In this lecture we touched on change, innovation and conflict in the work environment. Change is not a bad thing; in the work environment it is usually to improve the current situation or procedures that may be handled in a more efficient manner. In the traditional change of Lewin’s model there are three simple steps: unfreezing, moving to a new level, and refreezing. Unfreezing means that current or old way of doing is thawed evaluated and if needed change is put in to place in order to move to a new level. Innovation can be defined as the process of creating new services. Innovation though different from change modifies ideas and practices to improve outcomes through a team effort. Conflict which is a disagreement about something of importance to the all involved is not necessarily bad but instead can be healthy. Similar to change it allows for a creativity, innovation and new ways of doing things. I feel that change is something that is constantly needed especially in the medical field. I read many articles on medical errors and have seen how the hospitals that I have gone for clinicals are making an effort through change to correct them. Hospitals have gone from written medical orders to computerized orders, nurse and doctors order are computerized as well. These new ways will decrease errors and provide patient with the care they deserve. I have also noticed how some of the older nurse are reluctant to this change as they have been doing it the same way for 20 or more years, but they do see the benefits of change even though they feel conflicted by the change. I think management of these hospitals has tried their best to avoid conflict with nurses by providing information of why these types of changes are important. The hospital management has used a collaborative approach by providing teaching and resources in order to reach goals important to both