options to combat human errors that we have merely had to cope with in less technologically advanced times. As little as an ounce of the wrong blood during a transfusion can be fatal. Barcoding technology and other similar systems that reduce reliance on human data entry and double-checking have potential to greatly increase productivity and accuracy (Porcella & Walker, 2005). In fact, “Use of bar code technology for patient and product identification is not only a future requirement of the Joint Commission for Accreditation of Healthcare Organizations (JCAHO), but is also a major tool for error reduction. Wireless technology enables use of bar code equipment at the patient bedside, maximizing process efficiencies.” (Porcella & Walker, 2005) This paper reviews and analyzes the effects barcoding technology has had on the field of blood transfusions and patient safety as well as the resistance observed in clinical practices and the limitations on the technology due to cost of deployment. Barcoding to Prevent Incorrect Blood Transfusions An Analysis of Evidence Based Practice On July 22, 2003 a technician at Inova Fairfax hospital went into a patients room to draw blood for a type and...
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...In the passage “ Agents of Change and Nonviolent Action” which is wrote by Hardy Merriman and published on April 2008, the author is mainly talking about nonviolent action is depending on most of the people’s will, which is based on people’s agreement and obedience. However, most people think those who have wealth that can have power and the right for violence. In the author’s opinion, by changing people’s loyalties, behavior and other factors, nonviolent action can gain the power. It is significant to figure out why people obey and behave for having change in people’s agreement and obedience. Those successful nonviolent movements in the history have proved that people organized around are much stronger than armies and money. Furthermore, by having clear and achievable goal, successful movements also proved that people could be powerful. Although the victories they achieved were limited, the further impact was huge because they changed most of the people’s mind. What’s more, because of people’s hard work, creativity and excellent political analysis, they could have those successful movements. Therefore, people try to have more nonviolent action to achieved human rights. However, it is right to let people know what power is. One issue I like to talk about is that the author said: “They recognize that it is the people in a society who are the agents of change and that structural change is created from the ground up. They are not waiting for a person to lead them, because they...
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...The Change Agent’s Strategy by Alex Bennet Surviving and thriving in a multifaceted world requires a multifaceted change strategy. Paraphrasing Ashby’s (1964) law of requisite variety, there must be more variety in the change strategy than in the system you are trying to change. So how do we change a complex organization to meet the challenges of this new world of exploding information, increasing uncertainty, and ever-increasing complexity? While there is certainly no simple answer---since change is situation and time-dependent---the change process for an organization moving toward becoming an intelligent complex adaptive system must engage every individual in the firm as well as external partners. Since organizational networks of people and knowledge have become more and more interconnected and more and more complex as the world has become more global, the larger an organization the more a self-organizing change strategy must come into play. An ICAS change strategy sets out to achieve what we call a connectedness of choices. This means that decisions made at all levels of the organization, while different, are clearly based not only on a clear direction for the future, but made in a cohesive fashion based on an understanding of both why that direction is desirable and the role that individual decisions play with respect to immediate objectives and their support of the shared vision. At the top level, a continuous increase of knowledge and sharing...
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...Differentiate between the two types of change agents and how one or both can be used in this scenario Change agents in the management field are the first order incremental change and the second order discontinuous change. First order incremental change is anticipatory in its tuning and development and at times paradoxically. First order incremental is a continuous change that may incur acclimation to edifices and proceedings. Second order discontinuous change is fast change that is radical and alters the organization at its core. The big difference between first order and second order change agent is that first order involves development whereas second order does not. What second order entails is the transforming of an organization, which has three different types. Type one is where the organization transitions from an entrepreneurial state to professional state such as FedEx. Type two involves a company that is already established and needs to be revamped or have an overhaul to function how it’s suppose. Type three is the transformation of an established company that may have started as a particular entity but has expanded its services, such as Starbucks. (Palmer, Dunford, & Akin, 2006). First order change agent can be used best within the Coca-Cola organization because of its incremental nature. Since the technicians are scattered throughout regions, a section of that region can be the test phase for the GPS tracking system and the pay per day rate. This region...
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...course concepts from the psychological contract piece of the readings and tell how it was represented, in the movie, through Cypher and Morpheus. Introduction In the movie, The Matrix, several characters make up this thought provoking movie. The focus takes place between a ship inhabited by humans who are fighting against a computer program. This program simulates what appears to be very realistic lives of people that live on earth. However, early in the movie, it is revealed, “the machines’ and computer programs called “agents” are a real threat to the remainder of humanity. The primary set of characters takes us through the past, present and future of humankind’s war against technology. Technology that is being used to oppress rather than empower. The following characters this paper will focus on are: Trinity, Neo, Agent Smith, Cypher and Morpheus. Trinity is a hacker who escaped from “The Matrix.” Agent Smith is the most unique of the other agents. Smith is doggedly determined to maintain and uphold the program, as he believe it keeps the necessary balance to control humans. Morpheus is a passionate inspirational leader and a teacher who strives to influence others not to succumb to the regime of the program. Neo, is a naïve, computer programmer who continues to be the outcast. His awkward demeanor actually lends to what is revealed later as a higher level of thinking; beyond the modus operandi. Deeper...
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... This will cause the simulator to wait until at least one of the deliberation processes has finished and another event (completion of the process) can be scheduled. 1 5 Evaluation: Agents in T ILEWORLD Initially, T ILEWORLD was developed to test different control, particularly commitment, strategies of IRMA agents [9, 8]. 1 1 2 3 4 5 6 7 B (1) 6/2 A (2) 4/3 B (3) 10/5 2 3 4 A (3) 9/6 5 TGA 6 7 A C A B A A A A C (2) 10/8 OGA C A A A B B C (3) 8/6 B (1) 10/7 A search space and implies a costly deliberation with respect to computing time and memory. The T ILEWORLD scenario we have chosen comprises an 8 by 8 grid, 1000 units of simulation time, and a real-time knob, i.e. factor, of 1. Thus, 1 unit of simulation time should be about 1 second. The grid elements change, e.g. holes and tiles appear and disappear, every 50 time units with a probability of 40%. All agents we tested had a scan range of 5 grid elements, limited, but sufficient fuel, and were planning for two goals simultaneously. Within our implementation of T ILEWORLD scanning requires intensive message exchange. The experiments were run on 2 Ultra 2 machines equipped with about 200 MB each. Each experiment consisted of 15 runs. We first put our algorithm to test using one single agent in the T ILEWORLD....
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...Create a job description and specifications for your dream job. My dream job would be a fashion buyer (you may know it as apparel buyer). I have always love high end fashion. As a child I would go into my mom’s closet and dress myself with her jewelry, pumps and different high end clothes. My mother always had different designer closes and shoes. I do believe that is where I began to love fashion because she would always dress very stylish. I grew to love to dress other people and show them how to put stuff together. My sisters would come and ask me what looked good together and what did not. By the time that I was 18 I would have my family members asking me about fashion. Then before I knew it it was something that I was doing naturally. I have come to realize that most people have no idea as to what all is involved in fashion. People do not understand that fashion does not only include putting colors together. I have a cousin that is a fashion buyer with Neiman-Marcus. She has been working for them for about 10 years now. She went to the University of New York to earn her degree in Business Management. She has been my inspiration as a fashion buyer. Being in this field of fashion allows you to travel across the country and it also allows you to be able to attend the different fashion weeks across the country. I am attending Strayer University and majoring in Business Management because if you have a degree in business you are able to earn more money. The money that you make...
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..."Real Estate Sales Agents :: Employment." Real Estate Sales Agents :: Employment. Department of Labor, 2014. Web. 28 Jan. 2016. Explorer, Campus. "General and Operations Managers." Career Information:. Bureau of Labor Statistics, 2015. Web. 28 Jan. 2016. 1) My survey responses revealed that I would be best suited for enterprising. I disagree with the results of the survey because none of the jobs listed suit my personal interests. A general manager or a real estate agent are not careers I would choose because I enjoy daily changes, and completing the same tasks would make my job strenuous and boring. I would enjoy having a job where I could meet new people and offer my help to the needy. 2) Out of the two career paths, a real estate agent is more interesting. This is because I would get to travel all around my city, learn about the best school districts, become informed about dangerous neighborhoods, and then some. Factors that influence this choice would be family and finances. If you know a lot of people, chances are you will succeed in advancing in your career, which in turn will mean making more money. Family is very important to me, so having a job that I could dictate the times in which I work would be very helpful. My choice may change over time after seeing how my clients react, or seeing I become bored with showing houses every day. This career path compares to my future job I have in mind because both careers involve being able to communicate effectively...
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...Role of Service Insurance Agents In: Business and Management Role of Service Insurance Agents rRole of an insurance agent / broker Insurance agents and brokers play an important role in marketing life insurance policies. They are the face of the insurance company.Most of the insurance policies world over are sold by insurance agents and brokers. From the insurance company point of they are the marketing and selling agents for their insurance plans. The following are the basic function they should perform. -Provide all the necessary application forms. -Submit application forms to the company. -Arrange for all the medical tests and related formalities. -Provide reminders premiums payments and return receipts. -Should help you make necesary changes in address ,nomination etc. -Help in the process of assignment -Assist you for any loan applications and related formalities -Should help you revive lapsed policies -Assist in claiming death benefits, if required ____----- ROLE OF AN INSURANCE AGENT The role of an insurance agent is to supply a comprehensive policy which will provide adequate protection in the event of a loss on your new home. It should offer coverage for your dwelling, personal property, loss of use, and liability. The amount of insurance should be equal to the replacement value of the dwelling. A bank or mortgage company cannot require insurance in excess of the dwelling replacement cost. The insurance agent can help you to calculate...
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...lines of insurance and also focuses on health insurance and life insurance. Equipping insurance agents with iPads/iPhones that have multiple apps on them will allow the agent to do a better job in the field. They would be able to access their current client information, write new business, and make changes to existing business/policies (such as add a vehicle or drop a vehicle from a policy); they could accomplish all of this without being in their office. In fact, they could make these changes in a client's home or at a coffee shop with or without their client being present. SIDE NOTE: we also discussed an app for their clients to use that would allow them to access their insurance information, such as ID cards, when premiums are due, the ability to pay the premiums, etc. (this app would be branded around this particular insurance agency). How would it improve the business process? Having the ability to handle things for their clients as they come up would allow the agency and the agents to be a lot more efficient. It could also play a major role in reducing E & O (errors and omissions) claims, this situation occurs if an agent forgets to do something such as add a vehicle to the policy and then that said vehicle is involved in an accident. In this case, the agent and/or agency would be involved in a lawsuit. And how would the company benefit from it? Allowing the agents to be mobile in the field could increase revenues by having the ability to close the deals on the...
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