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Change Management in Ericsson

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1. CASE ANALYSIS

Maryam Zarrinjouei, a software designer at Ericsson, who was a group member in this change management, was interviewed whose comments would be referred to during the discussion of application of Kotter’s eight step theory.

The case analysis is based on the given answers and the corresponding theory proposed by
Kotter. Kotter listed and provided thorough explanations for reasons of failure of business organizations during the implementation of transformation process. As shown in the theoretical framework, there are eight steps for organizational changes and the analysis consists of eight parts accordingly in order to investigate if they have been implemented at Ericsson during the integration of 4G systems. The results show that the change model proposed by Kotter is highly considered in the change management of Ericsson.

2.1. Establishing a Sense of Urgency

According to Kotter, the first step that prepares any organization to accept a change is to keep the level of complacency as low as possible and make sure that the sense of urgency is prominent. Maryam confirmed that the organizational change in telecommunication industry is characterized by high uncertainty levels and most of people involved are aware of that uncertainty. There were many awareness activities to which disastrous consequences may happen in case that transformation was not considered. That was what Kotter mentioned as triggering the sense of urgency by revealing some serious situations for the absence of a change to be acquired. Maryam also talked about the high professional and knowledge levels in telecommunication industry that makes it easier to make staffs comprehend how serious the situation is. Kotter also discussed some mistakes a company may fall in when they do not monitor the performance and behaviours of the project members very closely. As Maryam said,

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