...Change Work and Diversity (British Airways) HR 0277 Change, Work and Diversity Part 1 Jasmine Koh W11039857 Word Count: 1893 Contents |Description |Page | |Executive Summary |3 | |Introduction |3 | |Change Management in British Airways | | |Organisational Context (British Airways: 2009 – 2011) |4 | |The Strategic Change itself as outlined by its management |4 | |The nature and extent of the strategic changes |5 | |The change management strategy |6 | |The challenges and management difficulties in implementing such change strategy |6 – 7 | |Conclusion |7 | |References |8 | |Appendices | | Executive Summary This report is a research on British Airway’s (BA) change program that resulted in long-running industrial disputes between its management and crew members in 2009 – 2011. It outlines the contextual information about BA, its strategic change as outlined by its management, the identification and evaluation on the nature and extent of such strategic changes, the change management strategy adopted and implemented and the challenges and management difficulties faced. The report also provides an insight on an understanding of change of management practice from standpoint through the change kaleidoscope; contexture features. Introduction British Airways, UK’s largest international scheduled airline which operates one of the most extensive international scheduled airline route networks, across 300 destinations worldwide, is a leading and established...
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...Part1 1. Title British Airway’s (BA) change program that resulted in long-running industrial disputes between its management and crew members in 2009-2011 2. Introduction Organizations around the world are seeking change management in order to cope with the challenges of globalization, mega competition. Changing the way of business organizations to accomplish their stated goals and objectives (Gouillart & Kelley, 1995). This paper has been organized with a view to highlight British Airways (BA) change management strategy that lead to dispute between management and crew member. Firstly, the paper highlights contextual information about the organization and the strategic change. Secondly, evaluate the nature and extent of such strategic changes. Lastly, the paper also presents the change management strategy, meanwhile to highlight the number of challenges and management difficulties. 3. Change Management in British Airways 3.1 Organizational context (British Airways: 2009-2011) 3.2 The strategic change itself as outlined by its management 3.3 The nature and extent of the strategic changes 3.4 The change management strategy 3.5 The challenges and management difficulties in implementing such change strategy 4. Conclusion 5. Bibliography Part 2 1. Introduction 2. 3. 4. The core issues about strategic changes and change management in BA. (This should be outlined against appropriate theoretical frameworks or conceptual discussions). Specific...
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...planning to take industrial actions against the management due to changes of pay structure, travel concessions charges, failure to restore staff travel arrangements, disciplinary action taken against staff. Millions will see their wages are going to be frozen or benefits cut while strike persists at an airline, half of them expecting that rises in basic salary from February 2011. Therefore existing cabin crew expect a new top-up payment to ensure receive a minimum amount in route allowances, if the salary increment has been raise them up. The company keeps having a high turnover of staff as it is using the method of Scientific Management towards its staff which is not appropriate for an airline company. It expects the cabin crew and pilots to work more to earn more, regardless their ability, health and fitness. However this leads to demotivate, stress, and tired staff. That was the most tremendous and worst industrial action and BA cabin crew expected to bring the airline to its knees. (Despite strike/Richard Scott, BBC News) Because they know that planes cannot run without them. And also Christmas BA strike which have ruined the holidays and holiday makers for thousands of travellers. According to diversity strategy BA manage diversity within company and motivating its staff is to promote them rapidly. Age, disability, flexible working, gender equality, harassments and bullying, racial equality, supplier diversity, religion and belief and sexual orientation will not be affected...
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...Implementation of Strategies 8 1.7 Obstacles of implementing SHRM 9 1.8 Role of SHRM 9 Task Two 10 2.1 Four Strategies of British Airways 10 2.2 Assessment of Strategies 11 2.3 Application & performance Measurement 12 Balancing continuity and change 12 Turning choices into action 12 2.4 Merger of British Airways & Iberia 12 Reasons of merger between the British Airways & Iberia 13 Key motivators and drivers of the merger of British Airways with Iberia 13 Conclusion 14 Bibliography & References 15 Task One 1.0 Introduction Human resource management (HRM or simply HR) is the management of an organization's workforce, or human resources. It is responsible for the attraction, selection, training, assessment, and rewarding of employees, while also overseeing organizational leadership and culture, and ensuring compliance with employment and labor laws. In circumstances where employees desire and are legally authorized to hold a collective bargaining agreement, HR will typically also serve as the company's primary liaison with the employees' representatives (usually a labor union). HR is a product of the human relations movement of the early 20th century, when researchers began documenting ways of creating business value through the strategic management of the workforce. The function was initially dominated by transactional work such as payroll and benefits administration, but due to globalization, company consolidation, technological advancement...
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...Quality The key elements of total quality consist of strategically based, customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continual process improvement, education and training, and freedom control.( (Goetsch, 2010) Other elements include unity and purpose and employee involvement and empowerment. Strategically focus means that organization should have a vision, mission and objective and all activities must be carried out to achieve these objectives. Quality goods should be focused towards customers and people associated with it. Obsession with quality requires all employees to always be focused on bringing the organization to higher level. The scientific approach relates to the structure of the work and being able to make decisions and solve problems that relate to the organization. Freedom through control ensures that employees use their full potential to solve issues. Teamwork can improve processes or products and create competitive advantages within the organization. Long-term commitment to the total quality management system is important as it explores a new way of doing business to be successful. Continual process improvement, education, and training are essential to improve systems...
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... | | |Learning Outcome 1 |Understand the relationship between organisational structure and culture |Report | |AC 1.1 |Compare and contrast different organisational structures and cultures | | |AC 1.2 |Explain how the relationship between an organisation’s structure and culture| | | |can impact on the performance of the business. | | |AC 1.3 |Discuss the factors which influence individual behaviour at work. | | | | | | | | | | | | |Learning Outcome 2 |Understand different approaches to management and leadership |Report | |AC 2.1 | Compare the effectiveness of different leadership styles in different | | | |organizations |...
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............................................................................... 3 Task: 1 ........................................................................................................................................ 4 1.1 Organisation structure and culture of ASDA PLC and British airlines: .......................... 4 1.2 Asda’s structure and culture impacts on its performance: ............................................... 5 1.3 Factors that influence the behaviour of ASDA’s employees at work: ............................. 6 Task: 2 ........................................................................................................................................ 8 2.1 Effectiveness of the leadership styles used by ASDA and British airways: .................... 8 2.2 Organizational theory practiced at ASDA & how it strengthens management practice: 9 2.3 Management approach used by ASDA and British airways:......................................... 10 Task 3 ....................................................................................................................................... 11 3.1 Impact of Different Leadership Styles on Motivation during Changes: ........................ 11 3.2 Motivational Theories: ................................................................................................... 12 3.3 Usefulness of Motivational Theory: .............................................................................. 14 ...
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...perspective, change management can be seen as the strategies, procedures and implementation of policies that are activated while an organization is undergoing changes in its structure. Usually, these changes are stimulated by an agenda or circumstance that forces the organization to change, in order to stay competitive, or even merely to survive as can be seen with the case of British Airways between the years 2009-2011. British Airways is one of the United Kingdom’s largest international scheduled airlines. The airline operates one of the most extensive international airline route networks. Its destination network is spread across 300 destinations worldwide and is a leading and established business in the airline industry, In 2007/08, BA recorded revenues of over £8,753 million, 3.1% up from previous year (British Airways, 2009). This report looks into the recession that affected Europe in 2008, and the change management strategies and the consequences that resulted from the changes British Airways took in order to survive. This covers the change methods that influenced The British Airways Chief Executive Officer; (CEO) Willie Walsh, to restructure the organization and cut down on its expenses, by taking a look at Walsh’s restructuring program, and how it turned out to be taken negatively especially by the airlines’ cabin crews where a long running of industrial disputes ensued. Change Management in British Airways: Change management in this report looks into change kaleidoscope...
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...2015 Unit 1 Business Environment I hereby confirm that this assignment is my own work. I have identified and acknowledged all sources in this assignment and have referenced according to the Harvard referencing system. I have read and understood the Plagiarism and Collusion section provided with the assignment brief and understood consequences of plagiarising. Name: Ana Maria Viorica Vid Registration No: Signature: AV Date: 27th November 2015 Table of content Introduction 4 LO1.1 5-6 LO1.2 7-8 LO1.3 9 LO2.1 10 LO2.2 11-12 LO2.3 12 LO3.1 13 LO3.2 13-14 LO3.3 15 LO4.1 16-17 LO4.2 17-19 LO4.3 19 Conclusion 20 Reference 21 Introduction In this assignment I will do two reports that are mainly related to British Airway and I will discuss about its mission and vision and features strategies that they will implement. Also, I will talk about stakeholders and economic system, monetary policies and fiscal environment. Additionally the report will contain British airway PESTLE and SWOT analysis. Note: This assignment is a resubmission for the following LO’s: LO1.3,LO2.3, LO3.1, LO3.3 and LO4.2. ...
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...services Section 2 - British Airways Profile Overview Alliances LHR Air Transport Movements LGW Air Transport Movements Awards History Key Events (1987-2005) Board Members Leadership Team British Airways Management Team Employees Brands Departmental Analysis Section 3 - British Airways Fleet Aircraft Fleet Aircraft Delivery Schedule Mainline Fleet Profiles Regional Aircraft Fleet Maintenance Section 4 - British Airways Performance Summary Strategy Social and Environmental Performance Incentive Plans Summary Financial / Operating Statistics Principal Investments Shareholder Information Share Price History Section 5 - Global Partners Overview BA Connect Franchisees oneworld Aer Lingus American Airlines Cathay Pacific Finnair Iberia LanChile Qantas oneworld At A Glance Section 6 - Route Network British Airways Franchisees Section 7 - General Information Airport Three Letter Decodes Outside Advisors Abbreviations & Specialist Terms How To Contact Us 2 3 3 4 4 5 6 6 7 8 89 91 92 93 97 98 99 100 101 102 103 104 9 9 10 10 11 12 13 38 39 40 41 44 47 105 109 110 115 116 118 56 56 57 69 72 73 74 75 75 77 86 87 88 This document has been prepared solely for the purpose of providing information about British Airways to interested parties. It does not constitute an offer to sell any securities and must not be relied upon in connection with any investment decision. The information contained in the document has been compiled in good faith by British Airways from internal and...
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...ORGANIZATIONAL INFORMATION SYSTEMS Case Analysis – Tale of Two Airlines PROBLEM STATEMENT Neglect and inconsistency in applying standard operational strategies and procedures can make a significant difference in meeting the expectations of passengers, affects passenger loyalty and have potential consequences on the ability of an airline to retain existing customers and attract new ones. In the information technology age “technology is only a small enabling piece of a total service concept.” How can an airline cause information technology, operations strategy, management control, empowered/unempowered work force, and service management to come together to produce customer satisfaction and long term customer loyalty?. In analysing the case, let’s examine some of the issues that were encountered during his travel, the reasons for these issues and what could have been done differently to provide a hassle free travel experience. It is a fair expectation and assumption that when a comparison is made with quality services and the impact of the use of information technology in 1985 versus 1995 there should be a distinct difference due to the era and the stages of advancement in information technology. It is therefore assumed that whatever service was provided in the 1980’s would have been improved ten years later. This leads us to examine: * Was the assumption made by Professor McPherson to think that it was possible for the network between airlines to make it feasible...
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...Assessment of British Airways Human Resource Management Strategies In a human body, heart is the most important part form where we can judge whether body working fine or not. In the same way in any organization the most important asset is employees. And to maximize their assets, management should always manage the employees working condition with intelligence and efficiency. If employees of any organization are well managed, the organizations mostly do very well. It is therefore necessary to work on development, building, motivation, enhancement and enrichment of the employees. In general every organization believes that Human Resource (HR) offers them reasonable advantage. These advantages can be Quality work force Quality culture etc. The Strategic Human Resource Management ensures that the employees or human capital of an organization contributes towards its achievements with their performance, knowledge and skills. The Traditional Human Resource is only concerned with the implementation of the policies like: Recruitment, Staffing, Reward, Assessment But when general HRM plug into the organization’s strategy the outcome of HR department more scope to increase the abilities of their workforce and focus on the vision and mission. This connection is made to improve the organization performance and develop organizational culture which in turn facilitates innovation and flexibility. Overall the key principle of Strategic HRM is to achieve organization’s...
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...Organizational Behaviours 1 Table of Contents Introduction Task: 1 1.1 Organisation structure and culture of ASDA PLC and British airline 1.2 Asda’s structure and culture impacts on its performance: . 1.3 Factors that influence the behaviour of ASDA’s employees at work: Task: 2 2.1 Effectiveness of the leadership styles used by ASDA and British airways: .. 2.2 Organizational theory practiced at ASDA & how it strengthens management practice: 2.3 Management approach used by ASDA and British airways: Task 3 3.1 Impact of Different Leadership Styles on Motivation during Changes: 3.2 Motivational Theories 3.3 Usefulness of Motivational Theory: Task: 4 4.1 Groups that may exist in ASDA and their influence on staff’s behaviour: 4.2 Necessary Factors to Promote the Development of Effective Teamwork 4.3 Impact of Technology on Team Functioning: Conclusion: References 2 Introduction: The most critical problem that the managers are facing today is managing the people. This is the most thought-provoking issues that every kind of organizations is dealing with now a day. Organizational behavior is the study of individual, group and organization as a whole that examines the effect of organizational structure and culture on organizational...
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...Mission statement analysis [Type the document subtitle] Department of Management Studies COURSE TITLE Strategic Management PREPARED FOR Abu Sayef Md. Muntaquimul Bari Chowdhuri Lecturer Department of Management Studies Jahangirnagar University PREPARED BY: Knights Sl No Group Members ID 1. Tasnia Zannat 682 2. Md. Mazharul Islam 708 3. Md. Monirul Islam 716 4. Rabbir Rashedin Tirno 717 5. Md. Mahfuzur Rahman 721 6. Mahedi Akbar 1960 Group leader: Mahedi Akbar (1960) Date of Submission: 13th March, 2015 Jahangirnagar University Savar, Dhaka Letter of Transmittal 13th March, 2015 Abu Sayef Md. Muntaquimul Bari Chowdhuri Lecturer, Department of Management Studies Jahangirnagar University Savar, Dhaka Subject: Submission of the report on “Mission statement analysis.” Dear Sir, It is an honor and great pleasure for us to submit our report on “Mission statement analysis” During the process of preparing the report, we get the chance of experiencing and rediscovering our potentials. This report gave us an opportunity to apply our theoretical expertise, sharpen our views, ideas and communication skills, which will help us in our future professional career. We hope that this report will be up to your expectation and draw your appreciation. If you have any question or inquiry regarding this report, please contact with us. We are looking forward to receiving your comments and suggestions on this report...
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...Environment TABLE OF CONTENTS INTRODUCTION 1 TASK 1 1 1.1 Purpose of different types of the organizations 1 1.2 Key stakeholders of the British Airways 2 1.3 Responsibilities of the organization and strategies to meet them 3 2.1 Economic system and allocation of resources 4 2.2 Impact of fiscal and monetary policies on the British Airways 4 2.3 Impact on regulatory and competition policies on the BA 5 TASK 2 7 3.1 Role of the market structure of the airline industry 7 3.2 Role of market forces in shaping the organization shape 7 3.3 Impact of the business and cultural environment on BA enterprise 8 4.1 Significance of the International trade for the BA organization 8 4.2 Analysis the impact of the global factors on BA 9 4.3 Impact of polices on the European Union on the BA 9 CONCLUSION 9 REFERENCES 11 INTRODUCTION British Airways is a multinational airline of the UK and it is the second largest firm in the world which carries highest number of passengers from one destination to other. It was established by the United Kingdom government in 1972 but after facing losses in 1987, it converted into private sector organization and now provides various services like carriage of freight and auxiliary service in compatible price etc. The research report explored the business environment of British Airways and evaluates the impact of competition, monitory and fiscal policies on the performance of the enterprise. Along with this, the project report...
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